What users are saying about
19 Ratings
43 Ratings
19 Ratings
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Score 6 out of 101
43 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
No photo available

APS

I think that APS Online is scalable to any organization. It's a wonderful product and I have had so many managers that work with me that feel the same way. We haven't been with them quite a year yet but since we've started it has made a world of difference for us. Things to ask about- 1- Do they specialize in or can they accommodate states that you are working in and their various rules?2- What type of customer service? Do they have a call center or do they have a designated person like APS?3- How long do your reports stay in the system? (ADP "archived" theirs after a year so we couldn't reach them)
Lindsey Rosin profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
APS
7.0
Employee demographic data
ADP TotalSource
7.6
APS
9.4
Employment history
ADP TotalSource
8.4
APS
7.0
Job profiles and administration
ADP TotalSource
7.7
APS
8.3
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.5
APS
4.1
Organizational charting
ADP TotalSource
8.6
APS
7.9
Organization and location management
ADP TotalSource
7.4
APS
6.0
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
APS
6.0

Payroll Management

ADP TotalSource
7.6
APS
7.3
Pay calculation
ADP TotalSource
7.6
APS
7.0
Support for external payroll vendors
ADP TotalSource
9.7
APS
5.7
Benefit plan administration
ADP TotalSource
7.7
APS
7.0
Direct deposit files
ADP TotalSource
7.9
APS
8.0
Salary revision and increment management
ADP TotalSource
9.3
APS
7.0
Reimbursement management
ADP TotalSource
3.5
APS
9.0

Leave and Attendance Management

ADP TotalSource
6.6
APS
6.7
Approval workflow
ADP TotalSource
6.4
APS
8.0
Balance details
ADP TotalSource
6.6
APS
6.0
Annual carry-forward and encashment
ADP TotalSource
6.8
APS
6.0

Employee Self Service

ADP TotalSource
7.9
APS
7.2
View and generate pay and benefit information
ADP TotalSource
8.2
APS
8.0
Update personal information
ADP TotalSource
8.2
APS
9.0
View company policy documentation
ADP TotalSource
7.5
APS
7.0
Employee recognition
ADP TotalSource
8.0
APS
7.0
View job history
ADP TotalSource
7.8
APS
5.1

Asset Management

ADP TotalSource
8.1
APS
7.0
Tracking of all physical assets
ADP TotalSource
8.1
APS
7.0

HR Reporting

ADP TotalSource
5.7
APS
7.2
Report builder
ADP TotalSource
6.3
APS
7.0
Pre-built reports
ADP TotalSource
5.4
APS
7.0
Ability to combine HR data with external data
ADP TotalSource
5.3
APS
7.4

Onboarding

ADP TotalSource
6.5
APS
7.5
New hire portal
ADP TotalSource
6.5
APS
8.0
Manager tracking tools
ADP TotalSource
6.4
APS
7.0

Performance and Goals

ADP TotalSource
7.0
APS
7.8
Corporate goal setting
ADP TotalSource
6.0
APS
8.1
Individual goal setting
ADP TotalSource
8.0
APS
8.2
Line-of sight-visibility
ADP TotalSource
6.0
APS
8.2
Performance tracking
ADP TotalSource
8.0
APS
6.9

Performance Management

ADP TotalSource
7.9
APS
8.0
Performance plans
ADP TotalSource
6.0
APS
7.9
Performance improvement plans
ADP TotalSource
9.0
APS
7.0
Review status tracking
ADP TotalSource
8.2
APS
8.4
Review reminders
ADP TotalSource
8.6
APS
8.3
Multiple review frequency
ADP TotalSource
8.0
APS
8.5

Succession Planning

ADP TotalSource
7.0
APS
5.0
Create succession plans/pools
ADP TotalSource
7.0
APS
5.0
Candidate ranking
ADP TotalSource
7.0
APS
5.0
Candidate search
ADP TotalSource
8.0
APS
Candidate development
ADP TotalSource
6.0
APS

