What users are saying about
28 Ratings

Zenefits

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67 Ratings
28 Ratings
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Score 6.2 out of 101

Zenefits

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67 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

Zenefits

Zenefits is great for new businesses and smaller teams that need a quick platform to start recording their employees documents and generating reports, payroll and time worked. It is easy to use for a small HR team and helps keep everything in compliance. Larger companies (100 employees or more) might take too much small micromanaging to utilize this system on a regular basis
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Feature Rating Comparison

Human Resource Management

ADP Resource
Zenefits
8.8
Employee demographic data
ADP Resource
Zenefits
8.7
Employment history
ADP Resource
Zenefits
9.0
Job profiles and administration
ADP Resource
Zenefits
8.5
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
Zenefits
8.9
Organizational charting
ADP Resource
Zenefits
8.7
Organization and location management
ADP Resource
Zenefits
8.8
Compliance data (COBRA, OSHA, etc.)
ADP Resource
Zenefits
9.0

Payroll Management

ADP Resource
Zenefits
8.2
Pay calculation
ADP Resource
Zenefits
8.5
Support for external payroll vendors
ADP Resource
Zenefits
7.8
Benefit plan administration
ADP Resource
Zenefits
8.8
Direct deposit files
ADP Resource
Zenefits
8.5
Salary revision and increment management
ADP Resource
Zenefits
8.8
Reimbursement management
ADP Resource
Zenefits
7.0

Leave and Attendance Management

ADP Resource
Zenefits
8.2
Approval workflow
ADP Resource
Zenefits
8.5
Balance details
ADP Resource
Zenefits
8.5
Annual carry-forward and encashment
ADP Resource
Zenefits
7.5

Employee Self Service

ADP Resource
Zenefits
8.6
View and generate pay and benefit information
ADP Resource
Zenefits
8.8
Update personal information
ADP Resource
Zenefits
9.2
View company policy documentation
ADP Resource
Zenefits
8.9
Employee recognition
ADP Resource
Zenefits
8.3
View job history
ADP Resource
Zenefits
7.7

Asset Management

ADP Resource
Zenefits
6.5
Tracking of all physical assets
ADP Resource
Zenefits
6.5

HR Reporting

ADP Resource
Zenefits
8.7
Report builder
ADP Resource
Zenefits
8.8
Pre-built reports
ADP Resource
Zenefits
8.9
Ability to combine HR data with external data
ADP Resource
Zenefits
8.6

Onboarding

ADP Resource
Zenefits
9.0
New hire portal
ADP Resource
Zenefits
8.9
Manager tracking tools
ADP Resource
Zenefits
9.1

Performance and Goals

ADP Resource
Zenefits
6.9
Corporate goal setting
ADP Resource
Zenefits
7.5
Individual goal setting
ADP Resource
Zenefits
7.2
Line-of sight-visibility
ADP Resource
Zenefits
6.5
Performance tracking
ADP Resource
Zenefits
6.5

Performance Management

ADP Resource
Zenefits
6.8
Performance plans
ADP Resource
Zenefits
6.8
Performance improvement plans
ADP Resource
Zenefits
6.7
Review status tracking
ADP Resource
Zenefits
6.9
Review reminders
ADP Resource
Zenefits
7.1
Multiple review frequency
ADP Resource
Zenefits
6.3

Succession Planning

ADP Resource
Zenefits
7.2
Create succession plans/pools
ADP Resource
Zenefits
7.0
Candidate ranking
ADP Resource
Zenefits
7.0
Candidate search
ADP Resource
Zenefits
8.1
Candidate development
ADP Resource
Zenefits
6.8

Recruiting / ATS

ADP Resource
Zenefits
7.5
Job Requisition Management
ADP Resource
Zenefits
7.3
Company Website Posting
ADP Resource
Zenefits
6.8
Publish to Social Media
ADP Resource
Zenefits
7.6
Job Search Site Posting
ADP Resource
Zenefits
7.3
Duplicate Candidate Prevention
ADP Resource
Zenefits
7.8
Applicant Tracking
ADP Resource
Zenefits
7.6
Notifications and Alerts
ADP Resource
Zenefits
7.6

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available
  • Zenefits keeps it simple, associates don't dread logging in because the dashboard layout is a collection of apps , you click the icon for what you need.
  • Zenefits has a chat based Help Desk so you can get answers to questions immediately.
  • Zenefits offers a great resource for administrators call Club Zen. Club Zen features HR related articles and information to supplement continuing eduction for our people experts.
Brittany Martin, PHRca profile photo

Cons

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo
  • It would be great if Zenefits talked to our 401k provider. The one we use isn't currently supported.
  • Implementation at times felt repetitive, but we were integrating a lot of moving parts.
Elisha Ritchey profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
Zenefits8.6
Based on 3 answers
We're growing a lot and Zenefits seems to be growing and changing, too. Plus our employees love it
Sandy Nahra profile photo

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Zenefits5.1
Based on 3 answers
I can see room for improvement, particularly in seamless ticket transition from a chat interface to a phone call to email support, but all three options works.
Ben Flemming profile photo

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
Significantly cheaper and way more featuresWe almost went with Workforce as it had all the same features as Zenefits and seemed even more customizable, however, the cost was completely over the top and nowhere near what we were looking to spend on this. The goal was to reduce cost and add functionality which Zenefits accomplished.
Travis Rotondo profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Positive - background check process is streamlined and does not take additional time on our hands
  • Benefits administration - streamlined and done automatically on the app, which is much nicer than paper docs
  • Customer service - honestly, just exceptional
Caitlynn Castil, SHRM-CP profile photo

Screenshots

ADP Resource

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Zenefits

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details