What users are saying about

ADP RUN

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
173 Ratings
42 Ratings

ADP RUN

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
173 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

ADP RUN

RUN is good for companies that don't have a dedicated team for payroll and human resources. Everything you need can be found within the platform, including recruiting, forms and templates. If you don't want to take the time to add employees to the system, you can simply enter their name and email and turn it over to them to enter their info. Employees have access to their check stubs and can adjust their taxes, etc. on their own, saving the employer time and overhead. I don't believe that the platform is ideal for companies who have zero experience with payroll, as I believe having a dedicated representative for questions is more beneficial in those scenarios, but anyone who has done it for a few years should find the platform ideal and user-friendly.
Kristy Guell profile photo

APS

They are more suited to growing, nimble companies. They are soon adding employee approval to time cards and checkin by facial recognition. Additions and changes to improve functionality might not work for a very large company like GE.
Ronald D. Tompkins profile photo

Feature Rating Comparison

Payroll Management

ADP RUN
8.6
APS
8.5
Pay calculation
ADP RUN
9.3
APS
9.2
Support for external payroll vendors
ADP RUN
6.8
APS
5.7
Benefit plan administration
ADP RUN
7.9
APS
8.2
Direct deposit files
ADP RUN
9.3
APS
9.9
Salary revision and increment management
ADP RUN
9.1
APS
9.0
Reimbursement management
ADP RUN
9.1
APS
9.0

Human Resource Management

ADP RUN
APS
8.5
Employee demographic data
ADP RUN
APS
9.4
Employment history
ADP RUN
APS
8.7
Job profiles and administration
ADP RUN
APS
8.3
Workflow for transfers, promotions, pay raises, etc.
ADP RUN
APS
8.2
Organizational charting
ADP RUN
APS
7.9
Organization and location management
ADP RUN
APS
8.4
Compliance data (COBRA, OSHA, etc.)
ADP RUN
APS
8.4

Leave and Attendance Management

ADP RUN
APS
8.7
Approval workflow
ADP RUN
APS
9.4
Balance details
ADP RUN
APS
8.2
Annual carry-forward and encashment
ADP RUN
APS
8.3

Employee Self Service

ADP RUN
APS
8.6
View and generate pay and benefit information
ADP RUN
APS
9.4
Update personal information
ADP RUN
APS
9.5
View company policy documentation
ADP RUN
APS
8.1
Employee recognition
ADP RUN
APS
7.6
View job history
ADP RUN
APS
8.6

Asset Management

ADP RUN
APS
8.0
Tracking of all physical assets
ADP RUN
APS
8.0

HR Reporting

ADP RUN
APS
8.4
Report builder
ADP RUN
APS
9.2
Pre-built reports
ADP RUN
APS
8.5
Ability to combine HR data with external data
ADP RUN
APS
7.4

Onboarding

ADP RUN
APS
9.0
New hire portal
ADP RUN
APS
9.3
Manager tracking tools
ADP RUN
APS
8.7

Performance and Goals

ADP RUN
APS
7.8
Corporate goal setting
ADP RUN
APS
8.1
Individual goal setting
ADP RUN
APS
8.2
Line-of sight-visibility
ADP RUN
APS
8.2
Performance tracking
ADP RUN
APS
6.9

Performance Management

ADP RUN
APS
8.0
Performance plans
ADP RUN
APS
7.9
Performance improvement plans
ADP RUN
APS
7.0
Review status tracking
ADP RUN
APS
8.4
Review reminders
ADP RUN
APS
8.3
Multiple review frequency
ADP RUN
APS
8.5

Succession Planning

ADP RUN
APS
5.0
Create succession plans/pools
ADP RUN
APS
5.0
Candidate ranking
ADP RUN
APS
5.0

Recruiting / ATS

ADP RUN
APS
8.8
Job Requisition Management
ADP RUN
APS
9.2
Company Website Posting
ADP RUN
APS
9.2
Publish to Social Media
ADP RUN
APS
9.2
Job Search Site Posting
ADP RUN
APS
8.8
Duplicate Candidate Prevention
ADP RUN
APS
7.6
Applicant Tracking
ADP RUN
APS
8.4
Notifications and Alerts
ADP RUN
APS
9.2

