What users are saying about

ADP Workforce Now

469 Ratings
Score 7 out of 101

Ascentis Payroll

10 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Ascentis Payroll

Ascentis Payroll is well suited for small companies where there is minimal audit/review that needs to happen. The system is something that has to be audited regularly. Also may be a good solution for an organization that has a well versed Payroll MANAGER, versus a Payroll Administrator that may require some guidance.
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Ascentis Payroll
Employee demographic data
ADP Workforce Now
8.0
Ascentis Payroll
Employment history
ADP Workforce Now
8.1
Ascentis Payroll
Job profiles and administration
ADP Workforce Now
7.7
Ascentis Payroll
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Ascentis Payroll
Organizational charting
ADP Workforce Now
6.6
Ascentis Payroll
Organization and location management
ADP Workforce Now
7.3
Ascentis Payroll
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Ascentis Payroll

Payroll Management

ADP Workforce Now
8.1
Ascentis Payroll
Pay calculation
ADP Workforce Now
8.7
Ascentis Payroll
Support for external payroll vendors
ADP Workforce Now
7.5
Ascentis Payroll
Benefit plan administration
ADP Workforce Now
8.0
Ascentis Payroll
Direct deposit files
ADP Workforce Now
8.7
Ascentis Payroll
Salary revision and increment management
ADP Workforce Now
7.9
Ascentis Payroll
Reimbursement management
ADP Workforce Now
7.7
Ascentis Payroll

Leave and Attendance Management

ADP Workforce Now
8.1
Ascentis Payroll
Approval workflow
ADP Workforce Now
8.1
Ascentis Payroll
Balance details
ADP Workforce Now
8.1
Ascentis Payroll
Annual carry-forward and encashment
ADP Workforce Now
8.1
Ascentis Payroll

Employee Self Service

ADP Workforce Now
8.2
Ascentis Payroll
View and generate pay and benefit information
ADP Workforce Now
8.8
Ascentis Payroll
Update personal information
ADP Workforce Now
8.7
Ascentis Payroll
View company policy documentation
ADP Workforce Now
8.6
Ascentis Payroll
Employee recognition
ADP Workforce Now
7.6
Ascentis Payroll
View job history
ADP Workforce Now
7.6
Ascentis Payroll

Asset Management

ADP Workforce Now
6.0
Ascentis Payroll
Tracking of all physical assets
ADP Workforce Now
6.0
Ascentis Payroll

HR Reporting

ADP Workforce Now
7.0
Ascentis Payroll
Report builder
ADP Workforce Now
7.1
Ascentis Payroll
Pre-built reports
ADP Workforce Now
7.0
Ascentis Payroll
Ability to combine HR data with external data
ADP Workforce Now
7.0
Ascentis Payroll

Onboarding

ADP Workforce Now
5.5
Ascentis Payroll
New hire portal
ADP Workforce Now
6.1
Ascentis Payroll
Manager tracking tools
ADP Workforce Now
4.9
Ascentis Payroll

Performance and Goals

ADP Workforce Now
7.8
Ascentis Payroll
Corporate goal setting
ADP Workforce Now
7.7
Ascentis Payroll
Individual goal setting
ADP Workforce Now
7.9
Ascentis Payroll
Line-of sight-visibility
ADP Workforce Now
7.7
Ascentis Payroll
Performance tracking
ADP Workforce Now
7.9
Ascentis Payroll

Performance Management

ADP Workforce Now
7.5
Ascentis Payroll
Performance plans
ADP Workforce Now
7.6
Ascentis Payroll
Performance improvement plans
ADP Workforce Now
7.5
Ascentis Payroll
Review status tracking
ADP Workforce Now
7.7
Ascentis Payroll
Review reminders
ADP Workforce Now
7.4
Ascentis Payroll
Multiple review frequency
ADP Workforce Now
7.3
Ascentis Payroll

Succession Planning

ADP Workforce Now
6.0
Ascentis Payroll
Create succession plans/pools
ADP Workforce Now
5.8
Ascentis Payroll
Candidate ranking
ADP Workforce Now
5.8
Ascentis Payroll
Candidate search
ADP Workforce Now
6.3
Ascentis Payroll
Candidate development
ADP Workforce Now
6.2
Ascentis Payroll

Recruiting / ATS

ADP Workforce Now
6.7
Ascentis Payroll
Job Requisition Management
ADP Workforce Now
7.9
Ascentis Payroll
Company Website Posting
ADP Workforce Now
7.5
Ascentis Payroll
Publish to Social Media
ADP Workforce Now
7.5
Ascentis Payroll
Job Search Site Posting
ADP Workforce Now
6.7
Ascentis Payroll
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ascentis Payroll
Applicant Tracking
ADP Workforce Now
7.3
Ascentis Payroll
Notifications and Alerts
ADP Workforce Now
7.6
Ascentis Payroll

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Creating Manual Checks: this system is very easy to create a manual check on an emergency/as needed basis.
  • Canned reports: good selection to choose from
  • Easy to load reports from timekeeper to ensure accurate processing
No photo available

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • Custom reports: not user friendly or intuitive and have to call support every time and they are not the most trained to be able to assist
  • Taxes: A lot of back and forth with the Tax team and they make the ownership on the employer without providing much support
  • Not all items flow from Ascentis HR to Ascentis Payroll so there are many duplicate manual additions to record.
  • All updates have to be entered into HR before it flows to Payroll system. If update made in Payroll system, it will not flow over to HR system.
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
Paychex worked a lot easier and their representatives knew the system in and out. Any issues were easily resolved and if a solution required time, they would always find a way to help the customer versus having the customer try to figure out what a solution is. This can be rather frustrating when you are an administrator and are not the subject matter expert
No photo available

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • Positive: One seamless solution that pulls in time and attendance for quick processing
  • Negative: Multiple audit of system and information processed through
  • Negative: taxes-- must have knowledge of payroll taxes, their "experts" are not always helpful
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Ascentis Payroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details