What users are saying about
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1138 Ratings
52 Ratings

ADP Workforce Now

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1138 Ratings
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Score 7.8 out of 100
52 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ADP Workforce Now

I can't think of a less appropriate scenario, it is just their customer service is as bad as you can get. They have 2 call centers, one Stateside and one in the Philippines. Usually the Stateside is resourceful and you can resolve the issue in the same call, but if your call gets routed to the Philippines normally you know more than the person on the other side of the line and they place you on hold several times during the call to review procedures and processes, some of those that you have already told them on the same call. But the worst I have experienced so far is the lack of continuity on the sales or account executives. It can be frustrating to start a process with one account or major accounts representative and have that person move to a new roll within the same organization and there is no follow up from them or from their department, leaving you out in the cold. It is equally frustrating to start an implementation process with them and after a year has passed still have issues and the implementation specialist is nowhere to be found. Great System But Worst Customer Service.
Samuel Rodriguez | TrustRadius Reviewer

Bridge

Bridge is suited for scenarios where you need ppl to complete steps in order or test that they received the correct amount of knowledge after watching a video. I do think Bridge is less appropriate for companies that use it in external training scenarios as there is some key functionality missing. We gotten very good at brainstorming and finding solutions/ways to get Bridge to work the way that we need it to
Kelsey DeBruin | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Bridge
Employee demographic data
ADP Workforce Now
8.1
Bridge
Employment history
ADP Workforce Now
7.8
Bridge
Job profiles and administration
ADP Workforce Now
8.0
Bridge
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.6
Bridge
Organizational charting
ADP Workforce Now
6.8
Bridge
Organization and location management
ADP Workforce Now
7.4
Bridge
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.4
Bridge

Payroll Management

ADP Workforce Now
8.1
Bridge
Pay calculation
ADP Workforce Now
8.6
Bridge
Support for external payroll vendors
ADP Workforce Now
7.4
Bridge
Benefit plan administration
ADP Workforce Now
7.9
Bridge
Direct deposit files
ADP Workforce Now
8.9
Bridge
Salary revision and increment management
ADP Workforce Now
8.2
Bridge
Reimbursement management
ADP Workforce Now
7.7
Bridge

Leave and Attendance Management

ADP Workforce Now
7.8
Bridge
Approval workflow
ADP Workforce Now
8.1
Bridge
Balance details
ADP Workforce Now
7.9
Bridge
Annual carry-forward and encashment
ADP Workforce Now
7.6
Bridge

Employee Self Service

ADP Workforce Now
8.3
Bridge
View and generate pay and benefit information
ADP Workforce Now
8.8
Bridge
Update personal information
ADP Workforce Now
8.8
Bridge
View company policy documentation
ADP Workforce Now
8.4
Bridge
Employee recognition
ADP Workforce Now
7.7
Bridge
View job history
ADP Workforce Now
7.7
Bridge

Asset Management

ADP Workforce Now
6.0
Bridge
Tracking of all physical assets
ADP Workforce Now
6.0
Bridge

HR Reporting

ADP Workforce Now
7.3
Bridge
Report builder
ADP Workforce Now
7.5
Bridge
Pre-built reports
ADP Workforce Now
7.6
Bridge
Ability to combine HR data with external data
ADP Workforce Now
6.9
Bridge

Onboarding

ADP Workforce Now
5.5
Bridge
New hire portal
ADP Workforce Now
6.1
Bridge
Manager tracking tools
ADP Workforce Now
4.8
Bridge

Performance and Goals

ADP Workforce Now
7.0
Bridge
Corporate goal setting
ADP Workforce Now
6.8
Bridge
Individual goal setting
ADP Workforce Now
7.3
Bridge
Line-of sight-visibility
ADP Workforce Now
6.7
Bridge
Performance tracking
ADP Workforce Now
7.2
Bridge

