ADP TotalSource vs. Advanced Cloud HR

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

Advanced Cloud HR helps to solve problems with diversified magnitude and changing needs of an organization, the ones which are faced by the HR department obviously. This tool is a simple solution to most of the challenging HR tasks like leave application, Training tracking, Career progression, and many others. This makes it enough solution to cater to all the existing and futuristic HR problems.

Incentivized

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• Robust employee problems addressal.
• Self accessible admin tasks.
• Employee reporting is very easy.

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• User interface and navigation.
• Ready training material not available easily.
• Could add employee feedback functionality.

Incentivized

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

This is a cloud-native application and it's very easy to implement and deploy across multiple platforms. This makes it a go-to tool for many organizations. However, the above-mentioned tools are no way less. They are the market leaders in the HRM department and are already established, players. But considering the price tag, they carry on license Advance Cloud HR is absolutely a no-brainer choice for organizations looking to get value for money.

Incentivized

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• Excellent purchase considering the problems that the tool can address.
• One stop solution to all the major HR activities.
• It has the capability to enhance and adapt to changing Employee related data challenges.

Incentivized