What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
2 Ratings
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Score 5.1 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Bond Teamspirit

It worked very well for payroll and HR, less so for recruiting. Recruiters reported that they were only able to contact 30-50 candidates with one email, compared to 100-500+ with other systems. The payroll and recruiting databases did not communicate well with one another, resulting in a lot of extra steps to convey the appropriate info.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Bond Teamspirit
5.6
Employee demographic data
ADP Workforce Now
8.2
Bond Teamspirit
3.0
Employment history
ADP Workforce Now
8.2
Bond Teamspirit
7.0
Job profiles and administration
ADP Workforce Now
7.7
Bond Teamspirit
6.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Bond Teamspirit
2.0
Organizational charting
ADP Workforce Now
6.6
Bond Teamspirit
7.0
Organization and location management
ADP Workforce Now
7.5
Bond Teamspirit
7.0
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
Bond Teamspirit
7.0

Payroll Management

ADP Workforce Now
8.1
Bond Teamspirit
7.7
Pay calculation
ADP Workforce Now
8.7
Bond Teamspirit
9.0
Support for external payroll vendors
ADP Workforce Now
7.5
Bond Teamspirit
8.0
Benefit plan administration
ADP Workforce Now
8.0
Bond Teamspirit
7.0
Direct deposit files
ADP Workforce Now
8.6
Bond Teamspirit
7.0
Salary revision and increment management
ADP Workforce Now
7.9
Bond Teamspirit
7.0
Reimbursement management
ADP Workforce Now
8.0
Bond Teamspirit
8.0

Leave and Attendance Management

ADP Workforce Now
8.2
Bond Teamspirit
9.0
Approval workflow
ADP Workforce Now
8.1
Bond Teamspirit
9.0
Balance details
ADP Workforce Now
8.1
Bond Teamspirit
9.0
Annual carry-forward and encashment
ADP Workforce Now
8.2
Bond Teamspirit
9.0

Employee Self Service

ADP Workforce Now
8.2
Bond Teamspirit
6.6
View and generate pay and benefit information
ADP Workforce Now
8.7
Bond Teamspirit
7.0
Update personal information
ADP Workforce Now
8.7
Bond Teamspirit
7.0
View company policy documentation
ADP Workforce Now
8.6
Bond Teamspirit
7.0
Employee recognition
ADP Workforce Now
7.6
Bond Teamspirit
5.0
View job history
ADP Workforce Now
7.6
Bond Teamspirit
7.0

Asset Management

ADP Workforce Now
6.0
Bond Teamspirit
8.0
Tracking of all physical assets
ADP Workforce Now
6.0
Bond Teamspirit
8.0

HR Reporting

ADP Workforce Now
7.2
Bond Teamspirit
6.7
Report builder
ADP Workforce Now
7.2
Bond Teamspirit
9.0
Pre-built reports
ADP Workforce Now
7.1
Bond Teamspirit
7.0
Ability to combine HR data with external data
ADP Workforce Now
7.2
Bond Teamspirit
4.0

Onboarding

ADP Workforce Now
5.5
Bond Teamspirit
5.0
New hire portal
ADP Workforce Now
6.1
Bond Teamspirit
5.0
Manager tracking tools
ADP Workforce Now
4.8
Bond Teamspirit
5.0

Performance and Goals

ADP Workforce Now
7.7
Bond Teamspirit
7.3
Corporate goal setting
ADP Workforce Now
7.6
Bond Teamspirit
8.0
Individual goal setting
ADP Workforce Now
7.8
Bond Teamspirit
7.0
Line-of sight-visibility
ADP Workforce Now
7.6
Bond Teamspirit
7.0
Performance tracking
ADP Workforce Now
7.9
Bond Teamspirit
7.0

Performance Management

ADP Workforce Now
7.4
Bond Teamspirit
7.6
Performance plans
ADP Workforce Now
7.6
Bond Teamspirit
7.0
Performance improvement plans
ADP Workforce Now
7.4
Bond Teamspirit
7.0
Review status tracking
ADP Workforce Now
7.6
Bond Teamspirit
8.0
Review reminders
ADP Workforce Now
7.3
Bond Teamspirit
8.0
Multiple review frequency
ADP Workforce Now
7.2
Bond Teamspirit
8.0