Performance Management

ADP Workforce Now
6.9
Bridge
Performance plans
ADP Workforce Now
7.0
Bridge
Performance improvement plans
ADP Workforce Now
6.6
Bridge
Review status tracking
ADP Workforce Now
7.1
Bridge
Review reminders
ADP Workforce Now
7.3
Bridge
Multiple review frequency
ADP Workforce Now
6.8
Bridge

Succession Planning

ADP Workforce Now
6.0
Bridge
Create succession plans/pools
ADP Workforce Now
5.8
Bridge
Candidate ranking
ADP Workforce Now
5.8
Bridge
Candidate search
ADP Workforce Now
6.3
Bridge
Candidate development
ADP Workforce Now
6.2
Bridge

Recruiting / ATS

ADP Workforce Now
6.6
Bridge
Job Requisition Management
ADP Workforce Now
7.5
Bridge
Company Website Posting
ADP Workforce Now
7.5
Bridge
Publish to Social Media
ADP Workforce Now
7.0
Bridge
Job Search Site Posting
ADP Workforce Now
7.0
Bridge
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Bridge
Applicant Tracking
ADP Workforce Now
7.3
Bridge
Notifications and Alerts
ADP Workforce Now
7.5
Bridge

Learning Management

ADP Workforce Now
Bridge
7.4
Course authoring
ADP Workforce Now
Bridge
7.5
Course catalog or library
ADP Workforce Now
Bridge
7.0
Player/Portal
ADP Workforce Now
Bridge
7.5
Learning content
ADP Workforce Now
Bridge
7.5
Mobile friendly
ADP Workforce Now
Bridge
8.0
Progress tracking & certifications
ADP Workforce Now
Bridge
7.4
Assignments
ADP Workforce Now
Bridge
7.4
Compliance management
ADP Workforce Now
Bridge
7.7
Learning administration
ADP Workforce Now
Bridge
8.1
Learning reporting & analytics
ADP Workforce Now
Bridge
7.1
Social learning
ADP Workforce Now
Bridge
6.1

Pros

ADP Workforce Now

  • ADP's Client Services division is dedicated to helping us! I have called them numerous times and every time they have an answer to my question, basically saving the day!
  • The WFN Reporting feature is amazing! It's so robust! There are a bunch of reports already created that you can choose from to fit your needs. You can also create a custom report, which is simple. If you need assistance, you can call Client Services and one of the awesome reps can help!
Lanita Palermo | TrustRadius Reviewer

Bridge

  • Bridge is designed for the user so it is intuitive and easy to use.
  • Bridge includes an authoring tool so building custom content is fast and easy.
  • Bridge does a good job of providing user information for managers. Managers can quickly and easily see how many courses their reports are enrolled in and if anyone is overdue on required courses.
  • Bridge is also built with learning science in mind. There are multiple options for assessments, including an option for verified tasks to be completed to demonstrate proficiency.
Bronson Pasko | TrustRadius Reviewer

Cons

ADP Workforce Now

  • I would like the employee' individual pages to open up to their basic information and then allow me to move around. I like quick access to SSN, DOB, hire date, etc. all in one place so that I can answer questions quickly.
  • I would love to have access to more modules in the Essential Package without all of the excess fees. We are a small company and it would be great to have even limited access to performance management and recruiting manager.
Pamela Downey | TrustRadius Reviewer

Bridge

  • Bridge could improve their categorization feature for trainings; folders would be great!
  • I'd like to see more ways to add content in the Bridge native environment in the future. Being able to create tables, infographics, and other training materials right in the system would be a great time saver.
Emily Stokes | TrustRadius Reviewer

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.0
Based on 50 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR | TrustRadius Reviewer

Bridge

Bridge 8.3
Based on 2 answers
It has been very useful to our organization in getting compliance training complete. We have a 24/7/365 organization with some folks only working 2 days a week during the summer only, many work full-time jobs elsewhere and can't make weekday programs and facilities don't have to alter schedules to get mass numbers of people through training like you have to do with live training..
Glenna Stricklett | TrustRadius Reviewer

