What users are saying about
29 Ratings
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Score 5 out of 100
234 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

ADP Resource (Discontinued)

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
Anonymous | TrustRadius Reviewer

Ascentis

While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding. Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!
Gail Bettcher | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP Resource (Discontinued)
Ascentis
7.0
Employee demographic data
ADP Resource (Discontinued)
Ascentis
7.8
Employment history
ADP Resource (Discontinued)
Ascentis
7.5
Job profiles and administration
ADP Resource (Discontinued)
Ascentis
6.8
Workflow for transfers, promotions, pay raises, etc.
ADP Resource (Discontinued)
Ascentis
6.4
Organizational charting
ADP Resource (Discontinued)
Ascentis
6.1
Organization and location management
ADP Resource (Discontinued)
Ascentis
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Resource (Discontinued)
Ascentis
6.5

Payroll Management

ADP Resource (Discontinued)
Ascentis
7.7
Pay calculation
ADP Resource (Discontinued)
Ascentis
8.5
Support for external payroll vendors
ADP Resource (Discontinued)
Ascentis
7.8
Benefit plan administration
ADP Resource (Discontinued)
Ascentis
6.7
Direct deposit files
ADP Resource (Discontinued)
Ascentis
8.9
Salary revision and increment management
ADP Resource (Discontinued)
Ascentis
7.2
Reimbursement management
ADP Resource (Discontinued)
Ascentis
6.9

Leave and Attendance Management

ADP Resource (Discontinued)
Ascentis
7.6
Approval workflow
ADP Resource (Discontinued)
Ascentis
7.3
Balance details
ADP Resource (Discontinued)
Ascentis
7.7
Annual carry-forward and encashment
ADP Resource (Discontinued)
Ascentis
7.8

Employee Self Service

ADP Resource (Discontinued)
Ascentis
7.3
View and generate pay and benefit information
ADP Resource (Discontinued)
Ascentis
7.4
Update personal information
ADP Resource (Discontinued)
Ascentis
7.9
View company policy documentation
ADP Resource (Discontinued)
Ascentis
7.5
Employee recognition
ADP Resource (Discontinued)
Ascentis
6.4
View job history
ADP Resource (Discontinued)
Ascentis
7.1

Asset Management

ADP Resource (Discontinued)
Ascentis
3.2
Tracking of all physical assets
ADP Resource (Discontinued)
Ascentis
3.2

HR Reporting

ADP Resource (Discontinued)
Ascentis
6.1
Report builder
ADP Resource (Discontinued)
Ascentis
6.1
Pre-built reports
ADP Resource (Discontinued)
Ascentis
6.3
Ability to combine HR data with external data
ADP Resource (Discontinued)
Ascentis
6.0

Onboarding

ADP Resource (Discontinued)
Ascentis
7.1
New hire portal
ADP Resource (Discontinued)
Ascentis
7.3
Manager tracking tools
ADP Resource (Discontinued)
Ascentis
6.9

Performance and Goals

ADP Resource (Discontinued)
Ascentis
6.3
Corporate goal setting
ADP Resource (Discontinued)
Ascentis
6.1
Individual goal setting
ADP Resource (Discontinued)
Ascentis
6.2
Line-of sight-visibility
ADP Resource (Discontinued)
Ascentis
6.4
Performance tracking
ADP Resource (Discontinued)
Ascentis
6.6

Performance Management

ADP Resource (Discontinued)
Ascentis
5.9
Performance plans
ADP Resource (Discontinued)
Ascentis
5.7
Performance improvement plans
ADP Resource (Discontinued)
Ascentis
6.5
Review status tracking
ADP Resource (Discontinued)
Ascentis
6.3
Review reminders
ADP Resource (Discontinued)
Ascentis
6.3
Multiple review frequency
ADP Resource (Discontinued)
Ascentis
4.7

Succession Planning

ADP Resource (Discontinued)
Ascentis
5.4
Create succession plans/pools
ADP Resource (Discontinued)
Ascentis
5.1
Candidate ranking
ADP Resource (Discontinued)
Ascentis
5.2
Candidate search
ADP Resource (Discontinued)
Ascentis
6.3
Candidate development
ADP Resource (Discontinued)
Ascentis
5.1

Recruiting / ATS

ADP Resource (Discontinued)
Ascentis
6.9
Job Requisition Management
ADP Resource (Discontinued)
Ascentis
7.6
Company Website Posting
ADP Resource (Discontinued)
Ascentis
7.9
Publish to Social Media
ADP Resource (Discontinued)
Ascentis
6.5
Job Search Site Posting
ADP Resource (Discontinued)
Ascentis
6.5
Duplicate Candidate Prevention
ADP Resource (Discontinued)
Ascentis
5.1
Applicant Tracking
ADP Resource (Discontinued)
Ascentis
7.5
Notifications and Alerts
ADP Resource (Discontinued)
Ascentis
7.0

