Likelihood to Recommend I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Read full review I think it's great for small companies to manage their basic HR functions if they do not have a dedicated department. I'm unsure of the capabilities it holds for a large company with multiple teams to organize and how the calendaring functions across departments. But, for our team of roughly 20 folks it is simple and straightforward.
Kirsten Lowery Senior Client Engagement Manager / Social Media Marketing
Read full review Pros Payroll was easy to learn and use with time tracking in a short time frame Tracking team members request offs and approving them were very easy Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid. Read full review Ad publication process streamlining scalability Read full review Cons Customer service is horrible Follow up takes 7-10 days, and requires multiple inquiries from you, the client The promised "dedicated team" doesn't exist Onboarding is confusing to new hires Explanation of benefits to new hires is useless and must be done in office, thereby negating any value. They should not provide handling UI claims as as service. They have no ability to actually meet deadlines. Read full review I would like even more capabilities, but I think that has to do with how we are using the site. I would like to receive email notifications once a week with a summary of activity in TribeHR, including time-off scheduled by my team and any new documents or information that has been added. I'd like reminders if I am going to go over my time off that is allotted to carry over into the new year and other pertinent vacation, floating holiday, sick time notifications. Kirsten Lowery Senior Client Engagement Manager / Social Media Marketing
Read full review Support Rating ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Read full review Alternatives Considered At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
Read full review We evaluated
Greenhouse but went with net suite because we were already using some of the other NetSuite.
Greenhouse seemed a bit easier to use. The others were a bit too small, didn't have the stretch to scale.
Read full review Return on Investment It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business). Read full review As I stated it has alleviated numerous back and forth emails with our CFO (who is only available PT) and CEO (who is often too busy to spend time on HR functions) - this has allowed for easy answers to basic HR questions. It has allowed us to track all employee time-off in one place, saving us time from checking each individual Outlook calendar for scheduling purposes. It has allowed us to direct all employees to one place for core HR documents and information, ensuring that folks are always getting the same answers to their inquiries. Kirsten Lowery Senior Client Engagement Manager / Social Media Marketing
Read full review ScreenShots