What users are saying about

ADP Workforce Now

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484 Ratings

Bridge

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45 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101

Bridge

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45 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Bridge

Very well suited for development opportunities, compliance training, signing compensation documents through checkpoints, etc.
Alexandra Morgan profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Bridge
Employee demographic data
ADP Workforce Now
8.1
Bridge
Employment history
ADP Workforce Now
8.1
Bridge
Job profiles and administration
ADP Workforce Now
7.7
Bridge
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Bridge
Organizational charting
ADP Workforce Now
6.7
Bridge
Organization and location management
ADP Workforce Now
7.4
Bridge
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Bridge

Payroll Management

ADP Workforce Now
8.1
Bridge
Pay calculation
ADP Workforce Now
8.7
Bridge
Support for external payroll vendors
ADP Workforce Now
7.5
Bridge
Benefit plan administration
ADP Workforce Now
8.0
Bridge
Direct deposit files
ADP Workforce Now
8.6
Bridge
Salary revision and increment management
ADP Workforce Now
7.8
Bridge
Reimbursement management
ADP Workforce Now
7.8
Bridge

Leave and Attendance Management

ADP Workforce Now
8.1
Bridge
Approval workflow
ADP Workforce Now
8.1
Bridge
Balance details
ADP Workforce Now
8.1
Bridge
Annual carry-forward and encashment
ADP Workforce Now
8.1
Bridge

Employee Self Service

ADP Workforce Now
8.2
Bridge
View and generate pay and benefit information
ADP Workforce Now
8.7
Bridge
Update personal information
ADP Workforce Now
8.7
Bridge
View company policy documentation
ADP Workforce Now
8.5
Bridge
Employee recognition
ADP Workforce Now
7.6
Bridge
View job history
ADP Workforce Now
7.6
Bridge

Asset Management

ADP Workforce Now
6.0
Bridge
Tracking of all physical assets
ADP Workforce Now
6.0
Bridge

HR Reporting

ADP Workforce Now
7.0
Bridge
Report builder
ADP Workforce Now
7.1
Bridge
Pre-built reports
ADP Workforce Now
7.0
Bridge
Ability to combine HR data with external data
ADP Workforce Now
7.0
Bridge

Onboarding

ADP Workforce Now
5.5
Bridge
6.6
New hire portal
ADP Workforce Now
6.1
Bridge
6.1
Manager tracking tools
ADP Workforce Now
4.8
Bridge
6.7
Compliance tracking and reporting
ADP Workforce Now
Bridge
6.8

Performance and Goals

ADP Workforce Now
7.7
Bridge
6.3
Corporate goal setting
ADP Workforce Now
7.6
Bridge
6.6
Individual goal setting
ADP Workforce Now
7.8
Bridge
5.8
Line-of sight-visibility
ADP Workforce Now
7.6
Bridge
6.2
Performance tracking
ADP Workforce Now
7.9
Bridge
7.1
Subordinate goal setting
ADP Workforce Now
Bridge
6.0

Performance Management

ADP Workforce Now
7.4
Bridge
6.3
Performance plans
ADP Workforce Now
7.6
Bridge
6.9
Performance improvement plans
ADP Workforce Now
7.4
Bridge
5.6
Review status tracking
ADP Workforce Now
7.6
Bridge
6.9
Review reminders
ADP Workforce Now
7.3
Bridge
5.8
Multiple review frequency
ADP Workforce Now
7.2
Bridge
6.4
Plan weighting
ADP Workforce Now
Bridge
7.3
Manager note taking
ADP Workforce Now
Bridge
6.0
Rater nomination workflow
ADP Workforce Now
Bridge
6.4
Workflow restrictions
ADP Workforce Now
Bridge
6.2
Reporting
ADP Workforce Now
Bridge
5.9

Succession Planning

ADP Workforce Now
6.0
Bridge
Create succession plans/pools
ADP Workforce Now
5.8
Bridge
Candidate ranking
ADP Workforce Now
5.8
Bridge
Candidate search
ADP Workforce Now
6.3
Bridge
Candidate development
ADP Workforce Now
6.2
Bridge

Recruiting / ATS

ADP Workforce Now
6.6
Bridge
Job Requisition Management
ADP Workforce Now
7.9
Bridge
Company Website Posting
ADP Workforce Now
7.5
Bridge
Publish to Social Media
ADP Workforce Now
7.3
Bridge
Job Search Site Posting
ADP Workforce Now
6.6
Bridge
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Bridge
Applicant Tracking
ADP Workforce Now
7.2
Bridge
Notifications and Alerts
ADP Workforce Now
7.5
Bridge

Learning Management

ADP Workforce Now
Bridge
6.9
Course authoring
ADP Workforce Now
Bridge
7.2
Course catalog or library
ADP Workforce Now
Bridge
6.3
Player/Portal
ADP Workforce Now
Bridge
7.0
Learning content
ADP Workforce Now
Bridge
6.8
Mobile friendly
ADP Workforce Now
Bridge
7.5
Progress tracking & certifications
ADP Workforce Now
Bridge
7.1
Assignments
ADP Workforce Now
Bridge
7.1
Compliance management
ADP Workforce Now
Bridge
7.3
Learning administration
ADP Workforce Now
Bridge
7.4
Learning reporting & analytics
ADP Workforce Now
Bridge
6.5
Social learning
ADP Workforce Now
Bridge
5.1

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Checkpoints is remarkably well. It compels manager/employee communication and verification of completed milestones in a collaborative manner.
  • The retain feature has really helped verify as well as provided a mechanism for retained knowledge for our learners. It has encouraged learners to actually try to engage with the all trainings.
  • The communication tools (emails, creating groups etc.) have been a great asset for our managers in the field. The manager can send an email directly to one or more of his team without using other tools.
Greg Harper profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • Provide the ability to allow hierarchies to be not just a linear assignment.
  • Provide more what we call "Advanced Report" capabilities. (Learning Admin reporting)
  • Allow SCORM or any course to track and view interaction data.
Greg Harper profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
We are happy with ADP Workforce Now. Set up is rather simple and will accommodate almost any/every need for your business in the areas of HR, Payroll., & Compliance. Support can be inconsistent but every process has an online manual with step by step instructions that make troubleshooting much easier. We rarely need to call support. Payroll tax is and tax filing are second to none and processing/importing is rather simple.
Henri Pichal profile photo
Bridge6.4
Based on 1 answer
Pretty likely because Bridge is a good product that will probably meet our needs. However now that I am more familiar with what the LMS can/can't do I will probably be a better shopper to see if there is another LMS that can fill the gaps that this one has
Matthew Cordova profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
Bridge was the obvious choice. I started exploring Canvas and discovered that the university was testing Bridge for possible acquisition. I became an early adopter and user. The single sign-on and integration with PeopleSoft data were huge.
Laurel Duncan profile photo

Return on Investment

  • We are now able to focus on other areas of our business instead of trying to build reports manually.
  • Our payroll is now in our hands. We know the process, where the money is going and how to resolve issues for our employees.
  • The organizational charts have saved our owners and all of our managers a ton of time and effort knowing what their orgs look like. We didn't have anything like that before that wasn't completely manual.
Nicole Rieger profile photo
  • Certainly, Bridge was not an inexpensive option when we were reviewing platforms. To date, we have not seen a positive ROI but believe that will happen in the near future as we expand an offering of an additional program.
  • Reviews from our users indicate that they appreciate the professional and easy to use features Bridge provides, along with the video based design of the program.
  • The program we developed with the Bridge platform supports our position as educators in our industry.
Larry Laskowski profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

ADP Workforce Now More Information

Bridge

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Bridge More Information