What users are saying about

Ascentis HR

174 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

Ascentis HR

174 Ratings
Score 6.6 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

ADP is well suited when you have a large workforce. We have over 450 employees and frequently have those who are hired and those who retire. It's such a great opportunity to give employees ownership of their own employee information.I think if you have a small business, it may be hard to justify the cost of ADP. However, the fact that they can take care of your payroll and taxes and such is pretty awesome.
Nicole Rieger profile photo

Ascentis HR

Pulling information quickly: to do Employment Verification for existing or former employees, getting contact and benefit information about employees, compensation history, and present history, job title, position hours per week, and pulling reports for EEO reporting, employee lists for audits or evaluations etc.
Catherine Peterson profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Ascentis HR
7.2
Employee demographic data
ADP Workforce Now
8.0
Ascentis HR
7.9
Employment history
ADP Workforce Now
8.1
Ascentis HR
7.7
Job profiles and administration
ADP Workforce Now
7.7
Ascentis HR
7.4
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Ascentis HR
7.1
Organizational charting
ADP Workforce Now
6.6
Ascentis HR
5.8
Organization and location management
ADP Workforce Now
7.3
Ascentis HR
7.1
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Ascentis HR
7.2

Payroll Management

ADP Workforce Now
8.1
Ascentis HR
7.4
Pay calculation
ADP Workforce Now
8.7
Ascentis HR
7.8
Support for external payroll vendors
ADP Workforce Now
7.5
Ascentis HR
7.2
Benefit plan administration
ADP Workforce Now
8.0
Ascentis HR
7.2
Direct deposit files
ADP Workforce Now
8.7
Ascentis HR
8.2
Salary revision and increment management
ADP Workforce Now
7.9
Ascentis HR
7.5
Reimbursement management
ADP Workforce Now
7.7
Ascentis HR
6.2

Leave and Attendance Management

ADP Workforce Now
8.1
Ascentis HR
7.5
Approval workflow
ADP Workforce Now
8.1
Ascentis HR
7.5
Balance details
ADP Workforce Now
8.1
Ascentis HR
7.3
Annual carry-forward and encashment
ADP Workforce Now
8.1
Ascentis HR
7.6

Employee Self Service

ADP Workforce Now
8.2
Ascentis HR
7.6
View and generate pay and benefit information
ADP Workforce Now
8.8
Ascentis HR
8.0
Update personal information
ADP Workforce Now
8.7
Ascentis HR
8.4
View company policy documentation
ADP Workforce Now
8.6
Ascentis HR
7.4
Employee recognition
ADP Workforce Now
7.6
Ascentis HR
7.0
View job history
ADP Workforce Now
7.6
Ascentis HR
7.3

Asset Management

ADP Workforce Now
6.0
Ascentis HR
7.0
Tracking of all physical assets
ADP Workforce Now
6.0
Ascentis HR
7.0

HR Reporting

ADP Workforce Now
7.0
Ascentis HR
6.2
Report builder
ADP Workforce Now
7.1
Ascentis HR
6.7
Pre-built reports
ADP Workforce Now
7.0
Ascentis HR
6.4
Ability to combine HR data with external data
ADP Workforce Now
7.0
Ascentis HR
5.5

Onboarding

ADP Workforce Now
5.5
Ascentis HR
6.6
New hire portal
ADP Workforce Now
6.1
Ascentis HR
6.9
Manager tracking tools
ADP Workforce Now
4.9
Ascentis HR
6.3

Performance and Goals

ADP Workforce Now
7.8
Ascentis HR
6.1
Corporate goal setting
ADP Workforce Now
7.7
Ascentis HR
6.3
Individual goal setting
ADP Workforce Now
7.9
Ascentis HR
6.4
Line-of sight-visibility
ADP Workforce Now
7.7
Ascentis HR
5.9
Performance tracking
ADP Workforce Now
7.9
Ascentis HR
6.1

Performance Management

ADP Workforce Now
7.5
Ascentis HR
6.0
Performance plans
ADP Workforce Now
7.6
Ascentis HR
6.0
Performance improvement plans
ADP Workforce Now
7.5
Ascentis HR
6.0
Review status tracking
ADP Workforce Now
7.7
Ascentis HR
6.3
Review reminders
ADP Workforce Now
7.4
Ascentis HR
6.1
Multiple review frequency
ADP Workforce Now
7.3
Ascentis HR
5.5

Succession Planning

ADP Workforce Now
6.0
Ascentis HR
5.4
Create succession plans/pools
ADP Workforce Now
5.8
Ascentis HR
5.2
Candidate ranking
ADP Workforce Now
5.8
Ascentis HR
5.5
Candidate search
ADP Workforce Now
6.3
Ascentis HR
5.6
Candidate development
ADP Workforce Now
6.2
Ascentis HR
5.3

Recruiting / ATS

ADP Workforce Now
6.7
Ascentis HR
6.8
Job Requisition Management
ADP Workforce Now
7.9
Ascentis HR
6.8
Company Website Posting
ADP Workforce Now
7.5
Ascentis HR
7.1
Publish to Social Media
ADP Workforce Now
7.5
Ascentis HR
7.0
Job Search Site Posting
ADP Workforce Now
6.7
Ascentis HR
6.7
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ascentis HR
6.6
Applicant Tracking
ADP Workforce Now
7.3
Ascentis HR
7.0
Notifications and Alerts
ADP Workforce Now
7.6
Ascentis HR
6.4