Usability

ADP Workforce Now

ADP Workforce Now 7.1
Based on 27 answers
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Christopher Carey, HRIP | TrustRadius Reviewer

Bridge

Bridge 9.1
Based on 1 answer
Even our folks who fought using it realized how easy it was once they took their first course.
Glenna Stricklett | TrustRadius Reviewer

Support

ADP Workforce Now

ADP Workforce Now 3.9
Based on 34 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch | TrustRadius Reviewer

Bridge

Bridge 9.1
Based on 1 answer
Always timely and knowledgeable assistance. Very patient explaining answers to novice users.
Glenna Stricklett | TrustRadius Reviewer

Online Training

ADP Workforce Now

ADP Workforce Now 6.7
Based on 9 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee | TrustRadius Reviewer

Bridge

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 6.9
Based on 19 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

Bridge

Bridge 8.2
Based on 1 answer
Our challenges were internal - nothing with Bridge. We had regular, productive meetings with our implementation representative.
Glenna Stricklett | TrustRadius Reviewer

Alternatives Considered

ADP Workforce Now

I have found that ADP Workforce Now has been the most user-friendly system and offers the features that our organization needs. It is also easy for our staff to use and the mobile app is wonderful for all of our staff in the office and out in the field to use.
Rosa Cantrell | TrustRadius Reviewer

Bridge

Our previous LMS was Symphony. Hands down, there is no comparison. Switching to Bridge was the best decision made by our management team. All we used Symphony for was for our monthly compliance training. Many times people would complain that they would need to retake their compliance course as Symphony would lose records. It became a hassle having to retake a course because you didn't save a copy of the completion certificate. Bridge allows for more than just compliance training AND we are able to see if learners didn't complete their courses via the reports.
Jane Frank | TrustRadius Reviewer

Scalability

ADP Workforce Now

ADP Workforce Now 7.8
Based on 322 answers
ADP Workforce Now has a wide range of products and touches all aspects of payroll and HR. We do not currently use the HR side of ADP but we know it is available if we ever want to incorporate it in our business
Krystal Hicks | TrustRadius Reviewer

Bridge

No score
No answers yet
No answers on this topic

Return on Investment

ADP Workforce Now

  • Workforce Now is a lot more expensive than our previous product, but we knew that up front and it's a better product overall and we are completely satisfied!
  • Going paperless with our payroll process has been a huge time saver for us.
  • ADP worked with us to map our pay codes that get downloaded to QuickBooks so we can balance our payroll. By getting our mapping done, balancing our payroll is now a 15-minute task instead of a 2-hour task.
Lanita Palermo | TrustRadius Reviewer

Bridge

  • Certainly, Bridge was not an inexpensive option when we were reviewing platforms. To date, we have not seen a positive ROI but believe that will happen in the near future as we expand an offering of an additional program.
  • Reviews from our users indicate that they appreciate the professional and easy to use features Bridge provides, along with the video based design of the program.
  • The program we developed with the Bridge platform supports our position as educators in our industry.
Larry Laskowski | TrustRadius Reviewer

Screenshots

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Bridge

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ADP Workforce Now
7.9
Bridge
8.2

Likelihood to Renew

ADP Workforce Now
8.0
Bridge
8.3

Usability

ADP Workforce Now
7.1
Bridge
9.1

Reliability and Availability

ADP Workforce Now
7.4
Bridge

Performance

ADP Workforce Now
7.0
Bridge

Support

ADP Workforce Now
3.9
Bridge
9.1

In-Person Training

ADP Workforce Now
2.9
Bridge

Online Training

ADP Workforce Now
6.7
Bridge

Implementation

ADP Workforce Now
6.9
Bridge
8.2

Scalability

ADP Workforce Now
7.8
Bridge

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