What users are saying about

ADP Resource

27 Ratings

Zenefits

Top Rated
55 Ratings

ADP Resource

27 Ratings
Score 6.5 out of 101

Zenefits

Top Rated
55 Ratings
Score 7.1 out of 101

Add comparison

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

Zenefits

Small companies with mostly US-based employees (50 or less) who have a small or no HR department and do not need a lot of extra bells and whistles, such as supplemental compensation tracking and/or compensation changes frequently.
Veronica Herbes profile photo

Feature Rating Comparison

Human Resource Management

ADP Resource
Zenefits
8.0
Employee demographic data
ADP Resource
Zenefits
7.5
Employment history
ADP Resource
Zenefits
8.1
Job profiles and administration
ADP Resource
Zenefits
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
Zenefits
8.1
Organizational charting
ADP Resource
Zenefits
7.8
Organization and location management
ADP Resource
Zenefits
7.9
Compliance data (COBRA, OSHA, etc.)
ADP Resource
Zenefits
8.8

Payroll Management

ADP Resource
Zenefits
8.7
Pay calculation
ADP Resource
Zenefits
9.2
Support for external payroll vendors
ADP Resource
Zenefits
8.0
Benefit plan administration
ADP Resource
Zenefits
8.7
Direct deposit files
ADP Resource
Zenefits
8.8
Salary revision and increment management
ADP Resource
Zenefits
9.5
Reimbursement management
ADP Resource
Zenefits
7.8

Leave and Attendance Management

ADP Resource
Zenefits
7.8
Approval workflow
ADP Resource
Zenefits
8.1
Balance details
ADP Resource
Zenefits
8.0
Annual carry-forward and encashment
ADP Resource
Zenefits
7.1

Employee Self Service

ADP Resource
Zenefits
8.3
View and generate pay and benefit information
ADP Resource
Zenefits
8.8
Update personal information
ADP Resource
Zenefits
9.1
View company policy documentation
ADP Resource
Zenefits
8.5
Employee recognition
ADP Resource
Zenefits
7.8
View job history
ADP Resource
Zenefits
7.2

Asset Management

ADP Resource
Zenefits
6.6
Tracking of all physical assets
ADP Resource
Zenefits
6.6

HR Reporting

ADP Resource
Zenefits
7.9
Report builder
ADP Resource
Zenefits
8.0
Pre-built reports
ADP Resource
Zenefits
8.1
Ability to combine HR data with external data
ADP Resource
Zenefits
7.5

Onboarding

ADP Resource
Zenefits
8.9
New hire portal
ADP Resource
Zenefits
8.8
Manager tracking tools
ADP Resource
Zenefits
8.9

Performance and Goals

ADP Resource
Zenefits
6.8
Corporate goal setting
ADP Resource
Zenefits
7.0
Individual goal setting
ADP Resource
Zenefits
6.9
Line-of sight-visibility
ADP Resource
Zenefits
6.4
Performance tracking
ADP Resource
Zenefits
6.9

Performance Management

ADP Resource
Zenefits
6.9
Performance plans
ADP Resource
Zenefits
6.7
Performance improvement plans
ADP Resource
Zenefits
7.1
Review status tracking
ADP Resource
Zenefits
7.1
Review reminders
ADP Resource
Zenefits
7.1
Multiple review frequency
ADP Resource
Zenefits
6.5

Succession Planning

ADP Resource
Zenefits
7.3
Create succession plans/pools
ADP Resource
Zenefits
6.9
Candidate ranking
ADP Resource
Zenefits
7.2
Candidate search
ADP Resource
Zenefits
8.2
Candidate development
ADP Resource
Zenefits
6.9

Recruiting / ATS

ADP Resource
Zenefits
7.3
Job Requisition Management
ADP Resource
Zenefits
7.6
Company Website Posting
ADP Resource
Zenefits
7.0
Publish to Social Media
ADP Resource
Zenefits
7.0
Job Search Site Posting
ADP Resource
Zenefits
7.6
Duplicate Candidate Prevention
ADP Resource
Zenefits
7.5
Applicant Tracking
ADP Resource
Zenefits
7.0
Notifications and Alerts
ADP Resource
Zenefits
7.8

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • Allows for custom field configuration and notifications.
  • Manages enrollment and termination of employees in US benefit programs, as well as COBRA administration.
  • Has a very helpful ACA reporting and filing tool.
Veronica Herbes profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
No photo available
  • Zenefits does not allow for customization of reports so instead of seeing just the data I need I have to select from a pre-set menu of options.
  • Zenefits does not integrate with our 401k provider or our project time and tracking system so the amount of manual entry to create a payroll gets old fast
  • The Bulk upload payroll feature does not include enough options for data upload.
  • Pay Period and Check Date settings cannot be customized to fit the structure of our company, they are too restrictive.
No photo available

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
Zenefits7.3
Based on 1 answer
No answer on this topic is available.

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Zenefits6.4
Based on 1 answer
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
Zenefits isn't an improvement over ADP payroll. It has different strengths and weaknesses, but there is no clear advantage.
No photo available

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • The ease of benefit management was huge. Employees were over the moon with what we were able to offer them, while management was over the moon with the simplicity with which we were able to offer it.
  • Employees have really enjoyed getting detailed pay stubs every pay period. We didn't have anything like this before Zenefits and it has been a big win.
Brad Price profile photo

Screenshots

ADP Resource

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details