What users are saying about
28 Ratings
2 Ratings
28 Ratings
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Score 6.2 out of 101
2 Ratings
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Score 3.8 out of 101

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Likelihood to Recommend

ADP Resource

This is no fault of ADP, I would want to use our software to it's full potential. [I would like to use it for] letting the employees have access to their records for changes to their address and to view their payroll records. I like that I have so much access to process payroll but I, feel the cost does not justify the use. It is pricey for what I am using it for and this is the decision of our President.
Yolanda Gaytan profile photo

Octopus HR

I would definitely recommend Octopus HR if companies need every employee, not just one HR team, to use it. I think it's too much and would suggest something like Taleo for one team to use.Key questions would be: Do you need a simple platform? Are you using this just for your HR team or will everyone need access? Is the way employees request PTO at your company disorganized?
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Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
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  • It's simple. I really appreciate that the layout of Octopus HR isn't something I have to question. I know where to look for something because it's clearly labeled, that's more than I can say for a lot of other HR systems I've seen.
  • Support. If I ever have a question about setting something up, or if something goes wrong, they're always on top of it. For instance, I had no idea how to set up employee photos on our accounts. I tweeted them and they responded right away, I'm based in LA and they're a UK company, I was impressed that they were able to respond right away. They make sure their customers are taken care of.
  • Great self guide. If there's ever an ordinary question I need answered their "Octopus Guide" is very thorough and walks you through everything.
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Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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  • Adding employee photos. That's definitely something I think is hard to figure out on your own.
  • An easier way for users to retrieve their passwords. Sometimes I notice even when employees put in all the correct information, the system doesn't recognize it.
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Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
Octopus HR8.0
Based on 1 answer
Employees don't complain about it! If anything they've commented on how nice of a tool it is to have.
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Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
Very different platforms. You get a lot of bang for your buck using Octopus HR. It's a much more modern and simple layout and that's something forward thinking companies definitely enjoy.
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Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Employee efficiency. There's never a question of who I request my time off with. The program sets up line managers who take in all the requests.
  • Less wasted time. Contact info and photo are very visible and easily accessed.
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Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Octopus HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details