What users are saying about

ADP SmartCompliance

Top Rated
80 Ratings

TriNet

Top Rated
497 Ratings

ADP SmartCompliance

Top Rated
80 Ratings
Score 7.3 out of 101

TriNet

Top Rated
497 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

ADP SmartCompliance

I LOVE ADP; ALL COMPANIES HAVE ROOM FOR IMPROVEMENTS
Vanessa Anderson profile photo

TriNet

Overall TriNet provides a good solution, but is expensive. Their technology could improve as well. They released a new HRPassport site, and it was obvious they didn't test it well as there were several obvious defects. Certain features don't work as well as the old site
Jeff Borgerding profile photo

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
9.0
TriNet
8.7
Pay calculation
ADP SmartCompliance
9.1
TriNet
9.1
Benefit plan administration
ADP SmartCompliance
9.1
TriNet
9.0
Direct deposit files
ADP SmartCompliance
9.1
TriNet
9.3
Salary revision and increment management
ADP SmartCompliance
9.1
TriNet
8.4
Reimbursement management
ADP SmartCompliance
8.6
TriNet
8.1
Support for external payroll vendors
ADP SmartCompliance
TriNet
8.0

Human Resource Management

ADP SmartCompliance
TriNet
7.4
Employee demographic data
ADP SmartCompliance
TriNet
7.4
Employment history
ADP SmartCompliance
TriNet
7.1
Job profiles and administration
ADP SmartCompliance
TriNet
6.3
Workflow for transfers, promotions, pay raises, etc.
ADP SmartCompliance
TriNet
7.3
Organizational charting
ADP SmartCompliance
TriNet
6.9
Organization and location management
ADP SmartCompliance
TriNet
7.9
Compliance data (COBRA, OSHA, etc.)
ADP SmartCompliance
TriNet
8.7

Leave and Attendance Management

ADP SmartCompliance
TriNet
8.7
Approval workflow
ADP SmartCompliance
TriNet
8.7
Balance details
ADP SmartCompliance
TriNet
8.7
Annual carry-forward and encashment
ADP SmartCompliance
TriNet
8.6

Employee Self Service

ADP SmartCompliance
TriNet
8.4
View and generate pay and benefit information
ADP SmartCompliance
TriNet
9.2
Update personal information
ADP SmartCompliance
TriNet
9.0
View company policy documentation
ADP SmartCompliance
TriNet
7.8
Employee recognition
ADP SmartCompliance
TriNet
7.5
View job history
ADP SmartCompliance
TriNet
8.3

Asset Management

ADP SmartCompliance
TriNet
1.0
Tracking of all physical assets
ADP SmartCompliance
TriNet
1.0

HR Reporting

ADP SmartCompliance
TriNet
6.6
Report builder
ADP SmartCompliance
TriNet
6.3
Pre-built reports
ADP SmartCompliance
TriNet
6.6
Ability to combine HR data with external data
ADP SmartCompliance
TriNet
7.0

Onboarding

ADP SmartCompliance
TriNet
7.8
New hire portal
ADP SmartCompliance
TriNet
8.9
Manager tracking tools
ADP SmartCompliance
TriNet
6.7

Performance and Goals

ADP SmartCompliance
TriNet
6.9
Corporate goal setting
ADP SmartCompliance
TriNet
7.2
Individual goal setting
ADP SmartCompliance
TriNet
6.7
Line-of sight-visibility
ADP SmartCompliance
TriNet
6.8
Performance tracking
ADP SmartCompliance
TriNet
6.8

Performance Management

ADP SmartCompliance
TriNet
7.1
Performance plans
ADP SmartCompliance
TriNet
7.2
Performance improvement plans
ADP SmartCompliance
TriNet
7.2
Review status tracking
ADP SmartCompliance
TriNet
7.0
Review reminders
ADP SmartCompliance
TriNet
7.0
Multiple review frequency
ADP SmartCompliance
TriNet
7.2