Recruiting / ATS

ADP TotalSource
7.4
APS
8.8
Job Requisition Management
ADP TotalSource
6.0
APS
9.2
Company Website Posting
ADP TotalSource
8.0
APS
9.2
Publish to Social Media
ADP TotalSource
7.0
APS
9.2
Job Search Site Posting
ADP TotalSource
9.0
APS
8.8
Duplicate Candidate Prevention
ADP TotalSource
6.0
APS
7.6
Applicant Tracking
ADP TotalSource
7.0
APS
8.4
Notifications and Alerts
ADP TotalSource
9.0
APS
9.2

Pros

ADP TotalSource

  • Their payroll software offers the expected levels of security/controls regarding timecard approvals.
  • Personally, I have found their "canned" reporting software pretty easy to use.
  • As far as account representatives, William (Bill) Eddy has been a pleasure to work with. The majority of the other individuals assigned to our account have left a poor taste in my mouth. Terrence Jeffrey Malari was a great deal of help in working through some personal questions I had. Actually, the representatives assigned to individual needs seem to be pretty helpful, the account team could use some additional training.
  • ADP built a custom report that is capable of uploading directly into our general ledger.
No photo available

APS

  • Their customer service is fabulous. They are always very friendly and quick to answer questions.
  • Their website is easy to navigate. There are also customizable screens for faster navigation to items used more often.
  • Very easy to edit and add information about employees.
Sandy Wright profile photo

Cons

ADP TotalSource

  • They failed to file wages with the state for over 1 and 1/2 years
  • They classified 401k contributions as after tax and then had to amend form W-2 on multiple employees
  • They represented that short-term disability insurance was available during the proposal process, and after signing, side that it was in fact, not available, or a true bait and switch.
  • Their platform is very outdated and even their consultants cannot maneuver around and create reports.
  • It is very difficult to reach your assigned representative.
  • The executive of their customer service provides all kinds of promises but does not execute on promises
  • Choosing ADP was one of my biggest regrets and I would like to prevent this same experience from happening to any other small business.
Connie Bechtolt, CPA, MBA profile photo

APS

  • Their tax department is the weakest department. They are quick to respond but are not always right.
  • The benefit administration still needs works. It will not accommodate all of our benefits right now or special enrollments.
  • Some of the reporting can be inaccurate.
Lynn Hooper, PHR profile photo

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.7
Based on 6 answers
We just moved to APS Online and are happy so far.
Karla Hebert profile photo

Usability

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.5
Based on 4 answers
It is very easy to use and you don't have to drill down through too many screens to get to what you need.
Karla Hebert profile photo

Reliability and Availability

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.0
Based on 1 answer
I haven't had any outages
No photo available

Performance

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.0
Based on 1 answer
No photo available

Support

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.9
Based on 3 answers
I have a dedicated account account representative and she has been very responsive and supportive
Karla Hebert profile photo

In-Person Training

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available

Online Training

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.0
Based on 1 answer
We had great webinars.
No photo available

Implementation

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available

Alternatives Considered

ADP TotalSource

I chose ADP incorrectly concluding that since they are a big player in the PEO market, they must have processes and controls in place, as well as a robust reporting platform. What I experienced with ADP is anything but what they represented and what I believed I was contracting for. Unless you want to irreparably harm your business, choose another PEO rather than ADP. Choose any other than ADP.
Connie Bechtolt, CPA, MBA profile photo

APS

We were previously with ADP and while the functionality improved when we moved to the Workforce Now version, we still wanted an improved and more economical solution for integrating payroll and HR with benefits management. APS Online offers that.
Karla Hebert profile photo

Scalability

ADP TotalSource

No score
No answers yet
No answers on this topic

APS

APS 9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available

Return on Investment

ADP TotalSource

  • ADP Total Source offers TERRIBLE REPORTING
  • ADP Total Source represents that they offer state of the art reporting. Please don't believe their claims. If you do, buyer beware.
  • ADP Total Source contracts to offer certain services and then does not fulfill promises. Since they are such a large company, they dare you to file a lawsuit against them. Since they are so big, you have very little recourse. Your business will suffer from using ADP as a co-employment partners.
  • ADP failed to complete required state reporting and they offered no explanation, just an amended filing.
Connie Bechtolt, CPA, MBA profile photo

APS

  • Cost wise, APS is a great price. It has been very helpful in our Cost Center Development plan.
  • The cost has stayed the same over the past few years. Each year we add a new product.
Janet Fowler profile photo

Screenshots

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

APS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.

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