What users are saying about

ADP Workforce Now

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490 Ratings
Top Rated
79 Ratings

ADP Workforce Now

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490 Ratings
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Score 7.1 out of 101
Top Rated
79 Ratings
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Score 7.3 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Bullhorn Recruitment CRM

Bullhorn is only appropriate for staffing/recruiting agencies, or internal corporate recruiters. It is made to track jobs, candidates, placements, and is not well suited for any other scenario. Bullhorn integrates with other, more robust software for sales and leads gen, but itself is not a sales or lead gen tool. Bullhorn works best when you integrate with the other services you're already using, like your background screening vendor, phone service, or other analytics tools.
Ingrid Reyes profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Bullhorn Recruitment CRM
Employee demographic data
ADP Workforce Now
8.1
Bullhorn Recruitment CRM
Employment history
ADP Workforce Now
8.2
Bullhorn Recruitment CRM
Job profiles and administration
ADP Workforce Now
7.8
Bullhorn Recruitment CRM
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Bullhorn Recruitment CRM
Organizational charting
ADP Workforce Now
6.6
Bullhorn Recruitment CRM
Organization and location management
ADP Workforce Now
7.5
Bullhorn Recruitment CRM
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
Bullhorn Recruitment CRM

Payroll Management

ADP Workforce Now
8.2
Bullhorn Recruitment CRM
Pay calculation
ADP Workforce Now
8.8
Bullhorn Recruitment CRM
Support for external payroll vendors
ADP Workforce Now
7.6
Bullhorn Recruitment CRM
Benefit plan administration
ADP Workforce Now
8.1
Bullhorn Recruitment CRM
Direct deposit files
ADP Workforce Now
8.7
Bullhorn Recruitment CRM
Salary revision and increment management
ADP Workforce Now
7.9
Bullhorn Recruitment CRM
Reimbursement management
ADP Workforce Now
8.0
Bullhorn Recruitment CRM

Leave and Attendance Management

ADP Workforce Now
8.2
Bullhorn Recruitment CRM
Approval workflow
ADP Workforce Now
8.1
Bullhorn Recruitment CRM
Balance details
ADP Workforce Now
8.2
Bullhorn Recruitment CRM
Annual carry-forward and encashment
ADP Workforce Now
8.4
Bullhorn Recruitment CRM

Employee Self Service

ADP Workforce Now
8.2
Bullhorn Recruitment CRM
View and generate pay and benefit information
ADP Workforce Now
8.7
Bullhorn Recruitment CRM
Update personal information
ADP Workforce Now
8.7
Bullhorn Recruitment CRM
View company policy documentation
ADP Workforce Now
8.5
Bullhorn Recruitment CRM
Employee recognition
ADP Workforce Now
7.3
Bullhorn Recruitment CRM
View job history
ADP Workforce Now
7.6
Bullhorn Recruitment CRM

Asset Management

ADP Workforce Now
6.0
Bullhorn Recruitment CRM
Tracking of all physical assets
ADP Workforce Now
6.0
Bullhorn Recruitment CRM

HR Reporting

ADP Workforce Now
7.0
Bullhorn Recruitment CRM
Report builder
ADP Workforce Now
7.0
Bullhorn Recruitment CRM
Pre-built reports
ADP Workforce Now
7.0
Bullhorn Recruitment CRM
Ability to combine HR data with external data
ADP Workforce Now
7.0
Bullhorn Recruitment CRM

Onboarding

ADP Workforce Now
5.5
Bullhorn Recruitment CRM
New hire portal
ADP Workforce Now
6.1
Bullhorn Recruitment CRM
Manager tracking tools
ADP Workforce Now
4.8
Bullhorn Recruitment CRM

Performance and Goals

ADP Workforce Now
7.7
Bullhorn Recruitment CRM
Corporate goal setting
ADP Workforce Now
7.5
Bullhorn Recruitment CRM
Individual goal setting
ADP Workforce Now
7.8
Bullhorn Recruitment CRM
Line-of sight-visibility
ADP Workforce Now
7.6
Bullhorn Recruitment CRM
Performance tracking
ADP Workforce Now
7.8
Bullhorn Recruitment CRM

Performance Management

ADP Workforce Now
7.1
Bullhorn Recruitment CRM
Performance plans
ADP Workforce Now
7.3
Bullhorn Recruitment CRM
Performance improvement plans
ADP Workforce Now
7.1
Bullhorn Recruitment CRM
Review status tracking
ADP Workforce Now
7.3
Bullhorn Recruitment CRM
Review reminders
ADP Workforce Now
7.0
Bullhorn Recruitment CRM
Multiple review frequency
ADP Workforce Now
6.9
Bullhorn Recruitment CRM

Succession Planning

ADP Workforce Now
6.0
Bullhorn Recruitment CRM
Create succession plans/pools
ADP Workforce Now
5.8
Bullhorn Recruitment CRM
Candidate ranking
ADP Workforce Now
5.8
Bullhorn Recruitment CRM
Candidate search
ADP Workforce Now
6.3
Bullhorn Recruitment CRM
Candidate development
ADP Workforce Now
6.2
Bullhorn Recruitment CRM

