What users are saying about
19 Ratings
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Score 6 out of 101
36 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

ADP TotalSource

I don't believe ADP is well suited to the PEO market. Small businesses, who typically rely on PEOs, need service. A company like ADP makes profit from high volume. The small business owner is not serviced well by ADP and in fact, is subject to being out of statutory compliance with state reporting requirements. That is not well suited to any business
Connie Bechtolt, CPA, MBA profile photo

SuccessFactors Employee Central

Organizations still running their HR processes on PeopleSoft-like HCM suites will find SuccessFactors EC very attractive proposition to move to. However, if you organization business process are highly customized, proceed with caution. If you are coming from SAP on-premises product, it is highly recommended to discover what you may not be able to do with SuccessFactors EC.
No photo available

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.2
SuccessFactors Employee Central
6.8
Employee demographic data
ADP TotalSource
7.6
SuccessFactors Employee Central
7.5
Employment history
ADP TotalSource
8.4
SuccessFactors Employee Central
6.5
Job profiles and administration
ADP TotalSource
7.7
SuccessFactors Employee Central
8.0
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.5
SuccessFactors Employee Central
7.0
Organizational charting
ADP TotalSource
8.6
SuccessFactors Employee Central
8.3
Organization and location management
ADP TotalSource
7.4
SuccessFactors Employee Central
6.4
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.4
SuccessFactors Employee Central
3.9

Payroll Management

ADP TotalSource
7.6
SuccessFactors Employee Central
8.8
Pay calculation
ADP TotalSource
7.6
SuccessFactors Employee Central
6.0
Support for external payroll vendors
ADP TotalSource
9.7
SuccessFactors Employee Central
10.0
Benefit plan administration
ADP TotalSource
7.7
SuccessFactors Employee Central
10.0
Direct deposit files
ADP TotalSource
7.9
SuccessFactors Employee Central
10.0
Salary revision and increment management
ADP TotalSource
9.3
SuccessFactors Employee Central
10.0
Reimbursement management
ADP TotalSource
3.5
SuccessFactors Employee Central
7.0

Leave and Attendance Management

ADP TotalSource
6.6
SuccessFactors Employee Central
8.0
Approval workflow
ADP TotalSource
6.4
SuccessFactors Employee Central
8.0
Balance details
ADP TotalSource
6.6
SuccessFactors Employee Central
8.0
Annual carry-forward and encashment
ADP TotalSource
6.8
SuccessFactors Employee Central
8.0

Employee Self Service

ADP TotalSource
7.9
SuccessFactors Employee Central
7.2
View and generate pay and benefit information
ADP TotalSource
8.2
SuccessFactors Employee Central
7.2
Update personal information
ADP TotalSource
8.2
SuccessFactors Employee Central
8.4
View company policy documentation
ADP TotalSource
7.5
SuccessFactors Employee Central
8.0
Employee recognition
ADP TotalSource
8.0
SuccessFactors Employee Central
6.0
View job history
ADP TotalSource
7.8
SuccessFactors Employee Central
6.2

Asset Management

ADP TotalSource
8.1
SuccessFactors Employee Central
Tracking of all physical assets
ADP TotalSource
8.1
SuccessFactors Employee Central

HR Reporting

ADP TotalSource
5.7
SuccessFactors Employee Central
5.3
Report builder
ADP TotalSource
6.3
SuccessFactors Employee Central
5.8
Pre-built reports
ADP TotalSource
5.4
SuccessFactors Employee Central
5.8
Ability to combine HR data with external data
ADP TotalSource
5.3
SuccessFactors Employee Central
4.2

Onboarding

ADP TotalSource
6.5
SuccessFactors Employee Central
8.0
New hire portal
ADP TotalSource
6.5
SuccessFactors Employee Central
6.1
Manager tracking tools
ADP TotalSource
6.4
SuccessFactors Employee Central
10.0

Performance and Goals

ADP TotalSource
7.0
SuccessFactors Employee Central
7.0
Corporate goal setting
ADP TotalSource
6.0
SuccessFactors Employee Central
7.5
Individual goal setting
ADP TotalSource
8.0
SuccessFactors Employee Central
6.8
Line-of sight-visibility
ADP TotalSource
6.0
SuccessFactors Employee Central
6.6
Performance tracking
ADP TotalSource
8.0
SuccessFactors Employee Central
7.1

