What users are saying about
28 Ratings
62 Ratings
28 Ratings
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Score 6.2 out of 101
62 Ratings
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Score 6.7 out of 101

Add comparison

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

Paychex Flex

I would say that it's completely great for simple things. Accessing your paystubs, looking at your current information, verifying easy changes like address, name changes, etc.. that works great. I would say that Paychex feels limited with it's functionality on the end user side, however it isn't necessarily a bad thing. If you're trying to stay lean and light for a system, I'd highly recommend it. If you need more in depth functionality from a payroll system, it seems like other solutions would be better.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Resource
Paychex Flex
4.3
Employee demographic data
ADP Resource
Paychex Flex
6.6
Employment history
ADP Resource
Paychex Flex
4.4
Job profiles and administration
ADP Resource
Paychex Flex
4.9
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
Paychex Flex
4.2
Organizational charting
ADP Resource
Paychex Flex
1.0
Organization and location management
ADP Resource
Paychex Flex
2.6
Compliance data (COBRA, OSHA, etc.)
ADP Resource
Paychex Flex
6.2

Payroll Management

ADP Resource
Paychex Flex
7.2
Pay calculation
ADP Resource
Paychex Flex
7.5
Benefit plan administration
ADP Resource
Paychex Flex
7.0
Direct deposit files
ADP Resource
Paychex Flex
8.0
Salary revision and increment management
ADP Resource
Paychex Flex
7.6
Reimbursement management
ADP Resource
Paychex Flex
5.9

Leave and Attendance Management

ADP Resource
Paychex Flex
7.6
Approval workflow
ADP Resource
Paychex Flex
7.9
Balance details
ADP Resource
Paychex Flex
6.8
Annual carry-forward and encashment
ADP Resource
Paychex Flex
8.1

Employee Self Service

ADP Resource
Paychex Flex
6.7
View and generate pay and benefit information
ADP Resource
Paychex Flex
8.2
Update personal information
ADP Resource
Paychex Flex
8.0
View company policy documentation
ADP Resource
Paychex Flex
6.4
View job history
ADP Resource
Paychex Flex
4.1

Asset Management

ADP Resource
Paychex Flex
4.2
Tracking of all physical assets
ADP Resource
Paychex Flex
4.2

HR Reporting

ADP Resource
Paychex Flex
4.8
Report builder
ADP Resource
Paychex Flex
4.1
Pre-built reports
ADP Resource
Paychex Flex
4.3
Ability to combine HR data with external data
ADP Resource
Paychex Flex
6.1

Onboarding

ADP Resource
Paychex Flex
4.6
New hire portal
ADP Resource
Paychex Flex
4.2
Manager tracking tools
ADP Resource
Paychex Flex
5.1

Recruiting / ATS

ADP Resource
Paychex Flex
8.3
Job Requisition Management
ADP Resource
Paychex Flex
8.3
Company Website Posting
ADP Resource
Paychex Flex
8.3
Publish to Social Media
ADP Resource
Paychex Flex
8.3
Job Search Site Posting
ADP Resource
Paychex Flex
8.3
Duplicate Candidate Prevention
ADP Resource
Paychex Flex
8.0
Applicant Tracking
ADP Resource
Paychex Flex
8.3
Notifications and Alerts
ADP Resource
Paychex Flex
8.3

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available
  • It is easy to use!
  • Before you submit payroll, you can run a report to easily check that you have entered everything correctly. This feature has been invaluable.
  • Peace of mind when it comes to taxes. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entries. Our business is located in Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.
  • I have been impressed by the customer service. I have a dedicated payroll specialist who I can contact with any questions I have. She has always been very helpful any time I have had weird situations or questions.
Erin Sutter profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
No photo available
  • I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's pay history and the date of each raise.
Erin Sutter profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
Paychex Flex8.8
Based on 3 answers
Because it makes the part of my job that includes payroll very easy.
Joretta Fletcher profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
I have always used Paychex for my payroll processing.
Joretta Fletcher profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • It has made things easier for me since I wear a lot of hats.
  • It is a great outside resource for employees.
  • It can be hard to get employees to initially sign up!
Daniel Miles profile photo

Screenshots

ADP Resource

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details