What users are saying about

ADP SmartCompliance

Top Rated
78 Ratings

Patriot PAY

7 Ratings

ADP SmartCompliance

Top Rated
78 Ratings
Score 7.1 out of 101

Patriot PAY

7 Ratings
Score 9.5 out of 101

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Likelihood to Recommend

ADP SmartCompliance

I believe ADP SmartCompliance is well suited for any organization that has implemented an HRIS system, such as Workday, but do not want to fully be responsible for the tax filings. I also feel it is very well suited to organizations such as ours that have employees in almost all 50 states. This helps to keep our payroll department staff at a minimum knowing we can rely on the cooperation between the Workday and the ADP SmartCompliance system. I think the only way I would not think SmartCompliance would be helpful would be with a very small company that would prefer to fully outsource their payroll process.
Gina Dye profile photo

Patriot PAY

Patriot PAY is well-suited to a company that has a 10-day window between the end of the pay period and the payday. The company size makes very little difference and it is easy to use for any company. It is also very progressive in development and improvement. If a company has a small window for turn-around, but fairly consistent payroll amounts (such as a lot of salary workers), Patriot PAY might also be a good fit for them.

Companies with tight turn-around times or payrolls that vary significantly in direct deposit amounts might have difficulty using Patriot PAY.
Jake Douglas profile photo

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
8.2
Patriot PAY
Reimbursement management
ADP SmartCompliance
8.2
Patriot PAY

Pros

  • SmartCompliance is exceptionally user friendly, it does not require a lot of technical skill or training to navigate and leverage the site.
  • ADP's client support staff is some of the best I've worked with over my career. They are generally very responsive and quick to identify and resolve client issues and concerns.
  • They have moved to a point where the majority of the client services offered are all on one unified site - rather than having to navigate to multiple sites to perform multiple functions
Melissa Carter profile photo
  • It is simple, intuitive and straightforward in its design. Someone with little experience with roles in human resources roles, bookkeeping or payroll can quickly learn how to set-up the software and run payroll regularly by reading through the support portion of the site, or by contacting the helpful staff at Patriot. Patriot staff have walked me through issues or guided me on the phone as I learned how to use a function of the software.
  • Patriot provides comprehensive quarterly tax filing records, including 941s, state unemployment compensation tax payments, state employer's tax and local employer's tax filings. You can also generate payroll or tax deposit reports over a specific time period or per employee.
  • The support and FAQ pages available on Patriot are very practical and written in an easy to understand manner. Using the information provided there, I was able to properly set up new employees according to local and state filing requirements.
Shannon Bronico profile photo

Cons

  • Some of the SmartCompliance modules (i.e. Aline) are fairly new, thus can be a little buggy in the initial usage. Items like historical data from the prior PAT system are slow to move over, meaning multiple log ins are still needed to access history
  • Customer Service support is great, but sometimes it can be difficult to get Technical Support involved to assist with things like troubleshooting data integration issues or site specifications to build/improve data flow.
Melissa Carter profile photo
  • I wanted to download all of the individual tax deposit reports in .pdf form at the end of the year. I had to download them one by one, which was very time consuming. I has hoped there was a way to perform a batch download of these reports. Patriot can export spreadsheet in .csv format, but the layout of the .pdf reports is much more user friendly for record keeping.
Shannon Bronico profile photo

Usability

ADP SmartCompliance6.4
Based on 1 answer
Its easy to use just need additional changes to make some functions easier to find on the interface
Ramona Fenner profile photo
No score
No answers yet
No answers on this topic

Support

ADP SmartCompliance4.5
Based on 1 answer
The account managers have too many clients to give great customer service all the time. I had to complain to get better customer service
Ramona Fenner profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

More functionality and very easy display
Ramona Fenner profile photo
I prefer Patriot to Paychex for several reasons. First of all, for a small business with less than 10 employees, the fees charged by Paychex are unnecessary overhead when Patriot offers high quality and more than sufficient tools to perform the same tasks. Paychex also does not offer the same option to add on services a la carte so that you only pay for the tools which you use regularly. When my employer used Paychex Flex, someone from the company would call each week to ask for the hours per employee to run payroll. I believe this is why they charge such a high fee as this is considered 'full-service payroll' since the user does not have to manually enter data. However, Patriot only requires logging in, entering each employees hours into a form and pressing 'OK' to run payroll each period. About fifteen minutes of easy and simple work saves a hundred or so dollars a month
Shannon Bronico profile photo

Return on Investment

  • ADP makes our tax filing and reconciliation process very easy. It takes a minimal amount of time to reconcile and file payroll taxes.
Paul Barnes, CPP profile photo
  • Using Patriot streamlined and simplified payroll and tax filing for our small office. This freed up my time to manage other administrative tasks and to complete more casework. The time I had to perform additional casework more than paid for the modest monthly charge for the service.
  • End of the year taxes were simplified, as Patriot took care of quarterly employer tax payments and filings and also generated quarterly reports.
Shannon Bronico profile photo

Pricing Details

ADP SmartCompliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Pricing varies based upon modules deployed and features enabled.

Patriot PAY

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details