What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
10 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Ascentis Payroll

Ascentis Payroll is well suited for small companies where there is minimal audit/review that needs to happen. The system is something that has to be audited regularly. Also may be a good solution for an organization that has a well versed Payroll MANAGER, versus a Payroll Administrator that may require some guidance.
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Ascentis Payroll
Employee demographic data
ADP Workforce Now
8.1
Ascentis Payroll
Employment history
ADP Workforce Now
8.1
Ascentis Payroll
Job profiles and administration
ADP Workforce Now
7.7
Ascentis Payroll
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Ascentis Payroll
Organizational charting
ADP Workforce Now
6.7
Ascentis Payroll
Organization and location management
ADP Workforce Now
7.4
Ascentis Payroll
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Ascentis Payroll

Payroll Management

ADP Workforce Now
8.1
Ascentis Payroll
Pay calculation
ADP Workforce Now
8.7
Ascentis Payroll
Support for external payroll vendors
ADP Workforce Now
7.5
Ascentis Payroll
Benefit plan administration
ADP Workforce Now
8.0
Ascentis Payroll
Direct deposit files
ADP Workforce Now
8.6
Ascentis Payroll
Salary revision and increment management
ADP Workforce Now
7.8
Ascentis Payroll
Reimbursement management
ADP Workforce Now
7.8
Ascentis Payroll

Leave and Attendance Management

ADP Workforce Now
8.1
Ascentis Payroll
Approval workflow
ADP Workforce Now
8.1
Ascentis Payroll
Balance details
ADP Workforce Now
8.1
Ascentis Payroll
Annual carry-forward and encashment
ADP Workforce Now
8.1
Ascentis Payroll

Employee Self Service

ADP Workforce Now
8.2
Ascentis Payroll
View and generate pay and benefit information
ADP Workforce Now
8.7
Ascentis Payroll
Update personal information
ADP Workforce Now
8.7
Ascentis Payroll
View company policy documentation
ADP Workforce Now
8.5
Ascentis Payroll
Employee recognition
ADP Workforce Now
7.6
Ascentis Payroll
View job history
ADP Workforce Now
7.6
Ascentis Payroll

Asset Management

ADP Workforce Now
6.0
Ascentis Payroll
Tracking of all physical assets
ADP Workforce Now
6.0
Ascentis Payroll

HR Reporting

ADP Workforce Now
7.0
Ascentis Payroll
Report builder
ADP Workforce Now
7.1
Ascentis Payroll
Pre-built reports
ADP Workforce Now
7.0
Ascentis Payroll
Ability to combine HR data with external data
ADP Workforce Now
7.0
Ascentis Payroll

Onboarding

ADP Workforce Now
5.5
Ascentis Payroll
New hire portal
ADP Workforce Now
6.1
Ascentis Payroll
Manager tracking tools
ADP Workforce Now
4.8
Ascentis Payroll

Performance and Goals

ADP Workforce Now
7.7
Ascentis Payroll
Corporate goal setting
ADP Workforce Now
7.6
Ascentis Payroll
Individual goal setting
ADP Workforce Now
7.8
Ascentis Payroll
Line-of sight-visibility
ADP Workforce Now
7.6
Ascentis Payroll
Performance tracking
ADP Workforce Now
7.9
Ascentis Payroll

Performance Management

ADP Workforce Now
7.4
Ascentis Payroll
Performance plans
ADP Workforce Now
7.6
Ascentis Payroll
Performance improvement plans
ADP Workforce Now
7.4
Ascentis Payroll
Review status tracking
ADP Workforce Now
7.6
Ascentis Payroll
Review reminders
ADP Workforce Now
7.3
Ascentis Payroll
Multiple review frequency
ADP Workforce Now
7.2
Ascentis Payroll

Succession Planning

ADP Workforce Now
6.0
Ascentis Payroll
Create succession plans/pools
ADP Workforce Now
5.8
Ascentis Payroll
Candidate ranking
ADP Workforce Now
5.8
Ascentis Payroll
Candidate search
ADP Workforce Now
6.3
Ascentis Payroll
Candidate development
ADP Workforce Now
6.2
Ascentis Payroll

Recruiting / ATS

ADP Workforce Now
6.6
Ascentis Payroll
Job Requisition Management
ADP Workforce Now
7.9
Ascentis Payroll
Company Website Posting
ADP Workforce Now
7.5
Ascentis Payroll
Publish to Social Media
ADP Workforce Now
7.3
Ascentis Payroll
Job Search Site Posting
ADP Workforce Now
6.6
Ascentis Payroll
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Ascentis Payroll
Applicant Tracking
ADP Workforce Now
7.2
Ascentis Payroll
Notifications and Alerts
ADP Workforce Now
7.5
Ascentis Payroll

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Creating Manual Checks: this system is very easy to create a manual check on an emergency/as needed basis.
  • Canned reports: good selection to choose from
  • Easy to load reports from timekeeper to ensure accurate processing
No photo available

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • Custom reports: not user friendly or intuitive and have to call support every time and they are not the most trained to be able to assist
  • Taxes: A lot of back and forth with the Tax team and they make the ownership on the employer without providing much support
  • Not all items flow from Ascentis HR to Ascentis Payroll so there are many duplicate manual additions to record.
  • All updates have to be entered into HR before it flows to Payroll system. If update made in Payroll system, it will not flow over to HR system.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
We're looking into other vendors for cost savings. Sometimes it's frustrating to contact the general ledger deparment.
Karen Brandis profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Paychex worked a lot easier and their representatives knew the system in and out. Any issues were easily resolved and if a solution required time, they would always find a way to help the customer versus having the customer try to figure out what a solution is. This can be rather frustrating when you are an administrator and are not the subject matter expert
No photo available

Return on Investment

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo
  • Positive: One seamless solution that pulls in time and attendance for quick processing
  • Negative: Multiple audit of system and information processed through
  • Negative: taxes-- must have knowledge of payroll taxes, their "experts" are not always helpful
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Ascentis Payroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details