Likelihood to Recommend When we hire remote workers, living in other states, RUN Powered by ADP has been supportive and an excellent resource. We know we can contact them with questions and they will set us in the right direction. From how to get set up in other states (with specific contact information) to general questions, they've been great.
Read full review Meta4 PeopleNet Core HR is a very powerful HR tool with abundant features that could fulfill pretty much all the HR needs of a small to medium sized organization. It might be an overkill for very small businesses with less than 20 employees as its really geared towards larger organizations. It offers powerful tools to performance reviews as well as employee HR management tasks. One interesting feature is the ability for employees to perform self administrative tasks through the software which allows some automation of tasks. On the other hand, the program can be so feature rich that require an advanced user with data analytic skills to fully utility. Companies that use the software will need to have at least one manager procure training before utilizing its full range of features.
Read full review Pros Once set up RUN is simple enough for non-accountants to feel comfortable navigating RUN provides ample notifications to ensure payroll is processed in time for employees to receive their pay checks on schedule. RUN does a great job of making sure all state and federal reporting is taken care of Read full review Clean and easy navigation: it is very user-friendly and compared to other solutions I have utilized, there is a clear difference on how information is displayed and also ease of navigation and speed of response of the platform. All modules are really integrated and it is so much power when there is a correlation between say the data displayed in Talent Management and the info seen on the C&B module for example from a performance and compensation perspective, visualizing info and being able to analyze it easier for decision making. Customizable, in our case, we use the solution and enjoy the multiple benefits and efficiencies due to how data is organized and presented and the same time we have the advantage that the user interface is all customized to our own corporate brand/look and feel, color palette and graphical line. Read full review Cons Being a small company and as a designated owner, the employee who processes payroll is the only person that gets the notification that payroll is submitted. As the "Owner," it would be best if the "owner" could also get a copy of the processing of payroll. I have to log in to review what was actually submitted...so if incorrect and I miss checking immediately, an employee could be paid incorrectly. The PTO / vacation accrual product does not have the ability to provide a "liability" report of what the accrual balances owed are. I started using the product only to find out that a liability report was not available, nor could it be created. Employee change form is only available after payroll is submitted. It would be more helpful to have the change form available before submission so any potential incorrect changes could be identified before running a final payroll. Read full review Meta4 PeopleNet Core HR can be a bit overwhelming for light users with limited experience. The performance review features are extensive and require a highly skilled manager that work with data analytics The program is not quite as strong in its recruitment features as other software offerings. Read full review Likelihood to Renew It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.
Read full review Usability I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!
Read full review Reliability and Availability I have never had an instance of an outage. It is always available as I have added data while travelling, on weekends, and in after work hours. Retrieving pdf's is also available at any time for employees and benefit participants.
Read full review Performance ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.
Read full review Support Rating At times it takes a few minutes to reach someone and sometimes the ADP automated voice prompt does not recognize my name when I say it. Also, sometimes I am forwarded to different departments and I have to explain my issue 2 or 3 times. It is hard to know whether it is an ADP Run/payroll processing issue versus an ADP Time and Attendance issue. Over the last year or so that I have called ADP, sometimes I am left on hold for a very long time.
Read full review It is excellent support so far, during implementation and also while live, the only reason why I am giving a 9 is because in some cases we could have had a quicker response or solution, but so far this doesn't look like an issue at all, and the vendor has been making sure we have what we need.
Read full review In-Person Training they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.
Read full review Online Training very easy to learn i think it took maybe one payroll to have it down and we were up and running
Read full review Implementation Rating Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.
Read full review Alternatives Considered While
Paychex Flex was a decent payroll processing product, the customer service support was terrible. We were unable to reach our assigned payroll support team member constantly. If we had issues that were not pressing, we would send a quick email to get insight or to be addressed and it would go unanswered for WEEKS. This was extremely frustration as while it may not have been pressing at the time, but due to the length of time, it can grow into a snowballing effect.
Read full review Meta4 PeopleNet Core HR really shines as a flexible product capable of evolving with an organization's changing needs. Its robust features, cloud based architecture, and performance analysis help push the product ahead of some of its competitors. While not perfect, the software offers in-depth performance review functions and data analysis tools that show performance trends. With its self administrative tools, employees can help manage their own information, reducing workload for HR managers
Read full review Scalability Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.
Read full review Return on Investment Our client list tripled in less than two years because current clients spoke positively of ADP Since our client list tripled, so did our revenue which was a tremendous increase ADP is one of the best in the market so when we're selling the payroll package to potential clients, they usually know who ADP is and they already have positive ideas about it Read full review We now have a tool which is a single solution and connects our employee information for 5 countries and 30K + employees, a single source, talk about efficiency. This is a big step in Digital Transformation, reducing times to complete several processes and also the use of paper forms. Definitely, savings related to the number of solutions software wise that is now integrated and scalable with meta4 PeopleNet Talent Management. Read full review ScreenShots RUN Powered by ADP® Screenshots