ADP Vantage HCM vs. Epicor HCM (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Vantage HCM
Score 6.5 out of 10
Enterprise companies (1,001+ employees)
ADP Vantage HCM is a platform combining HR, payroll, benefits, talent management and time & attendance. ADP promotes dedicated HR representatives to work with businesses.N/A
Epicor HCM (discontinued)
Score 8.4 out of 10
N/A
Epicor HCM supplied human resource management system (HRMS) capabilities, but Epicor has stopped offering this functionality and company's HR applications are no longer available.N/A
Pricing
ADP Vantage HCMEpicor HCM (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP Vantage HCMEpicor HCM (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ADP Vantage HCMEpicor HCM (discontinued)
Top Pros
Top Cons
Features
ADP Vantage HCMEpicor HCM (discontinued)
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Vantage HCM
9.2
62 Ratings
16% above category average
Epicor HCM (discontinued)
10.0
9 Ratings
24% above category average
Employee demographic data9.256 Ratings10.09 Ratings
Employment history9.059 Ratings10.09 Ratings
Job profiles and administration9.355 Ratings10.08 Ratings
Workflow for transfers, promotions, pay raises, etc.9.357 Ratings10.09 Ratings
Organizational charting9.150 Ratings10.05 Ratings
Organization and location management9.451 Ratings10.08 Ratings
Compliance data (COBRA, OSHA, etc.)9.344 Ratings10.04 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Vantage HCM
9.3
61 Ratings
15% above category average
Epicor HCM (discontinued)
10.0
7 Ratings
22% above category average
Pay calculation9.558 Ratings10.04 Ratings
Support for external payroll vendors9.239 Ratings10.07 Ratings
Off-cycle/On-Demand payment9.317 Ratings10.01 Ratings
Benefit plan administration9.246 Ratings10.07 Ratings
Direct deposit files9.460 Ratings10.05 Ratings
Salary revision and increment management9.645 Ratings10.06 Ratings
Reimbursement management9.17 Ratings10.02 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Vantage HCM
9.2
40 Ratings
13% above category average
Epicor HCM (discontinued)
9.0
7 Ratings
11% above category average
Approval workflow9.339 Ratings10.06 Ratings
Balance details9.110 Ratings8.07 Ratings
Annual carry-forward and encashment9.19 Ratings9.05 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Vantage HCM
9.4
63 Ratings
14% above category average
Epicor HCM (discontinued)
9.8
8 Ratings
19% above category average
View and generate pay and benefit information9.063 Ratings9.07 Ratings
Update personal information9.158 Ratings10.08 Ratings
View company policy documentation9.448 Ratings10.06 Ratings
Employee recognition9.721 Ratings10.02 Ratings
View job history9.547 Ratings10.06 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Vantage HCM
9.9
14 Ratings
24% above category average
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
Tracking of all physical assets9.914 Ratings10.04 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Vantage HCM
8.7
61 Ratings
14% above category average
Epicor HCM (discontinued)
7.0
9 Ratings
8% below category average
Report builder9.160 Ratings8.09 Ratings
Pre-built reports7.759 Ratings6.09 Ratings
Ability to combine HR data with external data9.241 Ratings7.08 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Vantage HCM
8.9
35 Ratings
10% above category average
Epicor HCM (discontinued)
10.0
3 Ratings
22% above category average
New hire portal8.433 Ratings10.03 Ratings
Manager tracking tools9.327 Ratings10.03 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Vantage HCM
8.8
19 Ratings
7% above category average
Epicor HCM (discontinued)
10.0
4 Ratings
20% above category average
Corporate goal setting8.915 Ratings10.03 Ratings
Individual goal setting8.518 Ratings10.04 Ratings
Line-of sight-visibility8.515 Ratings10.03 Ratings
Performance tracking9.417 Ratings10.04 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Vantage HCM
8.7
23 Ratings
9% above category average
Epicor HCM (discontinued)
9.2
4 Ratings
14% above category average
Performance plans7.822 Ratings10.04 Ratings
