What users are saying about
27 Ratings
3 Ratings
27 Ratings
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Score 6.6 out of 101
3 Ratings
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Score 9.6 out of 101

Add comparison

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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TRAXPayroll

I feel TRAXPayroll would be well suited for anyone with a decent number of employees that needs to track payroll information of any sort. Especially if it works well with your HRIS (HR Information System). If you value amazing customer support, TRAXPayroll's customer support has been exceptional and we highly value that at our organization.
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Feature Rating Comparison

Payroll Management

ADP Resource
TRAXPayroll
10.0
Pay calculation
ADP Resource
TRAXPayroll
10.0
Support for external payroll vendors
ADP Resource
TRAXPayroll
10.0
Benefit plan administration
ADP Resource
TRAXPayroll
10.0
Direct deposit files
ADP Resource
TRAXPayroll
10.0
Salary revision and increment management
ADP Resource
TRAXPayroll
10.0
Reimbursement management
ADP Resource
TRAXPayroll
10.0

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • Customer service is exceptional.
  • Easy to use.
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Cons

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo
  • Not the sleekest-looking but its getting better.
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Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
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The number one thing that bugs me is super pushy sales people, so from the start TRAXPayroll was a breath of fresh air because their sales was very low pressure and didn't make me feel rushed of anything. TRAXPayroll also had more features we were looking for and their current reviews were outstanding. Some things I read about competitors said their customer support wasn't as good, which was also a big player in our decision.
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Return on Investment

  • Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
  • Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
  • Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.
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  • We had a quick turnaround from purchasing to setup and are seeing the benefits of the system.
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Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TRAXPayroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details