ADP TotalSource vs. CharlieHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 6.1 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
CharlieHR
Score 9.1 out of 10
N/A
Charlie, or CharlieHR from the company in London, offers a cloud-based software product designed to enable small companies to automate many of the administrative headaches that they experience as they scale. Charlie also includes onboarding and offboarding features, and its higher tier plan includes HR Advice from a personal advisor from Charlie to handle dismissals, grievances, or redundancies, or other difficult HR challenges.
$6
per month
Pricing
ADP TotalSourceCharlieHR
Editions & Modules
No answers on this topic
CharlieHR
£4
per employee, per month
CharlieHR + HR Advice
From £179 (+ £4)
per month (per employee)
Offerings
Pricing Offerings
ADP TotalSourceCharlieHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP TotalSourceCharlieHR
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
ADP TotalSourceCharlieHR
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP TotalSource
-
Ratings
CharlieHR
7.3
1 Ratings
8% below category average
Employee demographic data00 Ratings8.01 Ratings
Organizational charting00 Ratings7.01 Ratings
Organization and location management00 Ratings7.01 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP TotalSource
-
Ratings
CharlieHR
6.0
1 Ratings
29% below category average
Support for external payroll vendors00 Ratings4.01 Ratings
Direct deposit files00 Ratings7.01 Ratings
Reimbursement management00 Ratings7.01 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP TotalSource
-
Ratings
CharlieHR
7.7
1 Ratings
5% below category average
Approval workflow00 Ratings8.01 Ratings
Balance details00 Ratings8.01 Ratings
Annual carry-forward and encashment00 Ratings7.01 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP TotalSource
-
Ratings
CharlieHR
7.5
1 Ratings
8% below category average
Update personal information00 Ratings9.01 Ratings
View company policy documentation00 Ratings6.01 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP TotalSource
-
Ratings
CharlieHR
7.5
1 Ratings
7% below category average
New hire portal00 Ratings7.01 Ratings
Manager tracking tools00 Ratings8.01 Ratings
Best Alternatives
ADP TotalSourceCharlieHR
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Justworks
Justworks
Score 7.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourceCharlieHR
Likelihood to Recommend
1.0
(16 ratings)
7.0
(1 ratings)
Support Rating
3.3
(3 ratings)
-
(0 ratings)
User Testimonials
ADP TotalSourceCharlieHR
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Read full review
CharlieHR
As a part-time employee, it would be better if I was able to book leave on an hourly basis. Also, to be able to set up two leave types, paid and unpaid, and accrue lieu time.
Read full review
Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
Read full review
CharlieHR
  • Ensures personal requests are not lost in email
  • Makes managing leave days easier
  • Provides a standard UI for all
Read full review
Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Read full review
CharlieHR
  • Better ability to manage leave for part time / pro rata employees
  • Links to other HR apps such as free agent
  • Management of unpaid leave allowance as well as paid.
Read full review
Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Read full review
CharlieHR
No answers on this topic
Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
Read full review
CharlieHR
Both the above work in different ways and provide different services to CharlieHR, although if we could use a single app for all, that would be better.
Read full review
Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
Read full review
CharlieHR
  • Easier to track leave taken and left
  • Still need greater flexibility for leave types
  • Need to be able to book leave by the hour
Read full review
ScreenShots