What users are saying about
20 Ratings
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Top Rated
775 Ratings
20 Ratings
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Score 5.9 out of 101

UltiPro

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Top Rated
775 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

ADP TotalSource

ADP TotalSource (as a PEO) is well-suited for companies that need a little help acquiring the next tier of benefit offerings from payers. Assuming they continue providing additional training to account representatives, they are well suited for companies who would like to reduce their exposure to payroll and human resources. The service is less appropriate for smaller companies who can easily handle payroll functions in house.
No photo available

UltiPro

I have used UltiPro in hospitality for more than 5000 employees and a Biotech company with 450. It works well with any size company. You need someone who understands the system (or is willing to take the classes and learn the system) to get the most out of it. Once you understand the system and the functionality it has, you will love it. If you don't have someone in your organization to take on this role, a more simplistic system might be a better fit.
Danielle Peppard profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.3
UltiPro
8.6
Employee demographic data
ADP TotalSource
7.6
UltiPro
9.0
Employment history
ADP TotalSource
8.4
UltiPro
8.6
Job profiles and administration
ADP TotalSource
7.7
UltiPro
8.7
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.5
UltiPro
8.7
Organizational charting
ADP TotalSource
8.6
UltiPro
8.0
Organization and location management
ADP TotalSource
7.5
UltiPro
8.6
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.5
UltiPro
8.4

Payroll Management

ADP TotalSource
7.6
UltiPro
8.9
Pay calculation
ADP TotalSource
7.5
UltiPro
9.2
Support for external payroll vendors
ADP TotalSource
9.7
UltiPro
8.9
Benefit plan administration
ADP TotalSource
7.6
UltiPro
8.7
Direct deposit files
ADP TotalSource
7.9
UltiPro
9.3
Salary revision and increment management
ADP TotalSource
9.3
UltiPro
8.9
Reimbursement management
ADP TotalSource
3.2
UltiPro
8.6

Leave and Attendance Management

ADP TotalSource
6.5
UltiPro
8.0
Approval workflow
ADP TotalSource
6.3
UltiPro
8.4
Balance details
ADP TotalSource
6.5
UltiPro
8.0
Annual carry-forward and encashment
ADP TotalSource
6.7
UltiPro
7.8

Employee Self Service

ADP TotalSource
7.9
UltiPro
9.1
View and generate pay and benefit information
ADP TotalSource
8.2
UltiPro
9.3
Update personal information
ADP TotalSource
8.2
UltiPro
9.5
View company policy documentation
ADP TotalSource
7.5
UltiPro
8.9
Employee recognition
ADP TotalSource
8.0
UltiPro
8.4
View job history
ADP TotalSource
7.8
UltiPro
9.2

Asset Management

ADP TotalSource
8.2
UltiPro
8.0
Tracking of all physical assets
ADP TotalSource
8.2
UltiPro
8.0

HR Reporting

ADP TotalSource
5.5
UltiPro
8.2
Report builder
ADP TotalSource
6.3
UltiPro
8.6
Pre-built reports
ADP TotalSource
5.2
UltiPro
8.2
Ability to combine HR data with external data
ADP TotalSource
5.0
UltiPro
7.9

Onboarding

ADP TotalSource
6.3
UltiPro
8.7
New hire portal
ADP TotalSource
6.4
UltiPro
8.8
Manager tracking tools
ADP TotalSource
6.2
UltiPro
8.5

Performance and Goals

ADP TotalSource
7.0
UltiPro
8.4
Corporate goal setting
ADP TotalSource
6.0
UltiPro
8.3
Individual goal setting
ADP TotalSource
8.0
UltiPro
8.7
Line-of sight-visibility
ADP TotalSource
6.0
UltiPro
8.1
Performance tracking
ADP TotalSource
8.0
UltiPro
8.7

Performance Management

ADP TotalSource
8.0
UltiPro
8.2
Performance plans
ADP TotalSource
6.0
UltiPro
8.3
Performance improvement plans
ADP TotalSource
9.0
UltiPro
8.2
Review status tracking
ADP TotalSource
8.3
UltiPro
8.2
Review reminders
ADP TotalSource
8.6
UltiPro
8.2
Multiple review frequency
ADP TotalSource
8.0
UltiPro
8.4

