What users are saying about

ADP RUN

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Top Rated
173 Ratings

ADP RUN

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Top Rated
173 Ratings
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Score 7.6 out of 101
357 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

ADP RUN

RUN by ADP is perfect, in my opinion, for any size of company. Whether you have 5 employees or 500 employees. I feel that RUN by ADP will meet your needs and help make processing payroll as smooth as possible. Using RUN by ADP is a huge time saver for me. I love how easy it is to add new employees. I work at a company that is experiencing big growth and I am grateful for how easy it is to add new employees. I wish RUN by ADP was more transparent about the cutoff times to process payroll timely. It would be very nice to know what is the latest I could process payroll to have it be processed on time
JaCoby Marston, CPA profile photo

Concur Travel and Expense

The audit log is one the important features that we looked for in travel/purchase request system. However, if you're a smaller company and doesn't need this audit history for financial audit, you can do fine with a less expensive travel and expense software.
No photo available

Feature Rating Comparison

Payroll Management

ADP RUN
8.6
Concur Travel and Expense
Pay calculation
ADP RUN
9.3
Concur Travel and Expense
Support for external payroll vendors
ADP RUN
6.8
Concur Travel and Expense
Benefit plan administration
ADP RUN
7.9
Concur Travel and Expense
Direct deposit files
ADP RUN
9.3
Concur Travel and Expense
Salary revision and increment management
ADP RUN
9.1
Concur Travel and Expense
Reimbursement management
ADP RUN
9.1
Concur Travel and Expense

Pros

  • Payroll Checks & Reports
  • Calculate taxes & related expenses
  • Remind you of incomplete tasks every time you are in the home page
Eric Torres profile photo
  • The client support for travel is amazing, there hasn't been one time where I haven't been able to get weekend service to change a Monday flight to Sunday etc. They are always nice and willing to help, I've never had a bad experience there.
  • I LOVE that Concur allows you to take screenshots of your receipts rather than keep the receipts. I lose them ALL THE TIME.
  • The site layout is easy to use and manageable. The user experience is great there, and I like when it saves my most used expense reasonings.
Nicole Nagy profile photo

Cons

  • I don't have any suggestions for improvement.
Theresa Treep, MD, FAAP profile photo
  • Add expenses in expense report has many steps and is not that efficient especially using the mobile app.
  • Capability of adding multiple attachments for each expense item is currently missing from the version I am using.
No photo available

Likelihood to Renew

ADP RUN9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller profile photo
Concur Travel and Expense8.5
Based on 13 answers
SAP (our ERP) has expense management solution – but there’s no reason to change.
No photo available

Usability

ADP RUN9.1
Based on 1 answer
No answer on this topic is available.
Concur Travel and Expense9.0
Based on 6 answers
Patiently waiting for Concur to roll out their new End User Experience - hoping this will increase the rating of overall usability to a 9 or 10.
Carol Monk, CPP profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.3
Based on 4 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP profile photo

Performance

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.0
Based on 1 answer
No general complaints here, though it's not a data intensive area.
Evan Trimble profile photo

Support

ADP RUN8.6
Based on 2 answers
Very happy with support and ADP team.
Caroline Cohen profile photo
Concur Travel and Expense9.0
Based on 5 answers
Easy to access from homepage to support

Users can submit tickets.

We have never had an issue
No photo available

Online Training

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.0
Based on 1 answer
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble profile photo

Implementation

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.9
Based on 5 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP profile photo

Alternatives Considered

I have used both RUN by ADP and Xero Payroll and the ADP solution is a bit more robust and user-friendly.
Doug Fish profile photo
I have always used Concur. I used it in another job that I had and it was one of the first questions that came up when I interviewed for this position... are you familiar with Concur
No photo available

Scalability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.0
Based on 1 answer
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Return on Investment

  • My time is super valuable and taking payroll time down to 5 minutes every other week has been amazing!
Slade Dinn profile photo
  • It has reduced time spent on submitting an expense report
  • It has streamlined a process where employees are using one system to book travel
  • The reports are submitted on time
No photo available

Pricing Details

ADP RUN

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Concur Travel and Expense

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details