Performance improvement plans8.619 Ratings10.03 Ratings
Review status tracking8.619 Ratings10.04 Ratings
Review reminders9.119 Ratings7.04 Ratings
Multiple review frequency9.217 Ratings9.03 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Vantage HCM
9.4
13 Ratings
17% above category average
Epicor HCM (discontinued)
10.0
3 Ratings
23% above category average
Create succession plans/pools9.711 Ratings10.01 Ratings
Candidate ranking8.812 Ratings10.03 Ratings
Candidate search9.512 Ratings10.03 Ratings
Candidate development9.512 Ratings10.01 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Vantage HCM
9.3
25 Ratings
18% above category average
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
Job Requisition Management9.524 Ratings10.04 Ratings
Company Website Posting9.524 Ratings10.03 Ratings
Publish to Social Media9.720 Ratings10.01 Ratings
Job Search Site Posting9.623 Ratings10.02 Ratings
Duplicate Candidate Prevention9.620 Ratings10.03 Ratings
Applicant Tracking7.924 Ratings10.04 Ratings
Notifications and Alerts9.625 Ratings10.04 Ratings
Best Alternatives
ADP Vantage HCMEpicor HCM (discontinued)
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Vantage HCMEpicor HCM (discontinued)
Likelihood to Recommend
9.0
(66 ratings)
9.0
(12 ratings)
Likelihood to Renew
7.1
(19 ratings)
10.0
(2 ratings)
Usability
8.2
(17 ratings)
7.0
(2 ratings)
Availability
8.6
(7 ratings)
9.0
(1 ratings)
Performance
7.3
(8 ratings)
9.0
(2 ratings)
Support Rating
7.8
(24 ratings)
1.0
(4 ratings)
In-Person Training
9.0
(1 ratings)
10.0
(1 ratings)
Online Training
5.1
(8 ratings)
-
(0 ratings)
Implementation Rating
7.1
(13 ratings)
7.1
(2 ratings)
Configurability
6.1
(7 ratings)
-
(0 ratings)
Ease of integration
6.0
(7 ratings)
-
(0 ratings)
Product Scalability
7.7
(7 ratings)
8.6
(3 ratings)
Vendor post-sale
7.4
(7 ratings)
10.0
(1 ratings)
Vendor pre-sale
8.5
(6 ratings)
10.0
(1 ratings)
User Testimonials
ADP Vantage HCMEpicor HCM (discontinued)
Likelihood to Recommend
ADP
[ADP Vantage HCM is] great for big organizations with complex processes and who need all the features/functionalities provided by the platform. May not be very suitable for smaller companies who aren't as elaborate in terms of their HR processes and the enterprise licensing costs can be slightly prohibitive. Great for companies looking for plug-and-play solutions which need minimal/no customization off the shelf.
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Discontinued Products
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
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Pros
ADP
  • User Security Granularity: I can fine-tune access exactly, rather than give someone too little or too much access.
  • Employee Data Security: All of our data is secure and encrypted by ADP. I do not have to manage security beyond keeping users from giving their username and password to someone. The rest is out of sight and out of mind, handled by ADP.
  • Out of the Box Functionality: While we did have to make configuration decisions in implementation, the functions and customizations we make inside of ADP all function from day one and are not affected by security updates, new versions, or patches. With other highly customized products, any update to the stock system poses a threat to functionality. ADP Vantage does exactly what we want it to do, the way we want it, and without being disabled by ongoing life-cycle management by ADP.
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Discontinued Products
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
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Cons
ADP
  • [The] tax setup section needs more work, it is unclear sometimes if we need to set up tax in Smart Compliances or somewhere else, and then the rode to make that tax active and add it to the employee.
  • [The] payroll audit could be more clear and include more data from all adjustments, for example, if there is [a] salary rate change, there [are] not flags to check that in [the] audit section of the payroll.
