ADP TotalSource vs. DATIS, Part of the ContinuumCloud

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

Our agency has a number of federal and private grants tied to personnel costs and allocations. DATIS e3 is extraordinary at allowing the end user to slice information as needed for complex reporting.

Incentivized

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• Position management
• Payroll solutions
• Open Enrollment/benefits management

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• Supervision documentation is difficult to use if the supervisor doesn’t adhere to the rigid schedule
• Applicant site doesn’t automatically integrate with outside recruitment tools, so tracking of recruitment data is complicated.
• DATIS has struggled with customer service support unless you have a dedicated contact

Incentivized

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

DATIS e3 is a different kind of system that may not be the solution for someone who is looking for an “off the shelf” solution. It is flexible and customizable to meet the specific needs of your organization. It is robust and thorough. They could benefit from spending money on a mobile solution.

Incentivized

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• DATIS has allowed us to spend less time on payroll processing and accounting of payroll
• Better grant management allowing us to minimize the risk of unclaimed revenue

Incentivized