What users are saying about

ADP Resource

27 Ratings

syncHR

4 Ratings

ADP Resource

27 Ratings
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Score 6.5 out of 101

syncHR

4 Ratings
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Score 6 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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syncHR

syncHR is designed for mid to large size companies, typically 200-2000 employees. Any organization that has a strong reporting need and/or a complicated payroll process could benefit from the unique features built into the platform
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Feature Rating Comparison

Human Resource Management

ADP Resource
syncHR
9.4
Employee demographic data
ADP Resource
syncHR
9.0
Employment history
ADP Resource
syncHR
10.0
Job profiles and administration
ADP Resource
syncHR
9.0
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
syncHR
10.0
Organizational charting
ADP Resource
syncHR
10.0
Organization and location management
ADP Resource
syncHR
10.0
Compliance data (COBRA, OSHA, etc.)
ADP Resource
syncHR
8.0

Payroll Management

ADP Resource
syncHR
9.4
Pay calculation
ADP Resource
syncHR
10.0
Benefit plan administration
ADP Resource
syncHR
9.0
Direct deposit files
ADP Resource
syncHR
10.0
Salary revision and increment management
ADP Resource
syncHR
10.0
Reimbursement management
ADP Resource
syncHR
8.0

Leave and Attendance Management

ADP Resource
syncHR
9.0
Approval workflow
ADP Resource
syncHR
9.0
Balance details
ADP Resource
syncHR
9.0
Annual carry-forward and encashment
ADP Resource
syncHR
9.0

Employee Self Service

ADP Resource
syncHR
9.2
View and generate pay and benefit information
ADP Resource
syncHR
10.0
Update personal information
ADP Resource
syncHR
10.0
View company policy documentation
ADP Resource
syncHR
9.0
Employee recognition
ADP Resource
syncHR
8.0
View job history
ADP Resource
syncHR
9.0

Asset Management

ADP Resource
syncHR
10.0
Tracking of all physical assets
ADP Resource
syncHR
10.0

HR Reporting

ADP Resource
syncHR
10.0
Report builder
ADP Resource
syncHR
10.0
Pre-built reports
ADP Resource
syncHR
10.0
Ability to combine HR data with external data
ADP Resource
syncHR
10.0

Onboarding

ADP Resource
syncHR
10.0
New hire portal
ADP Resource
syncHR
10.0
Manager tracking tools
ADP Resource
syncHR
10.0

Performance and Goals

ADP Resource
syncHR
9.0
Corporate goal setting
ADP Resource
syncHR
9.0
Individual goal setting
ADP Resource
syncHR
9.0
Line-of sight-visibility
ADP Resource
syncHR
9.0
Performance tracking
ADP Resource
syncHR
9.0

Performance Management

ADP Resource
syncHR
8.4
Performance plans
ADP Resource
syncHR
9.0
Performance improvement plans
ADP Resource
syncHR
9.0
Review status tracking
ADP Resource
syncHR
8.0
Review reminders
ADP Resource
syncHR
8.0
Multiple review frequency
ADP Resource
syncHR
8.0

Recruiting / ATS

ADP Resource
syncHR
8.9
Job Requisition Management
ADP Resource
syncHR
9.0
Company Website Posting
ADP Resource
syncHR
9.0
Publish to Social Media
ADP Resource
syncHR
9.0
Job Search Site Posting
ADP Resource
syncHR
9.0
Duplicate Candidate Prevention
ADP Resource
syncHR
8.0
Applicant Tracking
ADP Resource
syncHR
9.0
Notifications and Alerts
ADP Resource
syncHR
9.0

