What users are saying about
27 Ratings

SurePayroll

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18 Ratings
27 Ratings
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Score 6.6 out of 101

SurePayroll

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18 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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SurePayroll

SurePayroll is best suited for small businesses with a small number of employees, that are in a well-populated state that SurePayroll has experience working in. In smaller states, such as Rhode Island, my experience with SurePayroll was that that they were not communicative and did not work well with the state's Department of Taxation. After repeated errors, I had to travel to the RI Department of Taxation myself and write out checks to correct errors that SurePayroll had made, and switched to Paychex (their slightly more expensive parent company).
Staff Sheehan profile photo

Feature Rating Comparison

Payroll Management

ADP Resource
SurePayroll
9.1
Pay calculation
ADP Resource
SurePayroll
9.5
Direct deposit files
ADP Resource
SurePayroll
9.5
Salary revision and increment management
ADP Resource
SurePayroll
9.5
Reimbursement management
ADP Resource
SurePayroll
8.0

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
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  • It provided me with reminders as far as timing/deadlines.
  • It took care of all calculations.
  • It took care of tax time reporting.
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Cons

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo
  • I don't like that you have to log out of the system and log back in to approve payments ahead of time. After approving one, there should be a button that says "approve the next payment."
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Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
SurePayroll9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
SurePayroll is lower cost than Paychex, but I would recommend using Paychex despite their higher cost because they are more closely in communication with the tax divisions that are administering payroll taxes, and are less likely to make an error in my experience so far.
Staff Sheehan profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Processing payroll is quick
  • Reports are easy to find and download
Kimberlee Micolo profile photo

Screenshots

ADP Resource
SurePayroll

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SurePayroll

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details