What users are saying about

ADP Resource

27 Ratings

QuickBooks Online

Top Rated
564 Ratings

ADP Resource

27 Ratings
Score 6.5 out of 101

QuickBooks Online

Top Rated
564 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

ADP Resource

This is no fault of ADP, I would want to use our software to it's full potential. [I would like to use it for] letting the employees have access to their records for changes to their address and to view their payroll records. I like that I have so much access to process payroll but I, feel the cost does not justify the use. It is pricey for what I am using it for and this is the decision of our President.
Yolanda Gaytan profile photo

QuickBooks Online

For mobile and multiple users, this is a good platform that doesn't need much customization. Pricing is ok. The biggest feature it is missing is the compatibility to go back and forth with the desktop version - if it had this I would highly recommend it.
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Feature Rating Comparison

Payroll Management

ADP Resource
QuickBooks Online
7.9
Pay calculation
ADP Resource
QuickBooks Online
8.2
Benefit plan administration
ADP Resource
QuickBooks Online
8.0
Direct deposit files
ADP Resource
QuickBooks Online
9.2
Salary revision and increment management
ADP Resource
QuickBooks Online
7.0
Reimbursement management
ADP Resource
QuickBooks Online
7.4

Customization

ADP Resource
QuickBooks Online
8.4
API for custom integration
ADP Resource
QuickBooks Online
8.7
Plug-ins
ADP Resource
QuickBooks Online
8.0

Security

ADP Resource
QuickBooks Online
8.9
Single sign-on capability
ADP Resource
QuickBooks Online
8.9
Role-based user permissions
ADP Resource
QuickBooks Online
8.8

Reporting & Analytics

ADP Resource
QuickBooks Online
8.6
Dashboards
ADP Resource
QuickBooks Online
9.0
Standard reports
ADP Resource
QuickBooks Online
9.0
Custom reports
ADP Resource
QuickBooks Online
7.7

General Ledger and Configurable Accounting

ADP Resource
QuickBooks Online
7.8
Accounts payable
ADP Resource
QuickBooks Online
8.5
Accounts receivable
ADP Resource
QuickBooks Online
8.6
Cash management
ADP Resource
QuickBooks Online
8.5
Bank reconciliation
ADP Resource
QuickBooks Online
7.8
Expense management
ADP Resource
QuickBooks Online
8.0
Time tracking
ADP Resource
QuickBooks Online
5.8
Fixed asset management
ADP Resource
QuickBooks Online
7.3
Multi-currency support
ADP Resource
QuickBooks Online
7.9
Multi-division support
ADP Resource
QuickBooks Online
7.0
Regulations compliance
ADP Resource
QuickBooks Online
7.4
Electronic tax filing
ADP Resource
QuickBooks Online
8.0
Self-service portal
ADP Resource
QuickBooks Online
7.0
Global Financial Support
ADP Resource
QuickBooks Online
7.7
Primary and Secondary Ledgers
ADP Resource
QuickBooks Online
8.8
Intercompany Accounting
ADP Resource
QuickBooks Online
7.2
Localizations
ADP Resource
QuickBooks Online
7.4
Journals and Reconciliations
ADP Resource
QuickBooks Online
9.1
Enterprise Accounting
ADP Resource
QuickBooks Online
7.0
Configurable Accounting
ADP Resource
QuickBooks Online
7.5
Centralized Rules Framework
ADP Resource
QuickBooks Online
9.0
Standardized Processes
ADP Resource
QuickBooks Online
9.0

Inventory Management

ADP Resource
QuickBooks Online
8.3
Inventory tracking
ADP Resource
QuickBooks Online
7.7
Automatic reordering
ADP Resource
QuickBooks Online
8.5
Location management
ADP Resource
QuickBooks Online
7.9
Manufacturing module
ADP Resource
QuickBooks Online
9.0

Order Management

ADP Resource
QuickBooks Online
7.8
Pricing
ADP Resource
QuickBooks Online
8.2
Order entry
ADP Resource
QuickBooks Online
8.5
Credit card processing
ADP Resource
QuickBooks Online
7.7
Cost of goods sold
ADP Resource
QuickBooks Online
8.2
Order Orchestration
ADP Resource
QuickBooks Online
7.6
End-to-end order visibility
ADP Resource
QuickBooks Online
7.6
Order exception Resolution
ADP Resource
QuickBooks Online
7.1

Accounting Firm BPO Features

ADP Resource
QuickBooks Online
8.4
Branded client dashboards
ADP Resource
QuickBooks Online
9.3
Client data roll-up capabilities
ADP Resource
QuickBooks Online
9.0
Client data consolidation for benchmarking
ADP Resource
QuickBooks Online
6.7
Configurable alerts
ADP Resource
QuickBooks Online
8.4
Billing bypass
ADP Resource
QuickBooks Online
7.8
Client template cloning
ADP Resource
QuickBooks Online
9.0
Single sign-on
ADP Resource
QuickBooks Online
8.5
Configurable client onboarding questions
ADP Resource
QuickBooks Online
7.4
Cross-client workflow management
ADP Resource
QuickBooks Online
9.0
Industry-specific versioning
ADP Resource
QuickBooks Online
8.7
Legacy system data migration
ADP Resource
QuickBooks Online
8.7

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available
  • Chart of Accounts - recommended CoA is easy to follow
  • Automatic interface with bank - minimizes entry time
  • Access to more than one user - admin rights/preferences are easy to manage
No photo available

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
No photo available
  • Integration - Would like functionality to go between/across QB desktop and online versions
  • Payroll - set up is not as intuitive as it could be
  • Predictive suggestions - the feature is ok but needs improving - I keep having to turn it off
No photo available

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
QuickBooks Online9.0
Based on 15 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
QuickBooks Online8.0
Based on 9 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
QuickBooks Online5.6
Based on 3 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
No photo available

Performance

No score
No answers yet
No answers on this topic
QuickBooks Online7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker profile photo

Support

No score
No answers yet
No answers on this topic
QuickBooks Online5.0
Based on 4 answers
My calls are answered quickly and my issues resolved usually immediately.
John H. Adair CPA profile photo

Implementation

No score
No answers yet
No answers on this topic
QuickBooks Online5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
QuickBooks has a lot of competitors, particularly for mobile payments. Unfortunately, QuickBooks GOpayment has been a bit of a disappointment but overall quickbooks offered the most compelling case for safe information and consistency.
No photo available

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
QuickBooks Online7.4
Based on 18 answers
The ease of access is the best feature.
No photo available

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • QuickBooks has helped us to get paid quicker through the easy invoicing options.
  • QuickBooks has helped us stay on our projected budget for six months since we are able to easily assess where we are.
No photo available

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

QuickBooks Online

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details