RUN Powered by ADP® vs. ADP SmartCompliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RUN Powered by ADP®
Score 8.5 out of 10
Small Businesses (1-50 employees)
RUN powered by ADP is a benefits administration and payroll platform for small businesses with light additional HR features. It runs on a cloud-based platform with mobile accessibility.N/A
ADP SmartCompliance
Score 8.2 out of 10
N/A
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.N/A
Pricing
RUN Powered by ADP®ADP SmartCompliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RUN Powered by ADP®ADP SmartCompliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsPricing varies based upon modules deployed and features enabled.
More Pricing Information
Community Pulse
RUN Powered by ADP®ADP SmartCompliance
Top Pros
Top Cons
Features
RUN Powered by ADP®ADP SmartCompliance
Payroll Management
Comparison of Payroll Management features of Product A and Product B
RUN Powered by ADP®
8.3
206 Ratings
3% above category average
ADP SmartCompliance
-
Ratings
Pay calculation9.4199 Ratings00 Ratings
Support for external payroll vendors7.960 Ratings00 Ratings
Off-cycle/On-Demand payment8.8129 Ratings00 Ratings
Benefit plan administration8.185 Ratings00 Ratings
Direct deposit files9.5192 Ratings00 Ratings
Salary revision and increment management9.3148 Ratings00 Ratings
Reimbursement management5.138 Ratings00 Ratings
Type of tax
Comparison of Type of tax features of Product A and Product B
RUN Powered by ADP®
-
Ratings
ADP SmartCompliance
8.9
9 Ratings
5% above category average
Sales and Use Taxes00 Ratings9.53 Ratings
Cross-border Taxes00 Ratings8.07 Ratings
VAT / GST Taxes00 Ratings9.11 Ratings
Energy and Fuel Taxes00 Ratings9.11 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
RUN Powered by ADP®
-
Ratings
ADP SmartCompliance
7.7
40 Ratings
8% below category average
Geolocation for Tax Assessment00 Ratings7.111 Ratings
3rd-Party Software Integrations00 Ratings8.121 Ratings
Tax Data Reporting00 Ratings8.039 Ratings
Compliance Administration Management00 Ratings7.332 Ratings
Tax Exemption Processing00 Ratings7.915 Ratings
Tax Document Management00 Ratings7.432 Ratings
Complex Tax Scenario Management00 Ratings8.124 Ratings
Best Alternatives
RUN Powered by ADP®ADP SmartCompliance
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Canopy
Canopy
Score 9.5 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
LOVAT
LOVAT
Score 10.0 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Vertex
Vertex
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RUN Powered by ADP®ADP SmartCompliance
Likelihood to Recommend
8.5
(272 ratings)
8.4
(134 ratings)
Likelihood to Renew
9.8
(19 ratings)
7.9
(29 ratings)
Usability
9.8
(12 ratings)
7.8
(37 ratings)
Availability
9.2
(6 ratings)
8.9
(12 ratings)
Performance
8.3
(6 ratings)
8.5
(12 ratings)
Support Rating
8.4
(22 ratings)
5.6
(37 ratings)
In-Person Training
9.6
(2 ratings)
4.6
(4 ratings)
Online Training
9.6
(2 ratings)
8.3
(9 ratings)
Implementation Rating
9.3
(9 ratings)
4.9
(22 ratings)
Configurability
8.2
(4 ratings)
7.9
(10 ratings)
Ease of integration
9.1
(1 ratings)
6.9
(9 ratings)
Product Scalability
9.0
(7 ratings)
8.7
(11 ratings)
Vendor post-sale
9.4
(3 ratings)
5.6
(9 ratings)
Vendor pre-sale
8.1
(4 ratings)
6.5
(8 ratings)
User Testimonials
RUN Powered by ADP®ADP SmartCompliance
Likelihood to Recommend
ADP
When we hire remote workers, living in other states, RUN Powered by ADP has been supportive and an excellent resource. We know we can contact them with questions and they will set us in the right direction. From how to get set up in other states (with specific contact information) to general questions, they've been great.
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ADP
There has been much end user improvement on this site over the 3 years that I have been using it. I really appreciate the focus and attention ADP has place on making this a user friendly site so that their customers can better navigate their payroll tax issues. I look forward to the additional features that will be added in another three years time. I really am able to be quite efficient within my role because of the ease of use of this site.
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Pros
ADP
  • Once set up RUN is simple enough for non-accountants to feel comfortable navigating
  • RUN provides ample notifications to ensure payroll is processed in time for employees to receive their pay checks on schedule.
  • RUN does a great job of making sure all state and federal reporting is taken care of
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ADP
  • It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible.
  • It helps us quickly and securely issue payment to employees who terminate.
  • We efficiently get our garnishments processed to remain compliant.
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Cons
ADP
  • Being a small company and as a designated owner, the employee who processes payroll is the only person that gets the notification that payroll is submitted. As the "Owner," it would be best if the "owner" could also get a copy of the processing of payroll. I have to log in to review what was actually submitted...so if incorrect and I miss checking immediately, an employee could be paid incorrectly.
  • The PTO / vacation accrual product does not have the ability to provide a "liability" report of what the accrual balances owed are. I started using the product only to find out that a liability report was not available, nor could it be created.
  • Employee change form is only available after payroll is submitted. It would be more helpful to have the change form available before submission so any potential incorrect changes could be identified before running a final payroll.
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ADP
  • ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
  • It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
  • While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.
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Likelihood to Renew
ADP
It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
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ADP
There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.
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Usability
ADP
I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
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ADP
For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.
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Reliability and Availability
ADP
I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.
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ADP
We have never experienced unavailability with ADP. They communicate promptly when there is a holiday or if the system is down for maintenance. The maintenance schedule is during times when it is least used
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Performance
ADP
ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
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ADP
If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
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Support Rating
ADP
At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
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ADP
As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.
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In-Person Training
ADP
they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.
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ADP
I haven't participated in in-person training yet.
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Online Training
ADP
very easy to learn i think it took maybe one payroll to have it down and we were up and running
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ADP
They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.
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Implementation Rating
ADP
Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.
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ADP
Currently all electronic copies of our returns have to be downloaded one at a time. There should be a way to download all returns for a quarter in a zip file or single download.
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Alternatives Considered
ADP
While Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be addressed and it would go unanswered for WEEKS. This was extremely frustration as while it may not have been pressing at the time, but due to the length of time, it can grow into a snowballing effect.
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ADP
ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.
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Scalability
ADP
Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
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ADP
ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.
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Return on Investment
ADP
  • Our client list tripled in less than two years because current clients spoke positively of ADP
  • Since our client list tripled, so did our revenue which was a tremendous increase
  • ADP is one of the best in the market so when we're selling the payroll package to potential clients, they usually know who ADP is and they already have positive ideas about it
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ADP
  • The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent.
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ScreenShots

RUN Powered by ADP® Screenshots

Screenshot of the RUN Dashboard with the business' key info front-and-centerScreenshot of the payroll interfaceScreenshot of access to payroll reports and liability amountsScreenshot of the RUN Powered by ADP mobile app, used to process payroll on the goScreenshot of the ADP mobile app, where employees can access their historical payroll statements and year-end tax documents

ADP SmartCompliance Screenshots

Screenshot of