What users are saying about
29 Ratings
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18 Ratings
29 Ratings
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Score 6.1 out of 101

SurePayroll

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18 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

SurePayroll

Really great for small to medium-sized businesses. Affordable and easy enough for a non-HR person to run.
Coby Pfaff profile photo

Feature Rating Comparison

Payroll Management

ADP Resource
SurePayroll
9.1
Pay calculation
ADP Resource
SurePayroll
9.5
Direct deposit files
ADP Resource
SurePayroll
9.5
Salary revision and increment management
ADP Resource
SurePayroll
9.5
Reimbursement management
ADP Resource
SurePayroll
8.0

Pros

ADP Resource

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available

SurePayroll

  • Process payroll quickly. The interface works well and is quite consistent.
  • Accept responsibility for occasional, rare errors. When we've had issues with the tax services, they have had direct discussions with the taxing authorities and resolved the issue without us having to get further involved or pay penalties.
  • Allow for additional payment types. We have S-corp health insurance and they accommodate the payments well for tax purposes.
Daniel Lieber profile photo

Cons

ADP Resource

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
No photo available

SurePayroll

  • The interface could use more permanent recurring payment types (e.g. S-corp health insurance)
Daniel Lieber profile photo

Likelihood to Renew

ADP Resource

ADP Resource 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo

SurePayroll

SurePayroll 9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber profile photo

Usability

ADP Resource

ADP Resource 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo

SurePayroll

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Resource

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo

SurePayroll

SurePayroll is lower cost than Paychex, but I would recommend using Paychex despite their higher cost because they are more closely in communication with the tax divisions that are administering payroll taxes, and are less likely to make an error in my experience so far.
Staff Sheehan profile photo

Return on Investment

ADP Resource

  • Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
  • Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
  • Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.
No photo available

SurePayroll

  • Processing payroll is quick
  • Reports are easy to find and download
Kimberlee Micolo profile photo

Screenshots

ADP Resource

SurePayroll

Pricing Details

ADP Resource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SurePayroll

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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