ADP TotalSource vs. Tempus Central

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

If you are a manufacturing company, managing a few hundred blue-collar workers, you definitely need Tempus Central. This is the cheapest option we found so far, with all the required features. If you are a small company with fairly simple attendance policy settings and not many shifts, you can avoid using Tempus Central.

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• Gives us flexibility to set up attendance policy for various types of people
• It manages our Night shifts and Over Time policy very well
• It integrates well with the Biometric Devices, HRMS and Payroll system

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• I would like to see a few more analytics in the software

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

We selected Tempus Central for its flexibility and amount of policy setups we could do. Our complex requirements especially Night Shift management were not available with the most readily available HRMS. Hence, we move forward with Attendance Management first and maybe then we will move towards implementing an HRMS on our premises.

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• Our HRs save 4 days every month by automating attendance management
• No more excel sheet management, hence we get organized data in one place
• Ability to analyze employees' efficiency and productivity