What users are saying about
28 Ratings
42 Ratings
28 Ratings
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Score 6.2 out of 101
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

APS

Our goal was to simplify our payroll process and make it more user friendly. Very happy with final outcome.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Resource
APS
8.5
Employee demographic data
ADP Resource
APS
9.4
Employment history
ADP Resource
APS
8.7
Job profiles and administration
ADP Resource
APS
8.3
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
APS
8.2
Organizational charting
ADP Resource
APS
7.9
Organization and location management
ADP Resource
APS
8.4
Compliance data (COBRA, OSHA, etc.)
ADP Resource
APS
8.4

Payroll Management

ADP Resource
APS
8.5
Pay calculation
ADP Resource
APS
9.2
Support for external payroll vendors
ADP Resource
APS
5.7
Benefit plan administration
ADP Resource
APS
8.2
Direct deposit files
ADP Resource
APS
9.9
Salary revision and increment management
ADP Resource
APS
9.0
Reimbursement management
ADP Resource
APS
9.0

Leave and Attendance Management

ADP Resource
APS
8.7
Approval workflow
ADP Resource
APS
9.4
Balance details
ADP Resource
APS
8.2
Annual carry-forward and encashment
ADP Resource
APS
8.3

Employee Self Service

ADP Resource
APS
8.6
View and generate pay and benefit information
ADP Resource
APS
9.4
Update personal information
ADP Resource
APS
9.5
View company policy documentation
ADP Resource
APS
8.1
Employee recognition
ADP Resource
APS
7.6
View job history
ADP Resource
APS
8.6

Asset Management

ADP Resource
APS
8.0
Tracking of all physical assets
ADP Resource
APS
8.0

HR Reporting

ADP Resource
APS
8.4
Report builder
ADP Resource
APS
9.2
Pre-built reports
ADP Resource
APS
8.6
Ability to combine HR data with external data
ADP Resource
APS
7.4

Onboarding

ADP Resource
APS
9.0
New hire portal
ADP Resource
APS
9.3
Manager tracking tools
ADP Resource
APS
8.7

Performance and Goals

ADP Resource
APS
7.8
Corporate goal setting
ADP Resource
APS
8.1
Individual goal setting
ADP Resource
APS
8.2
Line-of sight-visibility
ADP Resource
APS
8.2
Performance tracking
ADP Resource
APS
6.9

Performance Management

ADP Resource
APS
8.0
Performance plans
ADP Resource
APS
7.9
Performance improvement plans
ADP Resource
APS
7.0
Review status tracking
ADP Resource
APS
8.4
Review reminders
ADP Resource
APS
8.3
Multiple review frequency
ADP Resource
APS
8.5

Succession Planning

ADP Resource
APS
5.0
Create succession plans/pools
ADP Resource
APS
5.0
Candidate ranking
ADP Resource
APS
5.0

Recruiting / ATS

ADP Resource
APS
8.8
Job Requisition Management
ADP Resource
APS
9.2
Company Website Posting
ADP Resource
APS
9.2
Publish to Social Media
ADP Resource
APS
9.2
Job Search Site Posting
ADP Resource
APS
8.8
Duplicate Candidate Prevention
ADP Resource
APS
7.6
Applicant Tracking
ADP Resource
APS
8.4
Notifications and Alerts
ADP Resource
APS
9.2

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • CUSTOMER SERVICE. They are so helpful and you get a really quick response. You don't ever sit on hold for hours on end and you get the RIGHT answer or resolution to your problem. We previously had ADP which was a nightmare so APS Online customer service has made our bi-weekly payroll runs a breeze.
  • Customizable - we were able to make any adjustments as needed to our different departments, types of rates, types of vacation accruals etc. With the great customer service we can explain exactly what needs to change and they take care of it right away.
  • Transition from your old provider - APS Online worked with us and pulled in all of our old information. It made our workload a lot easier. They even helped pull reports for us to use from our old system which has helped us complete various workers comp audits.
  • Reporting - through APS Online you can create SO many custom reports. Its easy to use and very intuitive.
Lindsey Rosin profile photo

Cons

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo
  • A lot of items are manually entered especially in the time and attendance system. If the payroll system could automatically pull from time and attendance that would be great.
  • It would help if the Tab or Enter key would take you to the next entry where you could begin typing without having to backspace the keys to the beginning of the box.
Chanell Clayton profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
APS9.7
Based on 6 answers
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
Chanell Clayton profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
APS9.5
Based on 4 answers
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
I haven't had any outages
No photo available

Performance

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
No photo available

Support

No score
No answers yet
No answers on this topic
APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available

Online Training

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
We had great webinars.
No photo available

Implementation

No score
No answers yet
No answers on this topic
APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
I selected APS because of the way they responded when I initially reached out to them. I honestly don't remember all of the payroll companies that I contacted. APS was quick to answer my question with straight forward answers. They were very pleasant and always seemed to genuinely happy to help.
Sandy Wright profile photo

Scalability

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Very cost effective way for us to process payroll.
Sandy Wright profile photo

Screenshots

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.