Pros

  • Easy to use website. Don't have to phone in the payroll!
  • All necessary reports available in PDF format to download.
  • You can see what the total cost of the payroll will be (including withholding) before you approve it.
  • Very helpful phone support.
Theresa Treep, MD, FAAP profile photo
  • APS OnLine is a great end user product and very easy for our employees. They have quick access to all their information, their accrual balances, hours worked, etc. They are able to enter their time off requests in the system. Although our prior system had these capabilities, employees had difficulty accessing system. If they couldn't get in, they couldn't use it. More employees logged on to APS in the first two weeks of use than in the prior three years with former system.
  • Integration - Data is real-time. When you enter information in one area of the software, it is immediately present in the rest of the system. No waiting for overnight interface. Change log provides backup for any changes that have been made as well as safeguards in the approval process.
  • Administrative ease - The system is very straight forward, logical, and easy to operate from the administrative end. [There is a] designated representative to address questions as they arise. No sitting on hold.
No photo available

Cons

  • A few months ago we encountered a glitch where an employee's rate of pay changed. Customer service suggested it was "user error" on my part, but when I reviewed the error, I was not able to actually change the rate of pay on the screen in question. At any rate, ADP took the time to walk me through the process and helped me solve the problem quickly.
  • ADP often contacts me to try and sell additional services. I find this to be a tad annoying.
Doug Fish profile photo
  • Reporting - We have six different business units and the reporting is separate for all three. Most reporting I do requires information from all business units so am running six reports and then copying and pasting to get the report I need.
  • Multi-state taxes - We have a number of employees who live in New York and work in New Jersey. APS OnLine is designed to accommodate one state withholding so ability to have "worked in" state and "lived in" state taxes withheld went away. This was a shortfall.
  • The Carrier connection setup took much longer than expected. After a year, we are still having some issues with some items transferring over to the GL.
  • The CA overtime calculation does not calculate after 8 hours per day, only on the 40 per week so we override each week.
  • Reporting - when running Benefit reports, it recognizes employees who formerly carried the plan but may have dropped it. To get around this, we have to delete off the employee's record so the history is not readily available.
No photo available

Likelihood to Renew

ADP RUN9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller profile photo
APS9.7
Based on 6 answers
We just moved to APS Online and are happy so far.
Karla Hebert profile photo

Usability

ADP RUN9.1
Based on 1 answer
No answer on this topic is available.
APS9.5
Based on 4 answers
Very well streamlined, easy to understand, very intuitive
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
I haven't had any outages
No photo available

Performance

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
No photo available

Support

ADP RUN8.6
Based on 2 answers
Very happy with support and ADP team.
Caroline Cohen profile photo
APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available

Online Training

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
We had great webinars.
No photo available

Implementation

No score
No answers yet
No answers on this topic
APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available

Alternatives Considered

RUN ADP gave us the flexibility that QB did not. Using ADP also reduces the amount of forms and time necessary during the month of January.
David J. Reali, CPA profile photo
We had used ADP for years and had always struggled with their customer service. With over 20 locations (20+ W2s, quarterly filings, etc) we had a lot of questions. We would have to call and sit on hold for long periods of time to talk to someone who couldn't always answer our questions. Then we would get different answers from different people or have to re-explain our issue. It was a major time suck for my employees and they dreaded having to call all of the time. For us - the final straws for us to switch providers were: +Numerous year end filings with incorrect names and addresses (they couldn't keep our 20+ locations separate even though our paperwork was completed correctly)+Incorrect SUI rates for several locations that resulted in tens of thousands of dollars in overpayments which was a lot of money for small hotels. We had sent in numerous requests for them to fix this but it never happened+Lack of care - even though we were having all of these issues, nobody would work with us to get them all resolved and make sure to remedy the situation. We had to seek out a manager to get them resolved but even after this, we still had more issues.Overall - DON'T stick with ADP or even think about switching to them. They might be able to slash prices but their poor customer service and lack of care will cost you in the end. It's not worth it. APS does everything ADP had the capability of but we don't have the errors or headaches we did before. I am really looking forward to this year end!
Lindsey Rosin profile photo

Scalability

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available

Return on Investment

  • Accounting is saving at least 2 hours each week processing payroll.
  • The HR information online has saved at least 5 hours a month.
  • Employee satisfaction with ADP is very positive when the mobile app is working properly.
Charlene Johnston CPA profile photo
  • The change to APS Online will decrease the time spent preparing and processing payroll. The most important improvement will be the integration with the payroll and HR modules - this will save a tremendous amount of redundant work.
Karla Hebert profile photo

Pricing Details

ADP RUN

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.