What users are saying about

ADP RUN

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Top Rated
175 Ratings
4 Ratings

ADP RUN

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Top Rated
175 Ratings
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Score 7.6 out of 101
4 Ratings
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Score 6.3 out of 101

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Likelihood to Recommend

ADP RUN

RUN by ADP is perfect, in my opinion, for any size of company. Whether you have 5 employees or 500 employees. I feel that RUN by ADP will meet your needs and help make processing payroll as smooth as possible. Using RUN by ADP is a huge time saver for me. I love how easy it is to add new employees. I work at a company that is experiencing big growth and I am grateful for how easy it is to add new employees. I wish RUN by ADP was more transparent about the cutoff times to process payroll timely. It would be very nice to know what is the latest I could process payroll to have it be processed on time
JaCoby Marston, CPA profile photo

Benefitfocus

It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
No photo available

Feature Rating Comparison

Payroll Management

ADP RUN
8.6
Benefitfocus
Pay calculation
ADP RUN
9.3
Benefitfocus
Support for external payroll vendors
ADP RUN
6.8
Benefitfocus
Benefit plan administration
ADP RUN
7.9
Benefitfocus
Direct deposit files
ADP RUN
9.3
Benefitfocus
Salary revision and increment management
ADP RUN
9.1
Benefitfocus
Reimbursement management
ADP RUN
9.1
Benefitfocus

Pros

  • Everything is clear and concise. It makes using the program very user-friendly.
  • For running payroll, each employee can be set up in a way to make running the next payroll smooth. Details can be set, including workers comp codes and pay rate, so that each employee is already customized. It helps running payroll be more efficient.
  • Help is always available. When state taxes or local taxes are changed, I can send them a copy of the notice and they will take care of it quickly.
Monica Morando profile photo
  • Great front face - updated graphics and advanced technology.
  • Video Library and an option to create your own videos.
  • Option to do a comparison chart of benefit plans.
  • Easy on the employee's eye.
No photo available

Cons

  • Having a dedicated customer service rep or department, maybe even local, would be nice for those rare occasions that we need a little help.
Danielle Sousanes profile photo
  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
No photo available

Likelihood to Renew

ADP RUN9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller profile photo
No score
No answers yet
No answers on this topic

Support

ADP RUN8.6
Based on 2 answers
Very happy with support and ADP team.
Caroline Cohen profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We did switch to a PEO (not ADP) and the cost was just too prohibitive for a company our size and so we were glad to be able to switch back and ADP gave us a generous offer to make the move back to RUN. I have also looked at local companies but not just not confident that they can get the job done.
Bruce Krapf profile photo
I thought it would be a good facelift and upgrade to BeneTrac which was outdated and hadn't done anything to change the look and feel of their platform. Only to find out Benetrac is more adaptable to manual changes and needs.
No photo available

Return on Investment

  • The positive impact is the flexibility and the gain of time.
Christelle Martin Work profile photo
  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
No photo available

Pricing Details

ADP RUN

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Benefitfocus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details