ADP TotalSource vs. Inova Payroll

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 6.2 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
Inova Payroll
Score 5.9 out of 10
N/A
Inova is a payroll and HR solutions company serving small and medium-sized employers across the United States. Headquartered in Nashville, TN. Inova Payroll provides a human capital management solution to better attract, hire, pay and engage employees. Features include a single database with one interface and one employee record for visibility into employee data; real-time data for better decision-making; and cloud-based delivery for convenience and scalability.N/A
Pricing
ADP TotalSourceInova Payroll
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP TotalSourceInova Payroll
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP TotalSourceInova Payroll
Top Pros

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Top Cons

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Features
ADP TotalSourceInova Payroll
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP TotalSource
-
Ratings
Inova Payroll
9.0
1 Ratings
9% above category average
Pay calculation00 Ratings9.01 Ratings
Support for external payroll vendors00 Ratings9.01 Ratings
Off-cycle/On-Demand payment00 Ratings9.01 Ratings
Benefit plan administration00 Ratings9.01 Ratings
Direct deposit files00 Ratings9.01 Ratings
Salary revision and increment management00 Ratings9.01 Ratings
Reimbursement management00 Ratings9.01 Ratings
Best Alternatives
ADP TotalSourceInova Payroll
Small Businesses
Justworks
Justworks
Score 7.9 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies
Justworks
Justworks
Score 7.9 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourceInova Payroll
Likelihood to Recommend
1.0
(16 ratings)
9.0
(1 ratings)
Support Rating
3.3
(3 ratings)
-
(0 ratings)
User Testimonials
ADP TotalSourceInova Payroll
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
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Inova Payroll
Unless I'm in an unusual situation with an employee, it only takes a few minutes to complete payroll with Inova.Some features are not yet fully customizable and, as a result, force us to reverse engineer processes in a roundabout way that does not necessarily meet our business needs.
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Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
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Inova Payroll
  • Calculate tax deductions and distribute paychecks for auditing and tax reporting purposes.
  • Applicant Tracking feature that allows you to create and post vacancies on the job page of the website and on various job portals.
  • Design plans for onboarding sessions and communicate with new hires.
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Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
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Inova Payroll
  • I would like the ATS component that monitors candidate hiring to be able to trigger more hiring activities like connecting with our background check provider and scheduling a prospect appointment.
  • The benefit statement could be more advanced.
  • A little more update for the UXI.
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Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
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Inova Payroll
No answers on this topic
Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
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Inova Payroll
Our company implemented the use of Gusto, and although the payroll service is excellent, the main reason we switched to Inova Payroll was the poor customer service that this program offered us in order to solve the "MANY" problems that were shown on the site.
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Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
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Inova Payroll
  • It minimized our cost as we were able to get rid of the paper time tracking system altogether.
  • Recruiting, hiring, and onboarding are streamlined in one place where we can connect you directly to payroll.
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ScreenShots

Inova Payroll Screenshots

Screenshot of Administrator dashboardScreenshot of WorkflowsScreenshot of Payroll register