What users are saying about

ADP Workforce Now

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484 Ratings
42 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
42 Ratings
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Score 7.3 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

APS

They are more suited to growing, nimble companies. They are soon adding employee approval to time cards and checkin by facial recognition. Additions and changes to improve functionality might not work for a very large company like GE.
Ronald D. Tompkins profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
APS
8.5
Employee demographic data
ADP Workforce Now
8.1
APS
9.4
Employment history
ADP Workforce Now
8.1
APS
8.7
Job profiles and administration
ADP Workforce Now
7.7
APS
8.3
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
APS
8.2
Organizational charting
ADP Workforce Now
6.7
APS
7.9
Organization and location management
ADP Workforce Now
7.4
APS
8.4
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
APS
8.4

Payroll Management

ADP Workforce Now
8.1
APS
8.5
Pay calculation
ADP Workforce Now
8.7
APS
9.2
Support for external payroll vendors
ADP Workforce Now
7.5
APS
5.7
Benefit plan administration
ADP Workforce Now
8.0
APS
8.2
Direct deposit files
ADP Workforce Now
8.6
APS
9.9
Salary revision and increment management
ADP Workforce Now
7.8
APS
9.0
Reimbursement management
ADP Workforce Now
7.8
APS
9.0

Leave and Attendance Management

ADP Workforce Now
8.1
APS
8.7
Approval workflow
ADP Workforce Now
8.1
APS
9.4
Balance details
ADP Workforce Now
8.1
APS
8.2
Annual carry-forward and encashment
ADP Workforce Now
8.1
APS
8.3

Employee Self Service

ADP Workforce Now
8.2
APS
8.6
View and generate pay and benefit information
ADP Workforce Now
8.7
APS
9.4
Update personal information
ADP Workforce Now
8.7
APS
9.5
View company policy documentation
ADP Workforce Now
8.5
APS
8.1
Employee recognition
ADP Workforce Now
7.6
APS
7.6
View job history
ADP Workforce Now
7.6
APS
8.6

Asset Management

ADP Workforce Now
6.0
APS
8.0
Tracking of all physical assets
ADP Workforce Now
6.0
APS
8.0

HR Reporting

ADP Workforce Now
7.0
APS
8.4
Report builder
ADP Workforce Now
7.1
APS
9.2
Pre-built reports
ADP Workforce Now
7.0
APS
8.5
Ability to combine HR data with external data
ADP Workforce Now
7.0
APS
7.4

Onboarding

ADP Workforce Now
5.5
APS
9.0
New hire portal
ADP Workforce Now
6.1
APS
9.3
Manager tracking tools
ADP Workforce Now
4.8
APS
8.7

Performance and Goals

ADP Workforce Now
7.7
APS
7.8
Corporate goal setting
ADP Workforce Now
7.6
APS
8.1
Individual goal setting
ADP Workforce Now
7.8
APS
8.2
Line-of sight-visibility
ADP Workforce Now
7.6
APS
8.2
Performance tracking
ADP Workforce Now
7.9
APS
6.9

Performance Management

ADP Workforce Now
7.4
APS
8.0
Performance plans
ADP Workforce Now
7.6
APS
7.9
Performance improvement plans
ADP Workforce Now
7.4
APS
7.0
Review status tracking
ADP Workforce Now
7.6
APS
8.4
Review reminders
ADP Workforce Now
7.3
APS
8.3
Multiple review frequency
ADP Workforce Now
7.2
APS
8.5

Succession Planning

ADP Workforce Now
6.0
APS
5.0
Create succession plans/pools
ADP Workforce Now
5.8
APS
5.0
Candidate ranking
ADP Workforce Now
5.8
APS
5.0
Candidate search
ADP Workforce Now
6.3
APS
Candidate development
ADP Workforce Now
6.2
APS

Recruiting / ATS

ADP Workforce Now
6.6
APS
8.8
Job Requisition Management
ADP Workforce Now
7.9
APS
9.2
Company Website Posting
ADP Workforce Now
7.5
APS
9.2
Publish to Social Media
ADP Workforce Now
7.3
APS
9.2
Job Search Site Posting
ADP Workforce Now
6.6
APS
8.8
Duplicate Candidate Prevention
ADP Workforce Now
2.3
APS
7.6
Applicant Tracking
ADP Workforce Now
7.2
APS
8.4
Notifications and Alerts
ADP Workforce Now
7.5
APS
9.2

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • CUSTOMER SERVICE. They are so helpful and you get a really quick response. You don't ever sit on hold for hours on end and you get the RIGHT answer or resolution to your problem. We previously had ADP which was a nightmare so APS Online customer service has made our bi-weekly payroll runs a breeze.
  • Customizable - we were able to make any adjustments as needed to our different departments, types of rates, types of vacation accruals etc. With the great customer service we can explain exactly what needs to change and they take care of it right away.
  • Transition from your old provider - APS Online worked with us and pulled in all of our old information. It made our workload a lot easier. They even helped pull reports for us to use from our old system which has helped us complete various workers comp audits.
  • Reporting - through APS Online you can create SO many custom reports. Its easy to use and very intuitive.
Lindsey Rosin profile photo

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • I really don't have any complaints about APS OnLine. I had spent a lot of time reviewing several payroll services long before I decided on using APS OnLine. I am very satisfied that my decision was the right one for our organization.
Susan Johnson profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
APS9.7
Based on 6 answers
We just moved to APS Online and are happy so far.
Karla Hebert profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
APS9.5
Based on 4 answers
Very well streamlined, easy to understand, very intuitive
No photo available

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
I haven't had any outages
No photo available

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
No photo available

Support

ADP Workforce Now6.7
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
APS9.9
Based on 3 answers
There is one primary account representative that we contact on a regular basis. If she is unavailable, there are others on her team. It does seem that our implementation was more complex than others that have been installed, so fixes are not as easily remedied.
No photo available

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
Even if it wasn't in-person on location, we felt like we had our trainer in the room with us.
No photo available

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
APS9.0
Based on 1 answer
We had great webinars.
No photo available

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
APS8.7
Based on 4 answers
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
No photo available

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
The boutique feeling and the great customer service are worth its weight in gold! APS OnLine is also financially a great decision. All around, a perfect way for our size of company to go. We haven't looked back since!
No photo available

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
APS9.0
Based on 1 answer
I've never had a problem with the system nor in finding the right information.
No photo available

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • Better time monitoring of employees by managers
  • Great Customer Satisfaction
  • Really a good timekeeping and payroll solution for small and mid-sized business.
Robert W. Hartmann profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

APS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Our Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with our Payroll solution. This ensures the best possible user experience for our customers.