What users are saying about

ADP TotalSource

15 Ratings

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Top Rated
717 Ratings

ADP TotalSource

15 Ratings
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Score 6.9 out of 101

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Top Rated
717 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

ADP TotalSource

ADP TotalSource is my company's PEO. Being an HR department of one, the support I received from the was worth its weight in gold. They have so many resources already in place that I was able to make use of instead of researching and creating myself. One part of having them as a PEO that I wasn't a fan of, was the limitations we had in choosing our benefit carriers. They had contracts with two health carriers to choose from. So if we weren't happy with rates, there was only so much room to negotiate, at the carriers knew that.
Kimberly Cavanaugh, PHR profile photo

UltiPro

Global companies, companies with employees over 100, multistate employers and anybody looking to improve their HRIS system. Companies with only a few employees would not be best suited for this product as I think it is meant for mid-large size companies. Ultipro also offers a lot of support for Canadian companies.
Natalie Ruth Hategan profile photo

Feature Rating Comparison

Human Resource Management

ADP TotalSource
8.1
UltiPro
8.4
Employee demographic data
ADP TotalSource
7.3
UltiPro
8.9
Employment history
ADP TotalSource
8.3
UltiPro
8.5
Job profiles and administration
ADP TotalSource
7.7
UltiPro
8.6
Workflow for transfers, promotions, pay raises, etc.
ADP TotalSource
8.4
UltiPro
8.3
Organizational charting
ADP TotalSource
8.5
UltiPro
7.8
Organization and location management
ADP TotalSource
7.4
UltiPro
8.3
Compliance data (COBRA, OSHA, etc.)
ADP TotalSource
9.3
UltiPro
8.4

Payroll Management

ADP TotalSource
8.7
UltiPro
8.6
Pay calculation
ADP TotalSource
8.4
UltiPro
8.9
Support for external payroll vendors
ADP TotalSource
9.7
UltiPro
8.3
Benefit plan administration
ADP TotalSource
8.7
UltiPro
8.6
Direct deposit files
ADP TotalSource
9.0
UltiPro
9.2
Salary revision and increment management
ADP TotalSource
9.3
UltiPro
8.8
Reimbursement management
ADP TotalSource
7.0
UltiPro
7.8

Leave and Attendance Management

ADP TotalSource
8.5
UltiPro
8.2
Approval workflow
ADP TotalSource
8.0
UltiPro
8.5
Balance details
ADP TotalSource
8.5
UltiPro
8.0
Annual carry-forward and encashment
ADP TotalSource
9.0
UltiPro
8.2

Employee Self Service

ADP TotalSource
8.3
UltiPro
9.0
View and generate pay and benefit information
ADP TotalSource
8.7
UltiPro
9.2
Update personal information
ADP TotalSource
8.7
UltiPro
9.4
View company policy documentation
ADP TotalSource
8.0
UltiPro
8.9
Employee recognition
ADP TotalSource
8.0
UltiPro
8.3
View job history
ADP TotalSource
8.4
UltiPro
9.0

Asset Management

ADP TotalSource
8.0
UltiPro
8.0
Tracking of all physical assets
ADP TotalSource
8.0
UltiPro
8.0

HR Reporting

ADP TotalSource
8.0
UltiPro
8.3
Report builder
ADP TotalSource
8.0
UltiPro
8.7
Pre-built reports
ADP TotalSource
8.0
UltiPro
8.3
Ability to combine HR data with external data
ADP TotalSource
8.0
UltiPro
7.9

Onboarding

ADP TotalSource
8.8
UltiPro
8.5
New hire portal
ADP TotalSource
8.5
UltiPro
8.7
Manager tracking tools
ADP TotalSource
9.0
UltiPro
8.4

Performance and Goals

ADP TotalSource
7.0
UltiPro
8.3
Corporate goal setting
ADP TotalSource
6.0
UltiPro
8.2
Individual goal setting
ADP TotalSource
8.0
UltiPro
8.6
Line-of sight-visibility
ADP TotalSource
6.0
UltiPro
8.0
Performance tracking
ADP TotalSource
8.0
UltiPro
8.6

Performance Management

ADP TotalSource
7.6
UltiPro
8.2
Performance plans
ADP TotalSource
6.0
UltiPro
8.2
Performance improvement plans
ADP TotalSource
9.0
UltiPro
8.1
Review status tracking
ADP TotalSource
7.0
UltiPro
8.0
Review reminders
ADP TotalSource
8.0
UltiPro
8.1
Multiple review frequency
ADP TotalSource
8.0
UltiPro
8.5

Succession Planning

ADP TotalSource
7.0
UltiPro
7.9
Create succession plans/pools
ADP TotalSource
7.0
UltiPro
7.8
Candidate ranking
ADP TotalSource
7.0
UltiPro
7.9
Candidate search
ADP TotalSource
8.0
UltiPro
8.2
Candidate development
ADP TotalSource
6.0
UltiPro
7.7

Recruiting / ATS

ADP TotalSource
7.4
UltiPro
8.3
Job Requisition Management
ADP TotalSource
6.0
UltiPro
8.1
Company Website Posting
ADP TotalSource
8.0
UltiPro
8.7
Publish to Social Media
ADP TotalSource
7.0
UltiPro
8.0
Job Search Site Posting
ADP TotalSource
9.0
UltiPro
8.2
Duplicate Candidate Prevention
ADP TotalSource
6.0
UltiPro
8.2
Applicant Tracking
ADP TotalSource
7.0
UltiPro
8.5
Notifications and Alerts
ADP TotalSource
9.0
UltiPro
8.2