Succession Planning

ADP Workforce Now
6.0
Bond Teamspirit
7.3
Create succession plans/pools
ADP Workforce Now
5.8
Bond Teamspirit
7.0
Candidate ranking
ADP Workforce Now
5.7
Bond Teamspirit
7.0
Candidate search
ADP Workforce Now
6.3
Bond Teamspirit
7.0
Candidate development
ADP Workforce Now
6.2
Bond Teamspirit
8.0

Recruiting / ATS

ADP Workforce Now
6.8
Bond Teamspirit
4.0
Job Requisition Management
ADP Workforce Now
8.1
Bond Teamspirit
5.0
Company Website Posting
ADP Workforce Now
7.8
Bond Teamspirit
3.0
Publish to Social Media
ADP Workforce Now
7.7
Bond Teamspirit
3.0
Job Search Site Posting
ADP Workforce Now
6.9
Bond Teamspirit
3.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Bond Teamspirit
3.0
Applicant Tracking
ADP Workforce Now
7.4
Bond Teamspirit
5.0
Notifications and Alerts
ADP Workforce Now
7.7
Bond Teamspirit
6.0

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • An excellent and customizable reporting function
  • Very robust database that can handle large amounts of data
  • Easy integration of HR and payroll functions
No photo available

Cons

  • Reporting. Each ADP software has a reporting tool tied to it. ADP Workforce Now happens to have the weakest reporting tool of any ADP product, but they know this and everyone is being told that the new versions (4.0+) will address current issues, like duplicate rows, fields required but cannot be pulling in a report, etc.
  • HR / Payroll Separation. Unlike almost every other version of ADP, WFN creates a gigantic divide between the HR area and Payroll area, almost competing against one another. The challenge is keeping a teamwork attitude in spite of this oversight. Payroll reports rarely match HR reports because of this problem. But once you understand what each report is pulling, you can easily determine where you report needs to come from in order to be accurate, but this is very frustrating at times.
  • Support. Again, unlike every other product, WFN decided to create separate support models for the HRB side versus the Payroll side. But neither know anything about the other, which is terribly frustrating to the client. You will need to educate yourself a lot to avoid hours on the phone with no answer. But it is rather simple to learn with the available tools, and ADP ILearn (free).
  • ADP is always behind the ball in terms of compatibility with IE/other browsers. There are work arounds but usually by the time ADP is supporting one version of IE, everyone is already on the next, and so forth.
  • No organization chart capability, no proxy manager capabilities (for performance reviews/manager changes), no ability to hand documents, etc.
Henri Pichal profile photo
  • We found it difficult to customize for our firm's needs - for example, several fields were required although necessary for our process, and BOND was unable to change this for us.
  • At the time, limited interaction between BOND and Outlook/Office 365.
  • Compared to other systems, not as many features. No mobile app functionality.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

All the solutions we reviewed were fairly similar to ADP WFN in terms of the capabilities/products we were using. Pricing was also pretty similar across the board, with the exception of iSolved, which is the provider we chose to go with after +10 years with ADP.
Sarah Frindt profile photo
We chose BOND because it had the capacity to handle large amounts of data and because we needed the advanced reporting function. Ultimately, the recruiting functionality was limited compared to other, similar systems - particularly in the integration with Office 365, social media, and MSP sites. We ended up deciding to end our contract with BOND in favor of one which served our recruiting needs better.
No photo available

Return on Investment

  • By switching from ADP WFN to a smaller payroll provider (with the same capabilities as we were using with ADP), we saved 40%.
Sarah Frindt profile photo
  • It slowed down our recruiting function due to limited integration with other tools (job boards, etc).
  • Excellent reporting helped manage metrics more effectively.
  • System was often not stable which caused us to have to duplicate efforts.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Bond Teamspirit

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details