What users are saying about

ADP TotalSource

15 Ratings

APS

43 Ratings

ADP TotalSource

15 Ratings
Score 6.9 out of 101

APS

43 Ratings
Score 6.5 out of 101

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Likelihood to Recommend

ADP TotalSource

ADP Totalsource is well suited for any size company. It is a functional warehouse of information and is especially handy for an HR department and a great investment. It should eliminate employees coming to you all the time with questions about their pay or other financial questions. It is also great if you are someone that switches from one company to another often because it will store all of your information for you. If you do not know about the privacy setting, that could be an issue because then others could view your personal financial information. I would not recommend purchasing if your company is incredibly small depending on how profitable your company and what industry you are in.
No photo available

APS

Our goal was to simplify our payroll process and make it more user friendly. Very happy with final outcome.
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Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.1
APS
8.5
Employee demographic data
ADP TotalSource
7.3
APS
9.4
Employment history
ADP TotalSource
8.3
APS
8.7
Job profiles and administration
ADP TotalSource
7.7
APS
8.3
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
APS
8.2
Organizational charting
ADP TotalSource
8.5
APS
7.9
Organization and location management
ADP TotalSource
7.3
APS
8.4
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.3
APS
8.4

Payroll Management

ADP TotalSource
8.7
APS
8.5
Pay calculation
ADP TotalSource
8.4
APS
9.2
Support for external payroll vendors
ADP TotalSource
9.7
APS
5.7
Benefit plan administration
ADP TotalSource
8.7
APS
8.2
Direct deposit files
ADP TotalSource
9.0
APS
9.9
Salary revision and increment management
ADP TotalSource
9.3
APS
8.9
Reimbursement management
ADP TotalSource
7.0
APS
9.0

Leave and Attendance Management

ADP TotalSource
8.5
APS
8.6
Approval workflow
ADP TotalSource
8.0
APS
9.4
Balance details
ADP TotalSource
8.5
APS
8.2
Annual carry-forward and encashment
ADP TotalSource
9.0
APS
8.3

Employee Self Service

ADP TotalSource
8.3
APS
8.6
View and generate pay and benefit information
ADP TotalSource
8.7
APS
9.4
Update personal information
ADP TotalSource
8.7
APS
9.4
View company policy documentation
ADP TotalSource
8.0
APS
8.1
Employee recognition
ADP TotalSource
8.0
APS
7.6
View job history
ADP TotalSource
8.4
APS
8.6

Asset Management

ADP TotalSource
8.0
APS
8.0
Tracking of all physical assets
ADP TotalSource
8.0
APS
8.0

HR Reporting

ADP TotalSource
8.0
APS
8.4
Report builder
ADP TotalSource
8.0
APS
9.2
Pre-built reports
ADP TotalSource
8.0
APS
8.5
Ability to combine HR data with external data
ADP TotalSource
8.0
APS
7.4

Onboarding

ADP TotalSource
8.8
APS
9.0
New hire portal
ADP TotalSource
8.5
APS
9.3
Manager tracking tools
ADP TotalSource
9.0
APS
8.7

Performance and Goals

ADP TotalSource
7.0
APS
7.8
Corporate goal setting
ADP TotalSource
6.0
APS
8.1
Individual goal setting
ADP TotalSource
8.0
APS
8.2
Line-of sight-visibility
ADP TotalSource
6.0
APS
8.2
Performance tracking
ADP TotalSource
8.0
APS
6.9

Performance Management

ADP TotalSource
7.6
APS
8.0
Performance plans
ADP TotalSource
6.0
APS
7.9
Performance improvement plans
ADP TotalSource
9.0
APS
7.0
Review status tracking
ADP TotalSource
7.0
APS
8.4
Review reminders
ADP TotalSource
8.0
APS
8.3
Multiple review frequency
ADP TotalSource
8.0
APS
8.5

Succession Planning

ADP TotalSource
7.0
APS
5.0
Create succession plans/pools
ADP TotalSource
7.0
APS
5.0
Candidate ranking
ADP TotalSource
7.0
APS
5.0
Candidate search
ADP TotalSource
8.0
APS
Candidate development
ADP TotalSource
6.0
APS

Recruiting / ATS

ADP TotalSource
7.4
APS
8.8
Job Requisition Management
ADP TotalSource
6.0
APS
9.2
Company Website Posting
ADP TotalSource
8.0
APS
9.2
Publish to Social Media
ADP TotalSource
7.0
APS
9.2
Job Search Site Posting
ADP TotalSource
9.0
APS
8.8
Duplicate Candidate Prevention
ADP TotalSource
6.0
APS
7.6
Applicant Tracking
ADP TotalSource
7.0
APS
8.4
Notifications and Alerts
ADP TotalSource
9.0
APS
9.2