Pros

  • The prebuilt reports were excellent
  • TotalSource came with the Employee Service Center support - the best part of TS
  • The software integrated with our time keeping system which made payroll a little easier
Kimberly Cavanaugh, PHR profile photo
  • Cognos Analytics is one of the best features of Ultipro. There are no limits to the data you can get from Ultipro which makes it invaluable in ensuring we are on track with the budget.
  • Employee self-service is a popular feature with our agency. They no longer have to come by HR to fill out forms or make changes and with a 24/7 business, this is a helpful tool.
  • We are currently experimenting with the documents section to track progressive discipline. This is allowing supervisors and managers to see where they are and what improvements they need to work on.
Linda Hendley, PHR, SHRM-CP profile photo

Cons

  • While the prebuilt reports were great, I would have to contact TS in order to get a custom report. This only happened a few times because like I said, they had a variety of prebuilt reports that fit my needs
  • iReports was implemented and it became more difficult to find employee paystubs and find YTD pay
Kimberly Cavanaugh, PHR profile photo
  • Their reporting tool is a nightmare and they are well aware. They are running an extremely old version of Cognos and for anything complicated, it's basically unusable for an HR professional. Customer reports are very challenging if you don't know how to write code and then of course you have to pay their consultants to do the work if it doesn't get done during implementation. There's no way that this solution could ever be deployed outside of HR as it would be unusable for business stakeholders on a self service basis. The caveat I'll make here is that they are about to update it so they realize how bad the situation is.
  • Time and Attendance has its pro's and con's. If you need non-exempt employees to track their hours and you want the tool to integrate with payroll, it's largely fine. But there are some issues to be aware of. 1) Time and Attendance was not built by UltiPro. It was acquired and integrated with the rest of their suite. While this isn't uncommon in the HR Tech industry, it's caused all of the usual problems here. The most frustrating problem I've experienced is service limitations. There seem to be a very small number of customer service reps who really know the time and attendance module so issues linger. 2) Time and Attendance is not a true scheduling tool. If you run a complex business with multiple shifts, etc. do not expect to use UltiPro for the scheduling piece. It will not integrate well with whatever software stores business information driving scheduling and it's just cumbersome. Tracking hours, yes. Scheduling, no.
Amy Gulati, MBA, GPHR, SPHR, PHRca profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
UltiPro9.3
Based on 164 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas profile photo

Usability

No score
No answers yet
No answers on this topic
UltiPro8.5
Based on 89 answers
There are some things that require a manual work around for our particular business model
Christine Richards,CPP profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
UltiPro8.9
Based on 57 answers
The program is accessible whenever, wherever we are. Updates are completed without any interruption with normal business hours.
Michael Kramer profile photo

Performance

No score
No answers yet
No answers on this topic
UltiPro9.3
Based on 52 answers
It's rare that we have any performance issues with the product. If there is an issue, Ulti is very diligent in their communication to their clients through Newswires and alerts on their support site.
Amy Jankowski, CPP profile photo

Support

No score
No answers yet
No answers on this topic
UltiPro8.0
Based on 211 answers
The executive relationship manager and customer success manager continuously interact via mail, phone and personal visits. As a company we feel supported and UltiPro is NOT just an implement and go company. I feel as though the team at UltiPro wish for us to get maximum benefit of the system to deliver on our payroll and HRIS needs. The support team respond quickly and timely and genuinely care.
Chris Perkins BA, CIP, CHRL profile photo

In-Person Training

No score
No answers yet
No answers on this topic
UltiPro9.9
Based on 68 answers
In person training is very informative and well structured. The have a consistent training team who are very knowledgeable. Planning is required to ensure you get into the classes as they are free.There is a good back fill on lead lead on line as well as recorded sessions and training on numerous topics
Chris Perkins BA, CIP, CHRL profile photo

Online Training

No score
No answers yet
No answers on this topic
UltiPro9.3
Based on 158 answers
UltiPro's online training is convenient and allows you select the training that is most applicable to your position. It allows you to learn the various functions at your own pace
Allison Vessels, Ed.D., SPHR profile photo

Implementation

No score
No answers yet
No answers on this topic
UltiPro8.6
Based on 69 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP profile photo

Alternatives Considered

Paychex is probably the worst system I have used. It's not intuitive at all and is lacking in so many key areas of a good HRIS. I think UltiPro is a system that stacks up against ADP TotalSource the best. But again, ADP TotalSource will be what I choose because of their customer service for not just me but our employees. Their support is second to none!
Kimberly Cavanaugh, PHR profile photo
Workday is the answer for much of what Ulti lacks but the price tag is cost prohibitive. Ulti has a lot in common with ADP Workforce Now, both the pros and the cons. If you hate ADP WFN, you'll struggle with Ulti too.
Amy Gulati, MBA, GPHR, SPHR, PHRca profile photo

Scalability

No score
No answers yet
No answers on this topic
UltiPro8.8
Based on 77 answers
Grown from 500 staff to 800 users with out having to increase support staff
Gregg Paulk profile photo

Return on Investment

  • Employee satisfaction with the Employee Service Center was high
  • TotalSource's employee support is like having a PT HR employee on staff!
  • At times, if I needed a tailored report, it would take time to get ADP to build it for me and get it back. Not a lot of time, but not as easy as doing it myself.
Kimberly Cavanaugh, PHR profile photo
  • ne stop data record management that is unified
  • simplified reporting, data in the hands of HR and the user
  • improved HR and payroll efficiency
  • complete support from Ultimate
Helen Luketic, CHRP profile photo

Screenshots

Pricing Details

ADP TotalSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP TotalSource More Information

UltiPro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

UltiPro More Information