What users are saying about
27 Ratings
27 Ratings
27 Ratings
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Score 6.6 out of 101
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

Vista

  • Self-service provides immediate access for employees
  • Open enrollment is so easy, our HR staff love it
  • Fully integrated HR, benefits and payroll information means less errors and saves time
Marcia Fenton profile photo

Feature Rating Comparison

Human Resource Management

ADP Resource
Vista
7.1
Employee demographic data
ADP Resource
Vista
8.4
Employment history
ADP Resource
Vista
6.7
Job profiles and administration
ADP Resource
Vista
7.4
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
Vista
7.5
Organizational charting
ADP Resource
Vista
5.7
Organization and location management
ADP Resource
Vista
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Resource
Vista
6.5

Payroll Management

ADP Resource
Vista
8.0
Pay calculation
ADP Resource
Vista
8.7
Support for external payroll vendors
ADP Resource
Vista
7.6
Benefit plan administration
ADP Resource
Vista
7.8
Direct deposit files
ADP Resource
Vista
8.0
Salary revision and increment management
ADP Resource
Vista
8.0
Reimbursement management
ADP Resource
Vista
8.2

Leave and Attendance Management

ADP Resource
Vista
7.5
Approval workflow
ADP Resource
Vista
7.5
Balance details
ADP Resource
Vista
7.5
Annual carry-forward and encashment
ADP Resource
Vista
7.5

Employee Self Service

ADP Resource
Vista
7.3
View and generate pay and benefit information
ADP Resource
Vista
8.1
Update personal information
ADP Resource
Vista
7.6
View company policy documentation
ADP Resource
Vista
7.3
Employee recognition
ADP Resource
Vista
6.9
View job history
ADP Resource
Vista
6.5

Asset Management

ADP Resource
Vista
7.2
Tracking of all physical assets
ADP Resource
Vista
7.2

HR Reporting

ADP Resource
Vista
7.7
Report builder
ADP Resource
Vista
8.0
Pre-built reports
ADP Resource
Vista
6.9
Ability to combine HR data with external data
ADP Resource
Vista
8.3

Onboarding

ADP Resource
Vista
7.3
New hire portal
ADP Resource
Vista
7.3

Performance and Goals

ADP Resource
Vista
6.0
Corporate goal setting
ADP Resource
Vista
5.7
Individual goal setting
ADP Resource
Vista
5.7
Performance tracking
ADP Resource
Vista
6.5

Performance Management

ADP Resource
Vista
7.3
Performance plans
ADP Resource
Vista
7.6
Performance improvement plans
ADP Resource
Vista
7.3
Review status tracking
ADP Resource
Vista
7.4
Review reminders
ADP Resource
Vista
7.1
Multiple review frequency
ADP Resource
Vista
7.3

Succession Planning

ADP Resource
Vista
3.6
Create succession plans/pools
ADP Resource
Vista
3.6
Candidate ranking
ADP Resource
Vista
3.6
Candidate search
ADP Resource
Vista
3.6
Candidate development
ADP Resource
Vista
3.6

Recruiting / ATS

ADP Resource
Vista
3.2
Job Requisition Management
ADP Resource
Vista
4.0
Company Website Posting
ADP Resource
Vista
4.0
Duplicate Candidate Prevention
ADP Resource
Vista
2.2
Applicant Tracking
ADP Resource
Vista
3.4
Notifications and Alerts
ADP Resource
Vista
2.4

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available
  • Vista HRMS is web-based; easy to navigate and easy to customize. If your company doesn't have a technically saavy individual, PDS can take care of it for you.
  • Their customer service is second to none. Reps can be contacted by phone or email with quick responses to resolve any question or issues quickly
  • Vista HRMS is constantly providing updates to the system, whether it is tax related issues or the latest regulation changes to the Affordable Care Act
Amitai Levin profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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  • Time entry is very manual, you have to be very specific in your time entry by inserting the colon and also the AM/PM. Military time entry will work if you're settings are set to accept military time entry. A time punch button would be a great addition to this module, or a quick drop down option of base hour or half hour entries.
  • Currently, the system allows employees to enter more leave accrual time then they have available. This error does generate on reports when payroll is run, however as a business rule we do follow up with each individual who has gone over and see if they would like those hours moved over to other available accruals or let them know that it will be unpaid if no other accrual balances exist. I believe you can configure a 'User Exit' to notify employees as soon as they enter the time in that those hours are not available, however it is not part of the base system. This would be a helpful addition and would save quite a bit of time on the follow up during payroll processing.
  • I was not here during implementation of this product, so I am not sure of the training that our administrators received at the time. However I have not had much luck in finding best practices for the system or training manuals. My knowledge has come through trial and error and calling our hosted support team to help walk me through issues. More FAQ material or even module training materials would be great for newly hired employees who need to have access to Vista HRMS in more than a basic time entry capacity.
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Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
Vista9.0
Based on 7 answers
The key factor in continuing with VistaHRMS is the relationship and strategic partnership we have built with PDS. They strive to meet the needs of all of their customers by providing a flexible and configurable system. PDS strives to improve its product in the ways that are most important to their user base.
No photo available

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
Vista8.2
Based on 2 answers
  • Employee self-service is easy to set up and use
  • Payroll and benefits integration works well
  • Screens are easy to navigate
Marcia Fenton profile photo

Support

No score
No answers yet
No answers on this topic
Vista8.3
Based on 3 answers
They are quick to respond to support requests. Often they are able to address the issue without escalation. The support staff are extremely knowledgeable and willing to recruit other staff to help troubleshoot a problem. They frequently do screen sharing sessions to actually see the behavior we experience so they can better understand the problem and get it resolved. Without an exception, all of the support staff are extremely pleasant and enjoyable to be around. They truly value their customers and our success and they try to make it fun to interact with them. Support calls do not incur a support fee either. All support, excluding consulting services, is included in our annual support.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Vista10.0
Based on 1 answer
The resources and online tools that PDS provide are extremely thorough and helpful in our training and learning.
Amitai Levin profile photo

Implementation

No score
No answers yet
No answers on this topic
Vista7.3
Based on 1 answer
Ask lots of questions, ensure you fully understand the functionality (particularly history records) and train, train, train the users for correct and complete utilization of the system.
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Alternatives Considered

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
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We converted from Lawson/Infor's HRMS solution. This was becoming increasing difficult to maintain and the annual maintenance costs were many times higher than PDS. We evaluated Workday, Ultimate, ADP and several other software solutions during our evaluation phase. Workday was much more complicated than we needed. Ultimate offered a nice alternative but we did not like the fact that there are no options to modify the system to meet your needs. You changed your business to fit into their system. There was nothing we liked about ADP. One of the things we liked most about Vista (PDS) was that they are a small company that specializes in HRMS. Lawson/Infor is an ERP solution that happens to have a HRMS component. Workday and Ultimate our huge companies that seem to cater to bigger corporations. We feel that we are an important customer to PDS and that they actually listen to our suggestions. The support we have gotten from them is so much better than what we were receiving from Lawson.
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Return on Investment

  • Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
  • Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
  • Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.
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  • Vista HRMS offers a very reasonably priced solution that performs the functions we need for our business.
  • With a very small IT staff we successfully implemented all modules of Vista HRMS in approx. 6 months from start of implementation. Compared to other projects the cost to implement this system was very cost effective.
  • We have been able to maintain our internal benefits, payroll & HR functions in-house with no additional staff at a significantly reduced annual maintenance cost.
No photo available

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vista

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
License pricing is based on the number of full and part-time active employees within bands (e.g. 751-1,000). SaaS pricing is based on PEPM.