Pros

  • Employee self-service - eliminate paperwork, give your employees power, and simplify your workflow!
  • Intranet system - share what's new with your staff, track all of your company's policy forms, and roll-out various trainings!
  • Onboarding activities (custom activity management) - eliminate all your new hire paperwork and focus cultural assimilation during those first couple of days!
Sarah Hersh, PHR profile photo
  • A clean system that is easy to navigate through and change information
  • Ability to grow into the system and customize to our company's tracking needs and changes
  • Robust system that holds a tremendous amount of critical information in one place
Catherine Peterson profile photo

Cons

  • Custom reporting tool is not intuitive, particularly joins between different data, and the proprietary reporting tool is clunky and slow.
  • Effective dates are grouped within areas (e.g. employment profile) making an employee's historical record extremely difficult to discern. This bleeds into the reporting.
  • There is no test environment available for clients, nor is there one (I'm told) available for ADP support.
  • Service hold-times are long and the support is inadequate. Nearly every call for us ends with "we need to escalate this to development".
  • There is no ability to configure field dependencies (e.g. departments are only available within a specific business unit), and employee attributes are one-dimensional (not hierarchical).
  • The workflow tool for manager self-service is extremely limited and completely text-based. This, plus the lack of the test environment, makes deploying a reliable manager self-service system nearly impossible.
Christopher Carey, HRIP profile photo
  • One of the biggest issues I have had with Ascentis HR is that it lacks updates. We started using it four years ago. We stopped using it because we were trying to piecemeal three different systems together. We tried another system for two and a half years. That didn't work out any better. We decided to give Ascentis HR another try. I was hoping that there would be a few upgrades, but the system was largely the same. On the one hand, I admit it was nice because there was not a steep learning curve, but on the other, the technology was behind a lot of the other systems that we were presented with.
  • The complaint that I hear the most from my employees is that there is no app for the program and that it is extremely hard to use on any mobile device. The Employee Self Service/Portal is set to be used on a computer or laptop - not a small mobile device. With so many people using their phones as the main internet source, it does make it difficult for many of our employees to access their self-service portal outside of the work environment.
  • Because it is an older system, some of the things can be a little trickier to set up. Benefits are one of them. There are multiple screens that need to be gone through and rules that need to be built. It can seem a little like a choose-your-own-adventure at times. If you don't hit the correct button on the right page, you may miss out on options down the road. There is no real safeguard built in and no particular view mode to see if things were done correctly. You have to make things "live" in order to see if your rules and the benefits worked. In addition, once the benefits have been set up correctly for the employees, it still has to be mapped and moved over for payroll to be able to see things.
  • Currently, we are using their remote desktop service which requires us to move anything we want to put on our Employee's Self Service Portal from our desktops to their remote desktops and then copying the correct path to bring it back to our online version of an old MySpace page. I know that they are trying, but it seems as though it is a lot of work for something that should be a lot easier to do with a few more layout and posting options.
  • Although they do have some canned reports, most of the reporting functions take time to learn and is best done when one understands how to write Custom Reports to get the information that one is seeking. The Customer Service Reps are usually more than happy to help, but it does take time to explain just what you are looking for and how to make it into a report that would help you. Overall, I think that the structure of the reporting function is solid; however, the user-friendliness of it is not.
Jennifer Steffens profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
We're looking into other vendors for cost savings. Sometimes it's frustrating to contact the general ledger deparment.
Karen Brandis profile photo
Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo

Usability

ADP Workforce Now8.0
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo
Ascentis HR7.0
Based on 7 answers
I have used numerous other systems and Ascentis is by FAR the best system I've ever used. I love its ability to customize to your organization's needs!! Would highly recommend to anyone!
Heidi Thomsen profile photo

Support

ADP Workforce Now6.1
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo
Ascentis HR7.3
Based on 85 answers
With most issues, Ascentis support is very responsive and helpful, however when the issue is one that requires technical review and/or support, there is rarely any follow-up or response. The issues with the electronic transmittal of benefit information to carriers was one that after 1.5 years has yet to be resolved and follow-up from Ascentis on the status has been minimal. I have only receive information after repeated complaints were filed and escalated to top management.
Kelly C. Neill, SPHR profile photo

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo

Alternatives Considered

Clients chose ADP workforce NOW and required specialist for implementation and ADP provided referal
Les Meyer profile photo
The user adaptability of Ascentis is far superior to other HRIS I have used. The ability for the user to taylor the system to the specific needs of the company is by far the biggest selling point of the system. Additionally, the reporting feature which allows the user to pull data from any field in the system, even customized fields, is extremely attractive and not common with other HRIS
Kelly C. Neill, SPHR profile photo

Return on Investment

  • We are consultants for companies that have chosen WFN so ROI is not relevant for us but I believe it is good return if implemented properly
Les Meyer profile photo
  • Improved employee communication and customer service. Empowered employees to keep their own data current and relevant
  • Streamlined the recruiting, benefits administration and onboarding processes to significantly reduce the amount of time required by HR. Reduced the HR staff by 1.5 FTE as a direct result of implementation of Ascentis HR and Ascentis Recruiting.
  • Significantly impacted the companies ability to maintain compliance with Affirmative Action requirements.
Kelly C. Neill, SPHR profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details