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Discontinued Products
  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
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Likelihood to Renew
ADP
Because we have only been using the system for 5 years, we will continue using this service until our business outgrows the support we need or is unable to meet our needs. we need a system that will integrate with our carriers and well as our general ledger system. We are currently looking for another GL system to fit our needs that will need to integrate with ADPVantage
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Discontinued Products
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
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Usability
ADP
It's a great product and the enhancements make it better all the time. I feel there are some areas that are severly lacking attention, such as Garnishments. This area of the product is not user friendly at all and ADP has not made an enhancement here since we went live 2012.
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Discontinued Products
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
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Reliability and Availability
ADP
The software just works. I can count on one hand the number of actual outages I have experienced in the last 10 years. We have had slowdowns, where response/processing time was slow, but those too are few and far between. The redundancies and backups they have in place at ADP mean my resources are available all the time. The only reason I say 9 of 10 is because there are times when an update or patch will cause an issue in another part of the system that usually isn't discovered prior to the patch/update's implementation. These have happened several times. The plus side is that these are almost always resolved immediately.
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Discontinued Products
The product was always available.
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Performance
ADP
Pages do load pretty swiftly, and reports do not take too long. However, I have noticed that most reports become available sooner than some. Which if you are trying to process payroll, it may slow you down and tends to be time consuming when you're in a crunch
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Discontinued Products
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
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Support Rating
ADP
The support for ADP Vantage HCM is mostly excellent. Sometimes it can be hard to reach an ADP representative that is knowledgeable in whatever area you are having difficulty but for the most part it is very good. For the weaknesses that ADP Vantage HCM has, they almost make up for it with their support teams. If by chance you reach someone who is unable to help, I suggest calling the main help line again and you will reach someone who not only helps with the issue but also walks you through the process and explains it to you.
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Discontinued Products
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
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In-Person Training
ADP
My instructor as amazing and very knowledgeable. My instructor kept my attention and made sure that I understood each module before he moved on. No matter how many times I asked a question for clarification, he answered them. I've taken other instructor led training's before, I have to say that ADP made it easy
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Discontinued Products
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
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Online Training
ADP
A lot of set ups vary from company to company so parts of our training we found it difficult to relate it to our processes. They have TONS of training modules available and a streamlined process for what you should complete and when. Would have been helpful to have onsite training for how much one pays for the system.
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Discontinued Products
No answers on this topic
Implementation Rating
ADP
It was a great implementation, ADP went above and beyond to ensure it was successful. ADP hosted modeling sessions that included the subject matter experts from all areas. It was helpful that the implementation was all inclusive as we received indepth detail of how each area affects another.
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Discontinued Products
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
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Alternatives Considered
ADP
ADP Vantage was chosen because ADP is best in class for payroll service. They excel in garnishments; they excel in taxes; they excel in payroll delivery; they excel in customer service; they excel in actual payments; Vantage was their latest and greatest payroll processing platform.
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Discontinued Products
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
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Scalability
ADP
ADP Vantage is able to scale to our needs. As your organization's payroll and time and attendance needs grow, ADP has optional modules (scheduler, HR, ect.) that can be purchased. The basic reporting and metrics are nice add-ons.
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Discontinued Products
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
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Return on Investment
ADP
  • Positive - saving the admins time by allowing EE's to access their own information.
  • Positive - Managers being able to use Vantage easily to manage their employees.
  • Negative - would probably be when the system gives you errors randomly that are not true errors. Once you refresh the page or log out and back in then the error does not come up. Not sure if this has to do with connection as well.
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Discontinued Products
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
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ScreenShots

ADP Vantage HCM Screenshots

Screenshot of Pay group SelectionScreenshot of Screenshot of Myself Dashboard:
Self-service views empower your people to take charge of their employee experience.Screenshot of Admin Custom Content:
Deep but simple configuration, easily yet precisely tailored to current or future needs.Screenshot of ADP Mobile App: Highly rated on the App Store
View your pay and much more anytime and virtually anywhere.