ADP Resource (Discontinued) vs. WebHR

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.

Incentivized

I cannot think of any scenarios where WebHR would not be appropriate. It's a good solution for any size business and I see a lot of interest in the development to continue improving the solution.

• It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
• I love that I can balance the payroll and send it knowing it is 100% correct.
• I can process payroll as late as 6pm and have it back the next day.
• I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
• Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.

Incentivized

• Everything is clear, simple to understand, and clearly defined
• Salary management is simple and understandable
• Leaves management is easy to use
• Cloud-based, and has mobile apps

Incentivized

• The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
• When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.

Incentivized

• Logging into it from our system gives an error, but after a few minutes it acknowledges me and logs in (because I am logged into our secured system)

I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.

Incentivized

Renewal of this product is out of my control, but if asked I would give this product a thumbs up to renew. It only gets better with time

Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world

Incentivized

It has great functionality but it's UI is not that good

Incentivized

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us

Incentivized

I don't know any other products like WebHR, but I'm pretty sure it's a good solution for any organization, and it's improving constantly.

Incentivized

• Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.

Incentivized

• We are too early in implementation to be able to calculate ROI but am sure we will se great benefits in efficiency during the following 6 months.