What users are saying about

APS

43 Ratings

ADP Workforce Now

470 Ratings
Score 7 out of 101

APS

43 Ratings
Score 6.5 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

APS

They are more suited to growing, nimble companies. They are soon adding employee approval to time cards and checkin by facial recognition. Additions and changes to improve functionality might not work for a very large company like GE.
Ronald D. Tompkins profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
APS
8.5
Employee demographic data
ADP Workforce Now
8.1
APS
9.4
Employment history
ADP Workforce Now
8.1
APS
8.7
Job profiles and administration
ADP Workforce Now
7.7
APS
8.3
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
APS
8.2
Organizational charting
ADP Workforce Now
6.6
APS
7.9
Organization and location management
ADP Workforce Now
7.3
APS
8.4
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
APS
8.4

Payroll Management

ADP Workforce Now
8.1
APS
8.5
Pay calculation
ADP Workforce Now
8.7
APS
9.2
Support for external payroll vendors
ADP Workforce Now
7.5
APS
5.7
Benefit plan administration
ADP Workforce Now
8.0
APS
8.2
Direct deposit files
ADP Workforce Now
8.6
APS
9.9
Salary revision and increment management
ADP Workforce Now
7.9
APS
8.9
Reimbursement management
ADP Workforce Now
7.7
APS
9.0

Leave and Attendance Management

ADP Workforce Now
8.1
APS
8.7
Approval workflow
ADP Workforce Now
8.1
APS
9.4
Balance details
ADP Workforce Now
8.1
APS
8.2
Annual carry-forward and encashment
ADP Workforce Now
8.1
APS
8.3

Employee Self Service

ADP Workforce Now
8.2
APS
8.6
View and generate pay and benefit information
ADP Workforce Now
8.8
APS
9.4
Update personal information
ADP Workforce Now
8.7
APS
9.4
View company policy documentation
ADP Workforce Now
8.6
APS
8.1
Employee recognition
ADP Workforce Now
7.6
APS
7.6
View job history
ADP Workforce Now
7.6
APS
8.6

Asset Management

ADP Workforce Now
6.0
APS
8.0
Tracking of all physical assets
ADP Workforce Now
6.0
APS
8.0

HR Reporting

ADP Workforce Now
7.0
APS
8.4
Report builder
ADP Workforce Now
7.1
APS
9.2
Pre-built reports
ADP Workforce Now
7.0
APS
8.5
Ability to combine HR data with external data
ADP Workforce Now
7.0
APS
7.4

Onboarding

ADP Workforce Now
5.5
APS
9.0
New hire portal
ADP Workforce Now
6.1
APS
9.3
Manager tracking tools
ADP Workforce Now
4.9
APS
8.7

Performance and Goals

ADP Workforce Now
7.8
APS
7.8
Corporate goal setting
ADP Workforce Now
7.7
APS
8.1
Individual goal setting
ADP Workforce Now
7.9
APS
8.2
Line-of sight-visibility
ADP Workforce Now
7.7
APS
8.2
Performance tracking
ADP Workforce Now
7.9
APS
6.9

Performance Management

ADP Workforce Now
7.5
APS
8.0
Performance plans
ADP Workforce Now
7.6
APS
7.9
Performance improvement plans
ADP Workforce Now
7.5
APS
7.0
Review status tracking
ADP Workforce Now
7.7
APS
8.4
Review reminders
ADP Workforce Now
7.4
APS
8.3
Multiple review frequency
ADP Workforce Now
7.3
APS
8.5

Succession Planning

ADP Workforce Now
6.0
APS
5.0
Create succession plans/pools
ADP Workforce Now
5.8
APS
5.0
Candidate ranking
ADP Workforce Now
5.8
APS
5.0
Candidate search
ADP Workforce Now
6.3
APS
Candidate development
ADP Workforce Now
6.2
APS

Recruiting / ATS

ADP Workforce Now
6.7
APS
8.8
Job Requisition Management
ADP Workforce Now
7.9
APS
9.2
Company Website Posting
ADP Workforce Now
7.5
APS
9.2
Publish to Social Media
ADP Workforce Now
7.5
APS
9.2
Job Search Site Posting
ADP Workforce Now
6.7
APS
8.8
Duplicate Candidate Prevention
ADP Workforce Now
2.3
APS
7.6
Applicant Tracking
ADP Workforce Now
7.3
APS
8.4
Notifications and Alerts
ADP Workforce Now
7.6
APS
9.2

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Ease of use of software
  • Intuitive step by step process for processing payroll
  • Reporting is easily customized
John Bellini III profile photo

Cons

  • Managers would like a link to their Outlook calendar for all of their reports' vacation time. Currently, the employee will get a link to add to their personal Outlook just not the managers.
  • Would like to see real time changes when updating any of the configurations pages. It is a pain to have to log off and log back on to see how the changes look.
Karen Webb profile photo
  • I would like to see a totals column on the page where I enter hours. For example "john" worked 36 regular hours and took 4 vacation hours. I would like a column showing 40 hours.
Sandy Wright profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
APS9.7
Based on 6 answers
Without a doubt, we will stay with APS Online
Patricia Riedlinger profile photo

Usability

ADP Workforce Now8.1
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
APS9.5
Based on 4 answers
In general, it's a great system to use. We were looking for simplicity and ease of use and have received raves from our employees in their ability to access and make use of the system. There is still so much more that we have yet to gain as we continue working through each of the modules.
No photo available

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
I haven't had any outages
No photo available

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
No photo available

Support

ADP Workforce Now6.2
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
APS9.0
Based on 1 answer
We had great webinars.
No photo available

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
APS8.7
Based on 4 answers
My implementation went smoothly. They were always ready to assist when needed.
Chanell Clayton profile photo

Alternatives Considered

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo
This is the only payroll service I have used. It has been a good experience and learning opportunity
Tina Archer profile photo

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available

Return on Investment

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo
  • They have made payroll day much easier.
Nathan Worthan profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.