Pros

ADP Resource (Discontinued)

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan | TrustRadius Reviewer

Ascentis

  • The scheduling function provides a good platform that allows employees to see what their schedule is. If multiple departments have need of their time, they can look and see availability. If none, they can negotiate with the employee's direct report to get them in. We use it to coordinate both work hours and training hours.
  • It can be programmed to notify if someone clocks in/out early/late and awards points accordingly. Our frontline staff have a work requirement for in/out timeliness. It lets Managers know when and where to intervene with HR to bring this performance focus back into line.
  • If there are log-in/out errors, Supervisors can easily make corrections. This is important when there are issues that might affect an employee's points.
Drew Bishop | TrustRadius Reviewer

Cons

ADP Resource (Discontinued)

  • The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
  • When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.
Anonymous | TrustRadius Reviewer

Ascentis

  • NovaTime is the biggest hiccup that we've consistently encountered with Ascentis. We've encountered some of the same issues time and time again throughout our cooperative and I've opened numerous tickets and I've yet to feel like those issues have been resolved. Generally, the program will work, however, when it doesn't it creates frustration with the employee group.
  • I've noticed that when NovaTime has gone down an email has now been sent out notifying the administrators. This is a positive step!
  • I'm wondering if HR and payroll, can, at some point, be one of the same program. I know that with the most recent web updates it sounds like it's moving to one complete system so you don't have to go to two different spots to seek information. If that information was in one spot that would be helpful.
Megan Hoffmann | TrustRadius Reviewer

Likelihood to Renew

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan | TrustRadius Reviewer

Ascentis

Ascentis 6.4
Based on 9 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Usability

ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan | TrustRadius Reviewer

Ascentis

Ascentis 7.0
Based on 8 answers
Overall, it is fairly usable for the average user as long as he/she is at a computer, laptop or a larger tablet and has the ability to view the employee self-service webpage on an internet browser. Because it does not have an app or other mobile interfaces right now, it makes it difficult for it to be useful for most of our employee population who utilize their phones to access the internet. As for the HR professional who would be also working on this interface, it is somewhat easy as about two-thirds of the screens are fairly user-friendly and easy to navigate. Nevertheless, it still leaves about one-third of them that are not as user-friendly and would require more technical knowledge to figure out how to best use them.
Jennifer Steffens | TrustRadius Reviewer

Support Rating

ADP Resource (Discontinued)

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 6.8
Based on 105 answers
During a transition, we had an issue where there was no one in the company who had the SQL database password, which was needed in order to pull over historical data. Ascentis technology team worked tirelessly and were able to get into the database and make a smooth transition of the data.
Dawn Haag-Hatterer, JD | TrustRadius Reviewer

In-Person Training

ADP Resource (Discontinued)

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Online Training

ADP Resource (Discontinued)

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Implementation Rating

ADP Resource (Discontinued)

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 6.1
Based on 4 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Alternatives Considered

ADP Resource (Discontinued)

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
Anonymous | TrustRadius Reviewer

Ascentis

1. Customer Service - listens to clients (per our due diligence during evaluation phase and own experience thereafter)2. System ability to interface with in-house systems. (Other vendors evaluated could not guarantee success.)3. Report Writing - prewritten + ad hoc. User-friendly. Payroll staff could write. Freeing up IT resource time. (+ Payroll more self-sufficient)4. Import/Export Capabilities. (Not all systems are equal)5. Garnishment / Third Party Check module. (Had vision from prior in-house system, this was the only vendor that had what we wanted in this area.)6. Employee satisfaction with increased payroll department efficiency and Ascentis Employee Self-Service.
Dottie Abston, CPP | TrustRadius Reviewer

Return on Investment

ADP Resource (Discontinued)

  • Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.
Anonymous | TrustRadius Reviewer

Ascentis

  • By far, fewer errors in capturing information or giving information
  • Easily see what benefits an employee has enrolled or declined and historical information
  • Easily see what compensation an employee has had historical, or where their compensation is at currently
  • Easily see what positions an employee has had within the company for how long, and why they were transferred
Catherine Peterson | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Resource (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADP Resource (Discontinued)
7.0
Ascentis
7.0

Likelihood to Renew

ADP Resource (Discontinued)
10.0
Ascentis
6.4

Usability

ADP Resource (Discontinued)
10.0
Ascentis
7.0

Reliability and Availability

ADP Resource (Discontinued)
Ascentis
8.0

Performance

ADP Resource (Discontinued)
Ascentis
8.0

Support Rating

ADP Resource (Discontinued)
Ascentis
6.8

In-Person Training

ADP Resource (Discontinued)
Ascentis
8.0

Online Training

ADP Resource (Discontinued)
Ascentis
6.0

Implementation Rating

ADP Resource (Discontinued)
Ascentis
6.1

Scalability

ADP Resource (Discontinued)
Ascentis
5.0

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