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27 Ratings
Top Rated
28 Ratings
27 Ratings
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Score 6.6 out of 101
Top Rated
28 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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Intuit Payroll

I believe the ideal scenario is when you are already using the Intuit family of products and the payroll bolts on to your existing QuickBooks infrastructure. Payroll software products have been around a long time, and this is a very competitive niche. Most of the companies do a good job of filing taxes promptly, reporting W-2 items properly, providing good reports, etc. Where you might really get some extra efficiency and benefit is the fact that the payroll is woven into the accounting system, creating one seamless enterprise solution. Also, where it might be less appropriate is in a really simple use case such as a one person company where there aren't complex fringe benefits to deal with. In that scenario, you can set up the ACH debits directly with the state agency and the IRS and possibly file your own 941, 940, W-2/W-3 and state equivalent forms. Of course, if you're willing to do this and are good with details, you can save yourself some money.
Laurence Sarner profile photo

Feature Rating Comparison

Payroll Management

ADP Resource
Intuit Payroll
6.4
Pay calculation
ADP Resource
Intuit Payroll
10.0
Support for external payroll vendors
ADP Resource
Intuit Payroll
1.0
Benefit plan administration
ADP Resource
Intuit Payroll
1.0
Direct deposit files
ADP Resource
Intuit Payroll
9.5
Salary revision and increment management
ADP Resource
Intuit Payroll
8.0
Reimbursement management
ADP Resource
Intuit Payroll
9.0

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available
  • Great integration with QuickBooks accounting software.
  • Good reporting functionality.
  • Great ease of use/navigation/data entry flow.
Laurence Sarner profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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  • I believe the integration around some non-Intuit software is limited (ie. CRM systems, etc.).
  • Additional fees for sending contractor Form 1099s.
  • Pricing not extremely competitive although bundled discounts if used in conjunction with QuickBooks accounting software.
Laurence Sarner profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
Intuit Payroll10.0
Based on 1 answer
Works perfectly as advertised.Our simple needs are well taken care of.
David Worrell profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
This is a different product in my eyes. Most of the "outsourcers" really take over the entire payroll function, which divorces it from your accounting records --- and then later they try to stuff the results back into accounting through a GJE entry.If the circumstances are right (small company, few employees, low transaction volume), then QB is just what you need -- without being too much. If you've got WAY more complexity, then start looking around.WARNING -- if you are familiar with "The Baseball Player Problem" which is known as a ROAMING EMPLOYEE, you'll have to look elsewhere. I'm told by Intuit that there are NO intuit products that can do multi-state income tax withholding (and I'm an Intuit certified Pro Advisor, so I've spoken to everyone who should know). If you don't know what that issue is, then don't worry about it --- plow forward.
David Worrell profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • We have a lot of clients go with this program
  • Some have looked elsewhere
  • Reasonably priced
  • Great for end of year forms
Shaina Saadaie profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Intuit Payroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details