Pros

  • It does a great job of keeping track of all your pay at various other jobs that also use ADP TotalSource. You can easily log in and verify any information that you might need to check on.
  • The privacy feature is really great so that only you can see documents with financial information on them.
  • The app is also really handy and easily accessible. You can pull up anything in a pinch if you don't have access to your work computer at the same time that you need to look up something.
No photo available
  • CUSTOMER SERVICE. They are so helpful and you get a really quick response. You don't ever sit on hold for hours on end and you get the RIGHT answer or resolution to your problem. We previously had ADP which was a nightmare so APS Online customer service has made our bi-weekly payroll runs a breeze.
  • Customizable - we were able to make any adjustments as needed to our different departments, types of rates, types of vacation accruals etc. With the great customer service we can explain exactly what needs to change and they take care of it right away.
  • Transition from your old provider - APS Online worked with us and pulled in all of our old information. It made our workload a lot easier. They even helped pull reports for us to use from our old system which has helped us complete various workers comp audits.
  • Reporting - through APS Online you can create SO many custom reports. Its easy to use and very intuitive.
Lindsey Rosin profile photo

Cons

  • I wish that there was a feature that would allow you to do some financial planning with your money.
  • If you can't remember your password or username, it is really hard to retrieve and they always take a long time to get back to you.
  • One other con is that it is not always the easiest to navigate and sometimes you don't realize that you have gone to a different screen and then it gets you out of everything and you have to do the log in process all over. This would be more of an issue if you were using a computer instead of the mobile app.
No photo available
  • A lot of items are manually entered especially in the time and attendance system. If the payroll system could automatically pull from time and attendance that would be great.
  • It would help if the Tab or Enter key would take you to the next entry where you could begin typing without having to backspace the keys to the beginning of the box.
Chanell Clayton profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
APS9.7
Based on 6 answers
We just moved to APS Online and are happy so far.
Karla Hebert profile photo

Usability

No score
No answers yet
No answers on this topic
APS9.5
Based on 4 answers
It is very easy to use and you don't have to drill down through too many screens to get to what you need.
Karla Hebert profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
I haven't had any outages
No photo available

Performance

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
No photo available

Support

No score
No answers yet
No answers on this topic
APS9.9
Based on 3 answers
I have a dedicated account account representative and she has been very responsive and supportive
Karla Hebert profile photo

In-Person Training

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available

Online Training

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
We had great webinars.
No photo available

Implementation

No score
No answers yet
No answers on this topic
APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available

Alternatives Considered

We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it was more popular among employees to use when we asked them to compare more options. However, ADP is much better at tracking pay and because it carries information over from previous jobs, employees really like this as well!
No photo available
We had used ADP for years and had always struggled with their customer service. With over 20 locations (20+ W2s, quarterly filings, etc) we had a lot of questions. We would have to call and sit on hold for long periods of time to talk to someone who couldn't always answer our questions. Then we would get different answers from different people or have to re-explain our issue. It was a major time suck for my employees and they dreaded having to call all of the time. For us - the final straws for us to switch providers were: +Numerous year end filings with incorrect names and addresses (they couldn't keep our 20+ locations separate even though our paperwork was completed correctly)+Incorrect SUI rates for several locations that resulted in tens of thousands of dollars in overpayments which was a lot of money for small hotels. We had sent in numerous requests for them to fix this but it never happened+Lack of care - even though we were having all of these issues, nobody would work with us to get them all resolved and make sure to remedy the situation. We had to seek out a manager to get them resolved but even after this, we still had more issues.Overall - DON'T stick with ADP or even think about switching to them. They might be able to slash prices but their poor customer service and lack of care will cost you in the end. It's not worth it. APS does everything ADP had the capability of but we don't have the errors or headaches we did before. I am really looking forward to this year end!
Lindsey Rosin profile photo

Scalability

No score
No answers yet
No answers on this topic
APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available

Return on Investment

  • It has helped us to keep track of various financial information for employees and this has helped our HR department.
  • We were trying to find a system that was more user-friendly and many people are able to use this pretty easily.
  • We found more cost effective methods to do absence management and goal setting because this system was too expensive and cumbersome for us.
No photo available
  • APs has cut our costs by 75% for payroll processing
John Bellini III profile photo

Screenshots

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.