ADP TotalSource vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP TotalSource
Score 6.1 out of 10
N/A
ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.N/A
UKG Pro
Score 8.0 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
ADP TotalSourceUKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP TotalSourceUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP TotalSourceUKG Pro
Considered Both Products
ADP TotalSource

No answer on this topic

UKG Pro
Chose UKG Pro
UKG Pro is a robust platform comparable to ADP TotalSource and Optimum Solutions. Both ADP and Optimum had better custom reporting capabilities that were more user friendly than the UKG Pro product. One other area that I think ADP and Optimum did better in is benefit …
Chose UKG Pro
payroll processing in UKG is a lot user friendly than Namely and ADP. I like how you can pull up the check and make changes and see the calculated net pay. How you can add earnings/deductions from the profile directly from the check. That is not something we couldn't do at the …
Chose UKG Pro
Paycom -- DO NOT LIKE their sales tactics. Very unprofessional. The product has evolved and is looking quite decent from where it started, but I will never use them again. ADP -- I have used it for all different facets in my career. They can never get all their systems …
Chose UKG Pro
UKG Pro vastly outperforms ADP and Namely in several areas:
  • Ease of use.
  • Help documentation that is actually helpful.
Chose UKG Pro
UKG Pro (formerly Ultimate Software UltiPro) has been more responsive to our questions than ADP. They have a phenomenal rapid response team--questions are answered quickly, which allows processing to stay on schedule. The training and education of customers is also great.
Chose UKG Pro
We had ADP and wanted to try something that offered more of a comprehensive package.
Top Pros
Top Cons
Features
ADP TotalSourceUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.4
805 Ratings
6% above category average
Employee demographic data00 Ratings8.8733 Ratings
Employment history00 Ratings8.7764 Ratings
Job profiles and administration00 Ratings8.7735 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.3723 Ratings
Organizational charting00 Ratings7.8645 Ratings
Organization and location management00 Ratings8.3658 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.1519 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.6
748 Ratings
7% above category average
Pay calculation00 Ratings9.0711 Ratings
Support for external payroll vendors00 Ratings8.3337 Ratings
Off-cycle/On-Demand payment00 Ratings8.9233 Ratings
Benefit plan administration00 Ratings8.0645 Ratings
Direct deposit files00 Ratings9.3704 Ratings
Salary revision and increment management00 Ratings8.8575 Ratings
Reimbursement management00 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.5
564 Ratings
5% above category average
Approval workflow00 Ratings8.8505 Ratings
Balance details00 Ratings8.4530 Ratings
Annual carry-forward and encashment00 Ratings8.1435 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.5
800 Ratings
4% above category average
View and generate pay and benefit information00 Ratings8.8771 Ratings
Update personal information00 Ratings8.9778 Ratings
View company policy documentation00 Ratings8.5566 Ratings
Employee recognition00 Ratings7.4289 Ratings
View job history00 Ratings8.9761 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.6
190 Ratings
10% above category average
Tracking of all physical assets00 Ratings8.6190 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
7.7
737 Ratings
1% above category average
Report builder00 Ratings7.7716 Ratings
Pre-built reports00 Ratings7.8727 Ratings
Ability to combine HR data with external data00 Ratings7.6497 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.7
559 Ratings
8% above category average
New hire portal00 Ratings8.6556 Ratings
Manager tracking tools00 Ratings8.7446 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
7.9
378 Ratings
4% below category average
Corporate goal setting00 Ratings8.1294 Ratings
Individual goal setting00 Ratings7.7360 Ratings
Line-of sight-visibility00 Ratings8.0252 Ratings
Performance tracking00 Ratings7.8334 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.1
466 Ratings
1% above category average
Performance plans00 Ratings7.9416 Ratings
Performance improvement plans00 Ratings7.7327 Ratings
Review status tracking00 Ratings8.4437 Ratings
Review reminders00 Ratings8.3398 Ratings
Multiple review frequency00 Ratings8.3338 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.6
188 Ratings
8% above category average
Create succession plans/pools00 Ratings8.6155 Ratings
Candidate ranking00 Ratings8.5165 Ratings
Candidate search00 Ratings8.5164 Ratings
Candidate development00 Ratings8.6153 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP TotalSource
-
Ratings
UKG Pro
8.6
458 Ratings
9% above category average
Job Requisition Management00 Ratings8.8436 Ratings
Company Website Posting00 Ratings9.1424 Ratings
Publish to Social Media00 Ratings8.8335 Ratings
Job Search Site Posting00 Ratings8.9392 Ratings
Duplicate Candidate Prevention00 Ratings7.2325 Ratings
Applicant Tracking00 Ratings8.6423 Ratings
Notifications and Alerts00 Ratings8.4390 Ratings
Best Alternatives
ADP TotalSourceUKG Pro
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Justworks
Justworks
Score 7.8 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP TotalSourceUKG Pro
Likelihood to Recommend
1.0
(16 ratings)
8.3
(931 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(194 ratings)
Usability
-
(0 ratings)
8.6
(188 ratings)
Availability
-
(0 ratings)
10.0
(74 ratings)
Performance
-
(0 ratings)
9.5
(331 ratings)
Support Rating
3.3
(3 ratings)
6.0
(493 ratings)
In-Person Training
-
(0 ratings)
9.6
(87 ratings)
Online Training
-
(0 ratings)
9.2
(202 ratings)
Implementation Rating
-
(0 ratings)
10.0
(86 ratings)
Configurability
-
(0 ratings)
9.9
(76 ratings)
Ease of integration
-
(0 ratings)
10.0
(65 ratings)
Product Scalability
-
(0 ratings)
9.3
(93 ratings)
Vendor post-sale
-
(0 ratings)
7.8
(55 ratings)
Vendor pre-sale
-
(0 ratings)
9.9
(48 ratings)
User Testimonials
ADP TotalSourceUKG Pro
Likelihood to Recommend
ADP
I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
Read full review
UKG
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Read full review
Pros
ADP
  • Payroll was easy to learn and use with time tracking in a short time frame
  • Tracking team members request offs and approving them were very easy
  • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
ADP
  • Customer service is horrible
  • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
  • The promised "dedicated team" doesn't exist
  • Onboarding is confusing to new hires
  • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
  • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
Read full review
UKG
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Read full review
Likelihood to Renew
ADP
No answers on this topic
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
ADP
No answers on this topic
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review
Reliability and Availability
ADP
No answers on this topic
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review
Performance
ADP
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review
Support Rating
ADP
ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
Read full review
UKG
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
Read full review
In-Person Training
ADP
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review
Online Training
ADP
No answers on this topic
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Read full review
Implementation Rating
ADP
No answers on this topic
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review
Alternatives Considered
ADP
At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
Read full review
UKG
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Read full review
Scalability
ADP
No answers on this topic
UKG
Read full review
Return on Investment
ADP
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
Read full review
UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
Read full review
ScreenShots

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice