ADP Vantage HCM is a platform combining HR, payroll, benefits, talent management and time & attendance. ADP promotes dedicated HR representatives to work with businesses.
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EPAY Systems
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
EPAY Systems, a PrismHR Company, is a SaaS provider of human capital management technology and services designed to help medium to large businesses better manage their workforce. Their solutions include recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, and COBRA administration.
EPAY is more configurable and is better suited to our needs vs ADP's one size fits all product. PeopleSoft would need to be customized to handle all our union rules.
[ADP Vantage HCM is] great for big organizations with complex processes and who need all the features/functionalities provided by the platform. May not be very suitable for smaller companies who aren't as elaborate in terms of their HR processes and the enterprise licensing costs can be slightly prohibitive. Great for companies looking for plug-and-play solutions which need minimal/no customization off the shelf.
I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.
User Security Granularity: I can fine-tune access exactly, rather than give someone too little or too much access.
Employee Data Security: All of our data is secure and encrypted by ADP. I do not have to manage security beyond keeping users from giving their username and password to someone. The rest is out of sight and out of mind, handled by ADP.
Out of the Box Functionality: While we did have to make configuration decisions in implementation, the functions and customizations we make inside of ADP all function from day one and are not affected by security updates, new versions, or patches. With other highly customized products, any update to the stock system poses a threat to functionality. ADP Vantage does exactly what we want it to do, the way we want it, and without being disabled by ongoing life-cycle management by ADP.
[The] tax setup section needs more work, it is unclear sometimes if we need to set up tax in Smart Compliances or somewhere else, and then the rode to make that tax active and add it to the employee.
[The] payroll audit could be more clear and include more data from all adjustments, for example, if there is [a] salary rate change, there [are] not flags to check that in [the] audit section of the payroll.
Because we have only been using the system for 5 years, we will continue using this service until our business outgrows the support we need or is unable to meet our needs. we need a system that will integrate with our carriers and well as our general ledger system. We are currently looking for another GL system to fit our needs that will need to integrate with ADPVantage
It's a great product and the enhancements make it better all the time. I feel there are some areas that are severly lacking attention, such as Garnishments. This area of the product is not user friendly at all and ADP has not made an enhancement here since we went live 2012.
Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.
The software just works. I can count on one hand the number of actual outages I have experienced in the last 10 years. We have had slowdowns, where response/processing time was slow, but those too are few and far between. The redundancies and backups they have in place at ADP mean my resources are available all the time. The only reason I say 9 of 10 is because there are times when an update or patch will cause an issue in another part of the system that usually isn't discovered prior to the patch/update's implementation. These have happened several times. The plus side is that these are almost always resolved immediately.
Pages do load pretty swiftly, and reports do not take too long. However, I have noticed that most reports become available sooner than some. Which if you are trying to process payroll, it may slow you down and tends to be time consuming when you're in a crunch
The support for ADP Vantage HCM is mostly excellent. Sometimes it can be hard to reach an ADP representative that is knowledgeable in whatever area you are having difficulty but for the most part it is very good. For the weaknesses that ADP Vantage HCM has, they almost make up for it with their support teams. If by chance you reach someone who is unable to help, I suggest calling the main help line again and you will reach someone who not only helps with the issue but also walks you through the process and explains it to you.
I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.
My instructor as amazing and very knowledgeable. My instructor kept my attention and made sure that I understood each module before he moved on. No matter how many times I asked a question for clarification, he answered them. I've taken other instructor led training's before, I have to say that ADP made it easy
A lot of set ups vary from company to company so parts of our training we found it difficult to relate it to our processes. They have TONS of training modules available and a streamlined process for what you should complete and when. Would have been helpful to have onsite training for how much one pays for the system.
It was a great implementation, ADP went above and beyond to ensure it was successful. ADP hosted modeling sessions that included the subject matter experts from all areas. It was helpful that the implementation was all inclusive as we received indepth detail of how each area affects another.
ADP Vantage was chosen because ADP is best in class for payroll service. They excel in garnishments; they excel in taxes; they excel in payroll delivery; they excel in customer service; they excel in actual payments; Vantage was their latest and greatest payroll processing platform.
Our main reason for switching to Blueforce is that we found the platform to be pretty promising and interactive than other alternatives. With other alternatives, there was one issue or another which just used to not give us a very smooth and subtle experience. Thankfully, this tool has solved all our problems and has been a godsend gift that does its job quietly and lets the final results make the noise.
ADP Vantage is able to scale to our needs. As your organization's payroll and time and attendance needs grow, ADP has optional modules (scheduler, HR, ect.) that can be purchased. The basic reporting and metrics are nice add-ons.
Positive - saving the admins time by allowing EE's to access their own information.
Positive - Managers being able to use Vantage easily to manage their employees.
Negative - would probably be when the system gives you errors randomly that are not true errors. Once you refresh the page or log out and back in then the error does not come up. Not sure if this has to do with connection as well.