Recruiting / ATS

ADP Workforce Now
6.8
Bullhorn Recruitment CRM
8.2
Job Requisition Management
ADP Workforce Now
8.1
Bullhorn Recruitment CRM
8.5
Company Website Posting
ADP Workforce Now
7.8
Bullhorn Recruitment CRM
8.8
Publish to Social Media
ADP Workforce Now
7.7
Bullhorn Recruitment CRM
8.6
Job Search Site Posting
ADP Workforce Now
6.9
Bullhorn Recruitment CRM
8.3
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Bullhorn Recruitment CRM
7.3
Applicant Tracking
ADP Workforce Now
7.4
Bullhorn Recruitment CRM
8.5
Notifications and Alerts
ADP Workforce Now
7.7
Bullhorn Recruitment CRM
7.6
Customized Application Form
ADP Workforce Now
Bullhorn Recruitment CRM
8.0
Resume Management
ADP Workforce Now
Bullhorn Recruitment CRM
8.4
Candidate Search
ADP Workforce Now
Bullhorn Recruitment CRM
7.8
Collaboration
ADP Workforce Now
Bullhorn Recruitment CRM
8.3
Task Creation and Delegation
ADP Workforce Now
Bullhorn Recruitment CRM
8.7
Email Templates
ADP Workforce Now
Bullhorn Recruitment CRM
8.5
User Permissions
ADP Workforce Now
Bullhorn Recruitment CRM
8.9
Reporting
ADP Workforce Now
Bullhorn Recruitment CRM
6.6

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Most importantly, Bullhorn Recruitment CRM and Outlook were able to communicate, so for example, if a candidate sent a resume in an email via Outlook, we were able to directly parse the CV in Bullhorn and create the candidate's profile.
  • Another interesting feature is that we are able to parse LinkedIn profiles to get a candidate's details. This is actually interesting if you want the candidate created in Bullhorn while you wait for the actual resume. Once you get the actual CV you can directly link it to the candidate who's already created. You don't need to save the CV and then add it.
  • When it comes to client management; Bullhorn Recruitment CRM allows you to create one company and add as many contacts as you wish. You can add notes to each individual contact, create follow-up tasks and even send calendar invites via Bullhorn is you are using the email feature.
No photo available

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • Some key areas of the system are not customizable, including some very basic functions that you would expect to be. The amount of times we are told by support, "this is the default method and it cannot be changed" is quite disappointing.
  • The layout / workflow in vacancies is poor and not easy to see where you are at with each vacancy.
  • The LinkedIn integration does not work very well. It does not actually cross-reference profiles in LinkedIn & Bullhorn unless a certain link is clicked in every single candidate (even if the email address matches the one in the profile's Linkedin account), so this renders the LinkedIn integration ineffective in many cases. Furthermore, the LinkedIn team information area (aka 'Team activities') in each candidate profile does not populate properly, with information missing or strange text appearing. All in all, it's a poor API.
  • The process for booking interviews is arduous. For example, when in a candidate profile and trying to make an appointment for an interview, it does not populate fields you would expect it to. You even have to find/enter the candidate as an attendee when you're already in that candidate profile! (Sending out vacancy details to candidates is just as clunky. Even from within a vacancy you have to search from within all vacancy documents to find the job spec document that you want to send).
  • The email editor is shockingly bad. It's all too easy to end up sending out client or candidate emails with mixed-up fonts, because in the editor you cannot see what's going on. Also, when adding candidate notes, it does not keep the formatting such as paragraphs, so you end up with notes that don't read particularly well.
  • The 'standard resume' templates are not great and the formatting of CVs can end up looking a bit unprofessional. You are only allowed 2 templates, which is not much good if you have clients that require you to use their own front sheets. We now do all of our CV formatting outside of Bullhorn and then import the finished files into the candidate profile.
Steve B. Thompson profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Bullhorn Recruitment CRM4.9
Based on 8 answers
It is not worth the man hours to fix and the stressfulness of issues. It doesn't show greatness for an ever changing environment that we have.
No photo available

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Bullhorn Recruitment CRM10.0
Based on 1 answer
Bullhorn really works for me and what I do. I can move through full desk recruiting and use it to both market to clients as well as recruit candidates. Overall, it has helped to keep my business on track and to evaluate how well I am doing and to track effectively
Derek Rose profile photo

Support

ADP Workforce Now7.0
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
Bullhorn Recruitment CRM1.0
Based on 1 answer
They don't care, they want you off the phone, and you have to talk to multiple people where you repeat your problem again and again before they tell you they will call you back. They never will call you back, so you'll call the next day & repeat the cycle until you finally shame someone into fixing your problem or threaten them with legal action due to breach of contract.
Dixie Agostino, SHRM-SCP, SPHR, CPC profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Have never used another ATS.
Alexa Betze profile photo

Return on Investment

  • This has allowed us to have more transparency for both management and staff regarding time off balances. This has allowed us to make important management decisions regarding staffing.
  • This has streamlined our payroll process and helped get more accountability from supervisors regarding approvals and oversight.
  • The initial setup was really tough and extremely time consuming. It took months to get it set up properly and to get management staff setup on the system and using it efficiently. The out of pocket costs for set up were pricey as well.
Erin Brouillette profile photo
  • Great tool that makes it very easy to track candidates and provides a great database and way to keep track of roles, candidates and users.
  • Positively effects business because we use this tool for everything - to publish roles, to source, to submit candidates, to track candidates, etc etc
  • Lots of features and ways to keep track of candidates and create tear sheets, etc etc
  • Only negative is that sourcing is sometimes a pain and does not often times provide great results.
Alexa Betze profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Bullhorn Recruitment CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details