Succession Planning

ADP SmartCompliance
TriNet
7.7
Candidate ranking
ADP SmartCompliance
TriNet
8.2
Candidate search
ADP SmartCompliance
TriNet
7.5
Candidate development
ADP SmartCompliance
TriNet
7.4

Recruiting / ATS

ADP SmartCompliance
TriNet
7.2
Job Requisition Management
ADP SmartCompliance
TriNet
7.2
Company Website Posting
ADP SmartCompliance
TriNet
5.5
Publish to Social Media
ADP SmartCompliance
TriNet
6.9
Job Search Site Posting
ADP SmartCompliance
TriNet
7.0
Duplicate Candidate Prevention
ADP SmartCompliance
TriNet
9.1
Applicant Tracking
ADP SmartCompliance
TriNet
7.1
Notifications and Alerts
ADP SmartCompliance
TriNet
7.4

Pros

  • SmartCompliance is exceptionally user friendly, it does not require a lot of technical skill or training to navigate and leverage the site.
  • ADP's client support staff is some of the best I've worked with over my career. They are generally very responsive and quick to identify and resolve client issues and concerns.
  • They have moved to a point where the majority of the client services offered are all on one unified site - rather than having to navigate to multiple sites to perform multiple functions
Melissa Carter profile photo
  • Employment data collection. HR Compliance.
  • Variety of healthcare insurance options.
Jeff Borgerding profile photo

Cons

  • Better confirmation of each deposit with individual agencies.
Paul Barnes, CPP profile photo
  • Following their own processes to ensure tasks are completed accurately. Too often the processing staff is not detailed oriented and make constant mistakes as they don't follow instructions.
  • Lower their fees.
  • Build your own time card feature versus outsourcing that tool to another vendor.
Jeff Borgerding profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
TriNet8.5
Based on 12 answers
The service representative always returns my emails and phone calls immediately when I have questions.
Karen Cabral profile photo

Usability

ADP SmartCompliance6.4
Based on 1 answer
Its easy to use just need additional changes to make some functions easier to find on the interface
Ramona Fenner profile photo
TriNet8.0
Based on 203 answers
Every company is different and it appears HRPassport has minimum custom functionality. Our paid time off balances are always wrong on your site as our year end of Dec 31, 2018 does not match our payroll periods. So any paid time off that someone uses the last week of the year is from that current year allotment, but it pulls for the following year, which makes both years wrong. They should also have their own time card feature versus using a third party, StatusTime. Also, we would like to have a feature where each department's employees can view each other's time off requests on a calendar, so they know if the days are available before they request time off or can see first hand if the maximum of employees have already requested time off. Otherwise, the product is good. The app is a nice additional.
Jeff Borgerding profile photo

Support

ADP SmartCompliance4.5
Based on 1 answer
The account managers have too many clients to give great customer service all the time. I had to complain to get better customer service
Ramona Fenner profile photo
TriNet8.5
Based on 290 answers
Our Senior Client Success Partner, Lori Prince, is great. Others in higher positions have changed several times over the years. Some I wonder how they obtained their job as they didn't seem to have the knowledge necessary for their role nor had good customer service. Our current team of Jason Herrington and Jennifer Byrne have stepped it up since we called a meeting with them earlier this year for lack of response and to review many issues.
Jeff Borgerding profile photo

Implementation

No score
No answers yet
No answers on this topic
TriNet8.7
Based on 7 answers
Trinet was easy as I recall. The President and I were able to set everything up and get started right away.
Karen Cabral profile photo

Alternatives Considered

More functionality and very easy display
Ramona Fenner profile photo
TriNet does much more than Paychex.
Walter Tendler profile photo

Return on Investment

  • Reduced the amount of time waiting to hear back from agencies.
  • Confidently compliant
  • Great communication tool
No photo available
  • Takes the place of a part time HR person.
  • Much more efficient to hire and terminate employees and to maintain HR compliance which is especially important in California.
  • We do not use it for recruiting but maybe we should look into that feature.
Walter Tendler profile photo

Pricing Details

ADP SmartCompliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Pricing varies based upon modules deployed and features enabled.

ADP SmartCompliance More Information

TriNet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TriNet More Information