Performance Management

ADP TotalSource
7.9
SuccessFactors Employee Central
7.7
Performance plans
ADP TotalSource
6.0
SuccessFactors Employee Central
6.2
Performance improvement plans
ADP TotalSource
9.0
SuccessFactors Employee Central
7.1
Review status tracking
ADP TotalSource
8.2
SuccessFactors Employee Central
8.6
Review reminders
ADP TotalSource
8.6
SuccessFactors Employee Central
7.5
Multiple review frequency
ADP TotalSource
8.0
SuccessFactors Employee Central
9.0

Succession Planning

ADP TotalSource
7.0
SuccessFactors Employee Central
8.2
Create succession plans/pools
ADP TotalSource
7.0
SuccessFactors Employee Central
7.2
Candidate ranking
ADP TotalSource
7.0
SuccessFactors Employee Central
8.2
Candidate search
ADP TotalSource
8.0
SuccessFactors Employee Central
9.1
Candidate development
ADP TotalSource
6.0
SuccessFactors Employee Central
8.2

Recruiting / ATS

ADP TotalSource
7.4
SuccessFactors Employee Central
8.0
Job Requisition Management
ADP TotalSource
6.0
SuccessFactors Employee Central
6.0
Company Website Posting
ADP TotalSource
8.0
SuccessFactors Employee Central
7.0
Publish to Social Media
ADP TotalSource
7.0
SuccessFactors Employee Central
9.0
Job Search Site Posting
ADP TotalSource
9.0
SuccessFactors Employee Central
9.1
Duplicate Candidate Prevention
ADP TotalSource
6.0
SuccessFactors Employee Central
6.7
Applicant Tracking
ADP TotalSource
7.0
SuccessFactors Employee Central
9.1
Notifications and Alerts
ADP TotalSource
9.0
SuccessFactors Employee Central
9.1

Pros

ADP TotalSource

  • During my 1 and 1/2 years of frustration, ADP does nothing well.
Connie Bechtolt, CPA, MBA profile photo

SuccessFactors Employee Central

  • Maintains our employee essential data and is accessible to everyone. Employees are able to update parts of their own data.
  • Tracks performance and merit information as well as allows for 'badging' between coworkers.
  • Integrates well with other systems so it can be the basis of employee data in for other software we use.
No photo available

Cons

ADP TotalSource

  • I wish that there was a feature that would allow you to do some financial planning with your money.
  • If you can't remember your password or username, it is really hard to retrieve and they always take a long time to get back to you.
  • One other con is that it is not always the easiest to navigate and sometimes you don't realize that you have gone to a different screen and then it gets you out of everything and you have to do the log in process all over. This would be more of an issue if you were using a computer instead of the mobile app.
No photo available

SuccessFactors Employee Central

  • At times, I have found some data to be missing from the system
  • Uploading data from the back end can be a tedious process. It's not a disadvantage, but its tedious
No photo available

Alternatives Considered

ADP TotalSource

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
No photo available

SuccessFactors Employee Central

Successfactors has a comprehensive suite of integrated products. JAM is used extensively by us for internal communication and collaboration. It integrates well into our third party software, quarterly releases help with incremental changes, decent support, after sales support from SAP could be better, All and all I personally feel that it is a good robust HCM
No photo available

Return on Investment

ADP TotalSource

  • ADP Total Source offers TERRIBLE REPORTING
  • ADP Total Source represents that they offer state of the art reporting. Please don't believe their claims. If you do, buyer beware.
  • ADP Total Source contracts to offer certain services and then does not fulfill promises. Since they are such a large company, they dare you to file a lawsuit against them. Since they are so big, you have very little recourse. Your business will suffer from using ADP as a co-employment partners.
  • ADP failed to complete required state reporting and they offered no explanation, just an amended filing.
Connie Bechtolt, CPA, MBA profile photo

SuccessFactors Employee Central

  • Positive impact - HR productivity has gobe up using employee self service and manager self service
  • Reduction in paper work using recruitment, compensation letters, features of document management system
  • Compensation module is not being used to its full extent
No photo available

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SuccessFactors Employee Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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