ADP TotalSource vs. WebHR

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

I cannot think of any scenarios where WebHR would not be appropriate. It's a good solution for any size business and I see a lot of interest in the development to continue improving the solution.

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• Everything is clear, simple to understand, and clearly defined
• Salary management is simple and understandable
• Leaves management is easy to use
• Cloud-based, and has mobile apps

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• Logging into it from our system gives an error, but after a few minutes it acknowledges me and logs in (because I am logged into our secured system)

Renewal of this product is out of my control, but if asked I would give this product a thumbs up to renew. It only gets better with time

It has great functionality but it's UI is not that good

Incentivized

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

I don't know any other products like WebHR, but I'm pretty sure it's a good solution for any organization, and it's improving constantly.

Incentivized

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• We are too early in implementation to be able to calculate ROI but am sure we will se great benefits in efficiency during the following 6 months.