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
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  • Automated retroactive change processing and mid-period rate changes – completely automated with no manual intervention needed - If you ever need to give someone a merit increase and make it retroactive or if an employee is entitled to enroll in health benefits on their first day employment but has 30 days to enroll, syncHR will automatically handles these retro changes.
  • A single application designed from the ground up that gives equal weight to HR, payroll, and benefit functions - syncHR is designed as a true unified solution with no back-end mainframes or separate front-ends vs backends. Everything is processed real-time in the cloud which has eliminated all discrepancies.
  • Customer Service - syncHR provides a designated account manager as your single point of contact. Since the The StaffWell Group is a 24/7 business, I needed a company that was available when I needed them. syncHR delivered with 24/7 emergency support.
  • Event-driven employee self service - Other systems we have used rely on employees to make the correct choices as to what is required when completing an employee initiated transaction. With syncHR, the system always directs the employee to the next step reducing both errors and calls to our support staff. I believe this is also the reason why we had a 40% increase in the adoption of ESS.
  • Dynamic Security & Workflows - syncHR has no static pages which allows security and workflows to be updated automatically whenever a change is made. This has virtually eliminated the time and effort required from HR to manually update workflows to the correct personnel.
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Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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  • Learning Management System- syncHR currently does not offer an LMS system. They only track and report training dates, licenses and certifications.
  • Although syncHR is a global solution it is somewhat limited to tracking employee headcount, HR documents, paperless on boarding and benefit information. There is no international payroll option like the one they provide for domestic employees. Although the system can handle multiple languages and currencies, I would like to see a global payroll option.
  • Succession Planning - syncHR provides little functionality for succession planning. The system can track budgets vs actuals, goals and ratings but does not offer a true succession planning module
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Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
syncHR10.0
Based on 1 answer
Overall the system is very easy to navigate but more importantly my employees find it so easy to use. The percentage of employees who now use ESS went up by 40%
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Support

No score
No answers yet
No answers on this topic
syncHR9.0
Based on 1 answer
Whenever we need support our designated account manager is there to provide answers for us. If she doesn't have or know the answer, additional support is provided via a service matter expert in that field. Support hours are 24/7
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Online Training

No score
No answers yet
No answers on this topic
syncHR10.0
Based on 1 answer
Training was very well done and thorough
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Implementation

No score
No answers yet
No answers on this topic
syncHR9.0
Based on 1 answer
During the first few weeks of implementation it is important to have all key members participate in meetings. Finance, HR, Payroll and Benefits should be involved from the early stages to ensure that the solution is designed to meet your specific requirements. Since syncHR personalizes their solution for each company a few wrong steps early on regarding the design we wanted caused us to spend extra time later. The more info you provide syncHR upfront the better they can take all of your rules and needs into account from day one. In our case, finance did not get involved right away and therefore some of the items that we needed for our GL needed to be re-done. SyncHR was very accommodating though as they spent extra time with us to update some of the allocations so that finance got what they needed
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Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
As I mentioned I have used UltiPro, ADP, Ceridian as well as several others and none of them seem to offer half of the functionality and service that syncHR provides. Although we had some problems from time to time, I hold companies in high regard by how they resolve these problems. It's a comfort knowing that my HCM provider truly cares about me and my business so if for no other reason than this, I feel syncHR is far and away the best system I have used. The system works as advertised which is all I could ask for
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Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Due to complexity of our payroll, it would typically take us almost 3 full days to verify hours and perform retro changes before actually running payroll. With so many retroactive changes and manual calculations it was a time consuming and error prone process. With syncHR, the accuracy of payroll has increased tremendously and the amount of time we now spend preparing to process payroll decreased to less than 4 hours per week. All approved time seamlessly moves from the T&A module into payroll and all retro transactions are automatically processed.
  • When I initially selected syncHR I was a little hesitant because I never heard of them before and was concerned about their viability as a company and customer service. Several years later I'm happy to say that syncHR has provided better support than any of the better know competitors ever did.
  • Although no system is ever perfect, overall syncHR has exceeded most of my expectations. The sales and implementation process was wonderful, the salesperson was responsive and did not oversell what the system could do.
  • Training & Implementation - syncHR spent a considerable amount of time learning my business rules in order to build the system to meet my requirements. Training was provided on all aspects of the system until my team felt comfortable enough to handle things on their own. I never felt as though we had a set number of hours of training or that our questions, no matter how redundant or simple were a bother to them.
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Screenshots

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
ADP Resource Editions & Modules
ADP Resource
Additional Pricing Details

syncHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Varies*
1.  Based on employer size and complexity
syncHR Editions & Modules
syncHR
Edition
syncHR v5.9
Varies1
1. Per User per Month
Additional Pricing Details
SyncHR charges a one-time implementation fee plus a PEPM fee. All charges are based on employer size and complexity.