Succession Planning

ADP TotalSource
7.0
UltiPro
7.7
Create succession plans/pools
ADP TotalSource
7.0
UltiPro
7.8
Candidate ranking
ADP TotalSource
7.0
UltiPro
7.6
Candidate search
ADP TotalSource
8.0
UltiPro
8.2
Candidate development
ADP TotalSource
6.0
UltiPro
7.3

Recruiting / ATS

ADP TotalSource
7.4
UltiPro
8.4
Job Requisition Management
ADP TotalSource
6.0
UltiPro
8.3
Company Website Posting
ADP TotalSource
8.0
UltiPro
8.8
Publish to Social Media
ADP TotalSource
7.0
UltiPro
8.2
Job Search Site Posting
ADP TotalSource
9.0
UltiPro
8.4
Duplicate Candidate Prevention
ADP TotalSource
6.0
UltiPro
7.9
Applicant Tracking
ADP TotalSource
7.0
UltiPro
8.6
Notifications and Alerts
ADP TotalSource
9.0
UltiPro
8.3

Pros

ADP TotalSource

  • During my 1 and 1/2 years of frustration, ADP does nothing well.
Connie Bechtolt, CPA, MBA profile photo

UltiPro

  • They really listen to their customers.
  • They continue to add new features
  • They have a lot of training classes and hands-on learning opportunities that really helped me do more as users.
Rachel Russ profile photo

Cons

ADP TotalSource

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo

UltiPro

  • No cons. Absolutely the best HCM platform I've used!
Juan Osegueda profile photo

Likelihood to Renew

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 9.0
Based on 176 answers
Nov 2018 Update: I'm always in support of keeping Ultipro at my organization, and I spend a great deal of time showing people how to use it effectively so that they too continue to push for keeping the Ultipro HCM solution when the time comes to decide to renew the HCM solution or not.

April 2016: I use UltiPro every day and find value in all of the features that are available to this organization. While I am not responsible for deciding on staying with this HCM solution and renew it in the future, I am a huge supporter for staying with the solution because it packs quite a punch when used as intended.
Juan Osegueda profile photo

Usability

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 8.7
Based on 99 answers
Ultipro is an intuitive, robust HRIS
Patti Hopkins, SHRM-SCP profile photo

Reliability and Availability

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 9.2
Based on 61 answers
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Juan Osegueda profile photo

Performance

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 9.2
Based on 55 answers
It's rare that we have any performance issues with the product. If there is an issue, Ulti is very diligent in their communication to their clients through Newswires and alerts on their support site.
Amy Jankowski, CPP profile photo

Support

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 7.6
Based on 217 answers
We typically get good support and response times on cases and receive answers or fixes for the problem.
Jill Schwebach profile photo

In-Person Training

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 9.0
Based on 81 answers
UltiPro has moved most of their training online which makes it very cost beneficial. When we implemented, we needed to travel for our training. It was done very well and the instructors were very proficient in carrying out the training.
Ron Pittenger profile photo

Online Training

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 9.0
Based on 178 answers
UltiPro offers excellent customer training on their solution. They are always on top of trend and constantly communicate training opportunities to help customers utilize the solution as effectively as possible.
Jessica Humphreys, CPP profile photo

Implementation

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 8.8
Based on 70 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP profile photo

Alternatives Considered

ADP TotalSource

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo

UltiPro

The true integration blows ADP's claims out of the water
Jane Dille profile photo

Scalability

ADP TotalSource

No score
No answers yet
No answers on this topic

UltiPro

UltiPro 8.9
Based on 78 answers
We are not global, but we have made some acquisitions in the time that we have been live on UltiPro. While the acquisitions have been rather small, I felt confident that our UltiPro portal would be able to handle the acquisitions without any significant challenges, which it did.
Jack Klott, SHRM-SCP profile photo

Return on Investment

ADP TotalSource

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo

UltiPro

No answers on this topic

Pricing Details

ADP TotalSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

UltiPro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Add comparison