What users are saying about
27 Ratings

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
598 Ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
598 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ADP Resource

This is no fault of ADP, I would want to use our software to it's full potential. [I would like to use it for] letting the employees have access to their records for changes to their address and to view their payroll records. I like that I have so much access to process payroll but I, feel the cost does not justify the use. It is pricey for what I am using it for and this is the decision of our President.
Yolanda Gaytan profile photo

QuickBooks Online

In the past we have used QuickBooks Online to schedule vendor payment and tracking between various properties. This was helpful to us because it not only ensured that many payments to many vendors across many dates were shipped in time, but the built-in reporting and tax prep features made filing so much easier when it came to be tax time.
No photo available

Feature Rating Comparison

Payroll Management

ADP Resource
QuickBooks Online
7.5
Pay calculation
ADP Resource
QuickBooks Online
8.1
Benefit plan administration
ADP Resource
QuickBooks Online
7.0
Direct deposit files
ADP Resource
QuickBooks Online
8.8
Salary revision and increment management
ADP Resource
QuickBooks Online
6.3
Reimbursement management
ADP Resource
QuickBooks Online
7.3

Customization

ADP Resource
QuickBooks Online
7.7
API for custom integration
ADP Resource
QuickBooks Online
8.1
Plug-ins
ADP Resource
QuickBooks Online
7.2

Security

ADP Resource
QuickBooks Online
8.7
Single sign-on capability
ADP Resource
QuickBooks Online
9.1
Role-based user permissions
ADP Resource
QuickBooks Online
8.2

Reporting & Analytics

ADP Resource
QuickBooks Online
8.4
Dashboards
ADP Resource
QuickBooks Online
8.6
Standard reports
ADP Resource
QuickBooks Online
8.7
Custom reports
ADP Resource
QuickBooks Online
7.8

General Ledger and Configurable Accounting

ADP Resource
QuickBooks Online
8.0
Accounts payable
ADP Resource
QuickBooks Online
8.6
Accounts receivable
ADP Resource
QuickBooks Online
8.3
Cash management
ADP Resource
QuickBooks Online
8.1
Bank reconciliation
ADP Resource
QuickBooks Online
8.2
Expense management
ADP Resource
QuickBooks Online
8.0
Time tracking
ADP Resource
QuickBooks Online
6.1
Fixed asset management
ADP Resource
QuickBooks Online
7.2
Multi-currency support
ADP Resource
QuickBooks Online
7.9
Multi-division support
ADP Resource
QuickBooks Online
8.0
Regulations compliance
ADP Resource
QuickBooks Online
7.9
Electronic tax filing
ADP Resource
QuickBooks Online
8.3
Self-service portal
ADP Resource
QuickBooks Online
8.0
Global Financial Support
ADP Resource
QuickBooks Online
7.5
Primary and Secondary Ledgers
ADP Resource
QuickBooks Online
9.5
Intercompany Accounting
ADP Resource
QuickBooks Online
8.2
Localizations
ADP Resource
QuickBooks Online
7.5
Journals and Reconciliations
ADP Resource
QuickBooks Online
8.6
Enterprise Accounting
ADP Resource
QuickBooks Online
8.1
Configurable Accounting
ADP Resource
QuickBooks Online
7.9
Centralized Rules Framework
ADP Resource
QuickBooks Online
8.6
Standardized Processes
ADP Resource
QuickBooks Online
7.8

Inventory Management

ADP Resource
QuickBooks Online
8.0
Inventory tracking
ADP Resource
QuickBooks Online
6.2
Automatic reordering
ADP Resource
QuickBooks Online
8.5
Location management
ADP Resource
QuickBooks Online
7.3
Manufacturing module
ADP Resource
QuickBooks Online
10.0

