What users are saying about

ADP SmartCompliance

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Top Rated
85 Ratings

SurePayroll

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18 Ratings

ADP SmartCompliance

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Top Rated
85 Ratings
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Score 7.3 out of 101

SurePayroll

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18 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

ADP SmartCompliance

I believe ADP SmartCompliance is well suited for any organization that has implemented an HRIS system, such as Workday, but do not want to fully be responsible for the tax filings. I also feel it is very well suited to organizations such as ours that have employees in almost all 50 states. This helps to keep our payroll department staff at a minimum knowing we can rely on the cooperation between the Workday and the ADP SmartCompliance system. I think the only way I would not think SmartCompliance would be helpful would be with a very small company that would prefer to fully outsource their payroll process.
Gina Dye profile photo

SurePayroll

SurePayroll is best suited for small businesses with a small number of employees, that are in a well-populated state that SurePayroll has experience working in. In smaller states, such as Rhode Island, my experience with SurePayroll was that that they were not communicative and did not work well with the state's Department of Taxation. After repeated errors, I had to travel to the RI Department of Taxation myself and write out checks to correct errors that SurePayroll had made, and switched to Paychex (their slightly more expensive parent company).
Staff Sheehan profile photo

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
9.0
SurePayroll
9.1
Pay calculation
ADP SmartCompliance
9.1
SurePayroll
9.5
Support for external payroll vendors
ADP SmartCompliance
9.1
SurePayroll
Benefit plan administration
ADP SmartCompliance
9.1
SurePayroll
Direct deposit files
ADP SmartCompliance
9.1
SurePayroll
9.5
Salary revision and increment management
ADP SmartCompliance
9.1
SurePayroll
9.5
Reimbursement management
ADP SmartCompliance
8.6
SurePayroll
8.0

Pros

  • SmartCompliance captures all the payroll data in one location and makes it easy to access.
  • SmartCompliance allows us to run reports when we need them. We can upload our periodic, quarterly and annual data and quickly extract reports to review for accuracy before the filing deadlines, which allows us to correct any issues without tax penalties, etc.
  • SmartCompliance makes it so easy to generate tax amendments when needed. The system stores all the employee data and has a process that is very easy to update wages and/or taxes as needed for correction. The system quickly generates the amendment files and provides reports to review for processing with tax agencies. It used to take months to get an amendment processed with our previous partners.
  • We can update tax rate changes, such as SUI rates, ourselves, as we received them without having to use a ticketing system that require monitoring for processing. We can quickly and easily update tax agency notices, which allows for very quick response time by ADP to any issues.
Gina Dye profile photo
  • Easy to use interface.
  • Low cost for companies on a budget.
  • Helpful customer service.
Staff Sheehan profile photo

Cons

  • Some of the SmartCompliance modules (i.e. Aline) are fairly new, thus can be a little buggy in the initial usage. Items like historical data from the prior PAT system are slow to move over, meaning multiple log ins are still needed to access history
  • Customer Service support is great, but sometimes it can be difficult to get Technical Support involved to assist with things like troubleshooting data integration issues or site specifications to build/improve data flow.
Melissa Carter profile photo
  • When logging in, I am often sent a code to my phone that I have to input into the website. I find this time consuming and annoying.
Kimberlee Micolo profile photo

Likelihood to Renew

ADP SmartCompliance9.1
Based on 2 answers
I use ADP more often than anyone in our company, and it has saved a great deal of time, money, and effort in payroll tax.
Mitch Norby profile photo
SurePayroll9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber profile photo

Usability

ADP SmartCompliance7.9
Based on 3 answers
very good but not perfect
Mitch Norby profile photo
No score
No answers yet
No answers on this topic

Support

ADP SmartCompliance7.3
Based on 3 answers
Overall most issues are handled quickly and accurately - there is some sloppiness with the Tax notice department in labeling and handling some cases
Mitch Norby profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP SmartCompliance6.4
Based on 2 answers
almost everything went smoothly, but I needed to check everything, and make some corrections later
Mitch Norby profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP is a leader in the industry for a reason
Michelle Gagnon profile photo
SurePayroll is lower cost than Paychex, but I would recommend using Paychex despite their higher cost because they are more closely in communication with the tax divisions that are administering payroll taxes, and are less likely to make an error in my experience so far.
Staff Sheehan profile photo

Return on Investment

  • SmartCompliance was fairly easy to get used to plus it also has links where I can access The Bridge.
  • It allows for some questions to be answered without contacting my ADP representative.
  • I wish there was a better amendment input process that could avoid a lot of manual intervention.
Lynwood Waller profile photo
  • I have worked with other payroll systems and this seems to be the most efficient, stress free way to handle this possibly tedious job.
  • It saves time because it is simple.
Marcie Kleiman profile photo

Screenshots

ADP SmartCompliance
SurePayroll

Pricing Details

ADP SmartCompliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Pricing varies based upon modules deployed and features enabled.

SurePayroll

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details