Likelihood to Recommend There has been much end user improvement on this site over the 3 years that I have been using it. I really appreciate the focus and attention ADP has place on making this a user friendly site so that their customers can better navigate their payroll tax issues. I look forward to the additional features that will be added in another three years time. I really am able to be quite efficient within my role because of the ease of use of this site.
Read full review Square is an amazing platform to have total control over the payroll of all the employees of a company or a specific sector. This platform has a very good functionality to collect exact information on how long each employee works, that is one of its most outstanding characteristics, because it monitors work schedules and overtime and generates detailed reports on the work time of each employee. Square does not allow to schedule payments, that is one of the main problems, however, I consider that it is a very good option for small and medium-sized companies that are looking for a way to have more exact administrative control over the working hours of all their employees. It is a software that works in the cloud, so all the work information that is collected will remain safe without any risk of loss.
Read full review Pros It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible. It helps us quickly and securely issue payment to employees who terminate. We efficiently get our garnishments processed to remain compliant. Read full review 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service. Direct deposit/debit from your already connected account to the employee. Reporting and management features are simple yet inclusive. Low cost compared to alternative solutions. Read full review Cons ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times. It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places. While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward. Read full review It's a bit pricey for larger companies at $5 per person paid per month. Has a bit of a learning curve that seems steeper than necessary reports can be confusing at first Read full review Likelihood to Renew There is no other option on the table for us at the moment to go with a different vendor. We also have had very little issues processing with ADP that would make us want to look for a new vendor.
Read full review Usability For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.
Read full review It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
Read full review Reliability and Availability We have never experienced unavailability with ADP. They communicate promptly when there is a holiday or if the system is down for maintenance. The maintenance schedule is during times when it is least used
Read full review Performance If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
Read full review Support Rating As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.
Read full review I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
Read full review In-Person Training I haven't participated in in-person training yet.
Read full review Online Training They have annual training for Smart Compliance, which is very helpful. We learn the most up to laws for various subject matters, like garnishments, payroll law, child support, state unemployment laws by states. We also earn credit toward certifications. The training is user friendly, and highly recommended. It can be done live or listened to at your own convenience.
Read full review Implementation Rating Currently all electronic copies of our returns have to be downloaded one at a time. There should be a way to download all returns for a quarter in a zip file or single download.
Read full review Alternatives Considered ADP SmartCompliance was easily integrated with WFN and all of our employee data was in one place. We saw this as an advantage instead of having to log into multiple platforms, everything was quickly accessible to respond to a VOE or claim.
Read full review I liked patriot, but I found it to be more confusing than Square and took me too much time to setup. I setup Square Payroll in about an hour. I would also say the Square interface made more sense to me. I also like how Square offers more things like benefits, etc. that can be added on.
Read full review Scalability ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.
Read full review Return on Investment The customer service phone service for the ADP Wisely service is very bad. No understanding or a language barrier is a very difficult service to deal with. Also working with them to correct a situation was impossible. It is basically non existent. Read full review Square Payroll has dramatically reduced the time it takes to process payroll. We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet. Read full review ScreenShots ADP SmartCompliance Screenshots