Order Management

ADP Resource
QuickBooks Online
7.5
Pricing
ADP Resource
QuickBooks Online
7.1
Order entry
ADP Resource
QuickBooks Online
7.9
Credit card processing
ADP Resource
QuickBooks Online
7.7
Cost of goods sold
ADP Resource
QuickBooks Online
7.8
Order Orchestration
ADP Resource
QuickBooks Online
7.5
End-to-end order visibility
ADP Resource
QuickBooks Online
7.5
Order exception Resolution
ADP Resource
QuickBooks Online
7.1

Accounting Firm BPO Features

ADP Resource
QuickBooks Online
8.0
Branded client dashboards
ADP Resource
QuickBooks Online
9.0
Client data roll-up capabilities
ADP Resource
QuickBooks Online
8.3
Client data consolidation for benchmarking
ADP Resource
QuickBooks Online
6.5
Configurable alerts
ADP Resource
QuickBooks Online
8.0
Billing bypass
ADP Resource
QuickBooks Online
7.8
Client template cloning
ADP Resource
QuickBooks Online
8.3
Single sign-on
ADP Resource
QuickBooks Online
9.0
Configurable client onboarding questions
ADP Resource
QuickBooks Online
6.7
Cross-client workflow management
ADP Resource
QuickBooks Online
8.3
Industry-specific versioning
ADP Resource
QuickBooks Online
8.3
Legacy system data migration
ADP Resource
QuickBooks Online
7.6

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • Expense reporting. There are several reporting options making this a breeze to produce
  • Scheduling bill pay to various vendors
  • Tax preparation and getting ready to file.
No photo available

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
No photo available
  • I've had a hard time linking Quickbooks with my bank account and then categorizing my income/expenses. I'm not sure why, but I wish there was someone who could help with this.
  • I wish that I could make the emailed invoices come from my own email address so they have less of a chance of going to clients' spam inboxes.
  • It's a little annoying that they really try to push the Online version versus the software version. I asked a sales rep on the online chat about it once and he really tried to discourage me, saying that they don't offer ANY support if you have the software. I suppose they make more money with online subscriptions.
Jennifer Walschap profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
QuickBooks Online7.8
Based on 19 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
QuickBooks Online8.0
Based on 10 answers
Quickbooks is a more than adequate solution that solves many complex problems. Is it the easiest tool to use? - No. Is it totally learnable to anyone who is accustom to performing these responsibilities either manually or with other competitor tools? - Absolutely.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
QuickBooks Online5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton profile photo

Performance

No score
No answers yet
No answers on this topic
QuickBooks Online7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker profile photo

Support

No score
No answers yet
No answers on this topic
QuickBooks Online5.0
Based on 4 answers
My calls are answered quickly and my issues resolved usually immediately.
John H. Adair CPA profile photo

Implementation

No score
No answers yet
No answers on this topic
QuickBooks Online5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA profile photo

Alternatives Considered

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
No photo available
QuickBooks Online is more powerful than FreshBooks from an accounting perspective. FreshBooks specifically says it does not intend to be an accounting package - they do not keep track of the "Balance Sheet" side of things. This causes clients to have a lot of confusion on how they should track things like their owner draws and things such as this. They just do not like being told "Well, FreshBooks just doesn't track that for you - unless you record it as an expense and remember it's not really an expense just a "place holder" for tracking the amount." They want software the does everything they want it to do.
No photo available

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
QuickBooks Online7.4
Based on 18 answers
Ability for CPAs to access their client's books and make changes sooner so clients are able to make business decisions faster than with a desktop version
No photo available

Return on Investment

  • Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
  • Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
  • Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.
No photo available
  • More efficient for small firms with everyone on the same QBO file. No more transferring QB files back and forth with the potential of data corruption issues.
  • Less efficient with larger more complex firms, spend more time on the phone trying to integrate their add-ons, payroll and other systems.
  • Intuit's 99.95% uptime casued some negative events in the past year. Problems occurred during the peak of tax season.
No photo available

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

QuickBooks Online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details