ADP TotalSource vs. Frontline HCM (Aesop Online)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 6.1 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
Frontline HCM (Aesop Online)
Score 7.9 out of 10
N/A
N/AN/A
Pricing
ADP TotalSourceFrontline HCM (Aesop Online)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP TotalSourceFrontline HCM (Aesop Online)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP TotalSourceFrontline HCM (Aesop Online)
Top Pros
Top Cons
Features
ADP TotalSourceFrontline HCM (Aesop Online)
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP TotalSource
-
Ratings
Frontline HCM (Aesop Online)
7.0
5 Ratings
12% below category average
Employee demographic data00 Ratings6.02 Ratings
Employment history00 Ratings5.01 Ratings
Job profiles and administration00 Ratings6.53 Ratings
Organization and location management00 Ratings8.52 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings9.01 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP TotalSource
-
Ratings
Frontline HCM (Aesop Online)
9.5
5 Ratings
16% above category average
Approval workflow00 Ratings8.95 Ratings
Balance details00 Ratings10.05 Ratings
Annual carry-forward and encashment00 Ratings9.73 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP TotalSource
-
Ratings
Frontline HCM (Aesop Online)
6.9
3 Ratings
16% below category average
Update personal information00 Ratings7.01 Ratings
View company policy documentation00 Ratings6.12 Ratings
View job history00 Ratings7.52 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP TotalSource
-
Ratings
Frontline HCM (Aesop Online)
8.0
4 Ratings
5% above category average
Report builder00 Ratings7.33 Ratings
Pre-built reports00 Ratings8.94 Ratings
Ability to combine HR data with external data00 Ratings7.92 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP TotalSource
-
Ratings
Frontline HCM (Aesop Online)
8.0
1 Ratings
0% below category average
New hire portal00 Ratings7.01 Ratings
Manager tracking tools00 Ratings9.01 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP TotalSource
-
Ratings
Frontline HCM (Aesop Online)
7.0
1 Ratings
13% below category average
Performance plans00 Ratings7.01 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP TotalSource
-
Ratings
Frontline HCM (Aesop Online)
10.0
1 Ratings
23% above category average
Candidate search00 Ratings10.01 Ratings
Best Alternatives
ADP TotalSourceFrontline HCM (Aesop Online)
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Justworks
Justworks
Score 7.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourceFrontline HCM (Aesop Online)
Likelihood to Recommend
1.0
(16 ratings)
8.1
(16 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(3 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
3.3
(3 ratings)
9.0
(5 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ADP TotalSourceFrontline HCM (Aesop Online)
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
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Frontline Education
Frontline is well suited for an organization such as a school district where teachers sometimes need to put in for a substitute at the last minute or especially early in the morning. The system also helps with substitutes in picking up the jobs when a teacher puts in an absence.
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Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
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Frontline Education
  • Easily submission process. Select the day you need to schedule on the listed calendar, mark the type of request, and submit.
  • Works on different digital devices including phones, tablets, and computers.
  • Easily track your balances by looking at your account history.
  • Delete requests you have already submitted.
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Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Read full review
Frontline Education
  • Teachers cannot cancel their own absence. We have to ask the office staff to do so. This is irritating when an absence must be canceled (Due to a canceled professional development, for example).
  • Sometimes absences go unfilled. It would be great if AESOP could have a roster of qualified substitutes to cover absences.
  • You cannot assign your absence to a particular substitute if you know he or she is available and a good fit for your absence.
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Likelihood to Renew
ADP
No answers on this topic
Frontline Education
Long time customer with Frontline Absence Management. Product support has been excellent, integrations easy to work with, & suite of products mesh together well.
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Usability
ADP
No answers on this topic
Frontline Education
While we have had minor issues logging in as our organization has its own login page, the site and its application are very easy to use. So long as members of a group log in through the appropriate page, navigating and using this site is quite easy. With the transition from Aesop to Frontline, the page also seems to have worked through any glitches found with the previous page and its app.
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Reliability and Availability
ADP
No answers on this topic
Frontline Education
There have been several times the system was unavailable. When there has been an issue, Frontline HAS NOT notified us....which has been disappointing.
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Performance
ADP
No answers on this topic
Frontline Education
No issues reported by end users of slow or not loading pages.
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Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
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Frontline Education
Internal support is provided by EDU Staff based out of Grand Rapids. Whenever I have had an issue they are very responsive to my needs. For instance, there may be conflicts in the amount of money that was listed for the contract. There may be questions about the length of an assignment such as 1/2 day, full day, or early dismissal. The school will sometimes enter the wrong information. Very good IT support, but sometimes you are on hold for 5 to 10 minutes because they do not have enough workers in their Call Center
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In-Person Training
ADP
No answers on this topic
Frontline Education
Our Implementer/Trainer was a product line expert. He (Connor) walked us through every step with confidence and explained everything in detail. Frontline provided written documentation, cut-n-paste emails to staff, and a test environment for us to play in. We were able to test unique scenarios without actually sending emails, notifications, alerts to staff. This was very useful.
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Implementation Rating
ADP
No answers on this topic
Frontline Education
Our Frontline implementer was an expert in the field & knew the product in & out. We had very little issues going live.
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Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
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Frontline Education
Frontline seems to be the industry standard for this software in the education industry. I am not familiar with any competitors or what was evaluated prior to implementing Frontline. For it to be the industry standard, I would assume that its cost is fair in relation to competitors and that the onboarding process is simple.
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Scalability
ADP
No answers on this topic
Frontline Education
Our district has approximately 300 substitutes & 1,800 employees. Size has never been an issue with Absence Management. There are other districts much larger using Absence Management with no problems
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Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
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Frontline Education
  • It's given staff direct access to inputting their absences and secure coverage quicker, whereas before they had to make a call to a person. That person had to secure coverage for the entire district at different levels. Sometimes that person was absent or unable to provide coverage.
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