ADP TotalSource vs. GoCo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 6.3 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
GoCo
Score 9.4 out of 10
N/A
GoCo is an HR platform designed for small and mid-sized businesses to simplify HR tasks and enhance productivity. GoCo empowers HR teams to streamline workflows and focus on building happier, more efficient teams.N/A
Pricing
ADP TotalSourceGoCo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP TotalSourceGoCo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsLet us know what apps you need, and we’ll build a custom plan to fit your HR workflow. All plans include Onboarding, Employee Self-Service, and MagicDocs. We’ll customize the rest to fit your needs.
More Pricing Information
Features
ADP TotalSourceGoCo
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
9.3
2 Ratings
16% above category average
Employee demographic data00 Ratings10.02 Ratings
Employment history00 Ratings10.02 Ratings
Job profiles and administration00 Ratings10.02 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.02 Ratings
Organizational charting00 Ratings10.02 Ratings
Organization and location management00 Ratings10.02 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.02 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
9.6
2 Ratings
18% above category average
Pay calculation00 Ratings10.01 Ratings
Benefit plan administration00 Ratings9.01 Ratings
Direct deposit files00 Ratings10.01 Ratings
Salary revision and increment management00 Ratings9.01 Ratings
Reimbursement management00 Ratings10.01 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
8.0
1 Ratings
2% below category average
Approval workflow00 Ratings8.01 Ratings
Balance details00 Ratings8.01 Ratings
Annual carry-forward and encashment00 Ratings8.01 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
10.0
2 Ratings
20% above category average
View and generate pay and benefit information00 Ratings10.02 Ratings
Update personal information00 Ratings10.02 Ratings
View company policy documentation00 Ratings10.02 Ratings
Employee recognition00 Ratings10.02 Ratings
View job history00 Ratings10.02 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
7.0
1 Ratings
11% below category average
Tracking of all physical assets00 Ratings7.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
9.3
2 Ratings
20% above category average
Report builder00 Ratings8.02 Ratings
Pre-built reports00 Ratings10.02 Ratings
Ability to combine HR data with external data00 Ratings10.02 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
10.0
2 Ratings
22% above category average
New hire portal00 Ratings10.02 Ratings
Manager tracking tools00 Ratings10.02 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP TotalSource
-
Ratings
GoCo
10.0
1 Ratings
20% above category average
Corporate goal setting00 Ratings10.01 Ratings
Individual goal setting00 Ratings10.01 Ratings
Best Alternatives
ADP TotalSourceGoCo
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Justworks
Justworks
Score 7.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourceGoCo
Likelihood to Recommend
1.0
(16 ratings)
8.0
(2 ratings)
Support Rating
3.3
(3 ratings)
9.0
(1 ratings)
User Testimonials
ADP TotalSourceGoCo
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Read full review
GoCo.io. Inc.
We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from Zenefits. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.
Read full review
Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
Read full review
GoCo.io. Inc.
  • User interface
  • Implementation
  • Ease of use
Read full review
Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Read full review
GoCo.io. Inc.
  • Handling exceptions for staff PTO requests for employees in their 90 day probationary period
  • Ease of managing different hourly work week exceptions
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Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Read full review
GoCo.io. Inc.
GoCo has done a great job of being responsive to us in working through issues in the system.
Read full review
Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
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GoCo.io. Inc.
GoCo is a little less expensive than other options and works pretty well overall
Read full review
Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
Read full review
GoCo.io. Inc.
  • Simplify payroll
  • Simplify New hire onboarding
  • Difficulty with new laws during covid
Read full review
ScreenShots