What users are saying about

ADP Workforce Now

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484 Ratings
3 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
3 Ratings
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Score 8.7 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

CakeHR

I would really recommend it to other companies. Especially to companies like ours, startups, 10+ employees. CakeHR gives you a good overview of all the teams, days off, and you have all the data about employees in one system.
Maaike van der Kroon profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
CakeHR
6.7
Employee demographic data
ADP Workforce Now
8.1
CakeHR
5.5
Employment history
ADP Workforce Now
8.1
CakeHR
4.6
Job profiles and administration
ADP Workforce Now
7.7
CakeHR
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
CakeHR
Organizational charting
ADP Workforce Now
6.7
CakeHR
9.1
Organization and location management
ADP Workforce Now
7.4
CakeHR
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
CakeHR

Payroll Management

ADP Workforce Now
8.1
CakeHR
Pay calculation
ADP Workforce Now
8.7
CakeHR
Support for external payroll vendors
ADP Workforce Now
7.5
CakeHR
Benefit plan administration
ADP Workforce Now
8.0
CakeHR
Direct deposit files
ADP Workforce Now
8.6
CakeHR
Salary revision and increment management
ADP Workforce Now
7.8
CakeHR
Reimbursement management
ADP Workforce Now
7.8
CakeHR

Leave and Attendance Management

ADP Workforce Now
8.1
CakeHR
8.6
Approval workflow
ADP Workforce Now
8.1
CakeHR
8.2
Balance details
ADP Workforce Now
8.1
CakeHR
9.1
Annual carry-forward and encashment
ADP Workforce Now
8.1
CakeHR

Employee Self Service

ADP Workforce Now
8.2
CakeHR
8.6
View and generate pay and benefit information
ADP Workforce Now
8.7
CakeHR
Update personal information
ADP Workforce Now
8.7
CakeHR
9.1
View company policy documentation
ADP Workforce Now
8.5
CakeHR
Employee recognition
ADP Workforce Now
7.6
CakeHR
View job history
ADP Workforce Now
7.6
CakeHR
8.2

Asset Management

ADP Workforce Now
6.0
CakeHR
Tracking of all physical assets
ADP Workforce Now
6.0
CakeHR

HR Reporting

ADP Workforce Now
7.0
CakeHR
6.8
Report builder
ADP Workforce Now
7.1
CakeHR
7.3
Pre-built reports
ADP Workforce Now
7.0
CakeHR
6.4
Ability to combine HR data with external data
ADP Workforce Now
7.0
CakeHR

Onboarding

ADP Workforce Now
5.5
CakeHR
9.1
New hire portal
ADP Workforce Now
6.1
CakeHR
9.1
Manager tracking tools
ADP Workforce Now
4.8
CakeHR
9.1

Performance and Goals

ADP Workforce Now
7.7
CakeHR
9.1
Corporate goal setting
ADP Workforce Now
7.6
CakeHR
9.1
Individual goal setting
ADP Workforce Now
7.8
CakeHR
9.1
Line-of sight-visibility
ADP Workforce Now
7.6
CakeHR
9.1
Performance tracking
ADP Workforce Now
7.9
CakeHR
9.1

Performance Management

ADP Workforce Now
7.4
CakeHR
8.0
Performance plans
ADP Workforce Now
7.6
CakeHR
7.3
Performance improvement plans
ADP Workforce Now
7.4
CakeHR
6.4
Review status tracking
ADP Workforce Now
7.6
CakeHR
9.1
Review reminders
ADP Workforce Now
7.3
CakeHR
8.2
Multiple review frequency
ADP Workforce Now
7.2
CakeHR
9.1

Succession Planning

ADP Workforce Now
6.0
CakeHR
Create succession plans/pools
ADP Workforce Now
5.8
CakeHR
Candidate ranking
ADP Workforce Now
5.8
CakeHR
Candidate search
ADP Workforce Now
6.3
CakeHR
Candidate development
ADP Workforce Now
6.2
CakeHR

Recruiting / ATS

ADP Workforce Now
6.6
CakeHR
Job Requisition Management
ADP Workforce Now
7.9
CakeHR
Company Website Posting
ADP Workforce Now
7.5
CakeHR
Publish to Social Media
ADP Workforce Now
7.3
CakeHR
Job Search Site Posting
ADP Workforce Now
6.6
CakeHR
Duplicate Candidate Prevention
ADP Workforce Now
2.3
CakeHR
Applicant Tracking
ADP Workforce Now
7.2
CakeHR
Notifications and Alerts
ADP Workforce Now
7.5
CakeHR

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Super easy and usable system.
  • Great customer service; listens to feedback and does something with it, answers really quickly.
  • A good overview per team for managers.
  • An app available for every employee to quickly arrange a request.
Maaike van der Kroon profile photo

Cons

  • Managers would like a link to their Outlook calendar for all of their reports' vacation time. Currently, the employee will get a link to add to their personal Outlook just not the managers.
  • Would like to see real time changes when updating any of the configurations pages. It is a pain to have to log off and log back on to see how the changes look.
Karen Webb profile photo
  • Not all features for an HR system are available in CakeHR, but they are working on it to improve and expand
Maaike van der Kroon profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
This is the first HR system we have used in our company.
Maaike van der Kroon profile photo

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • The system shows us all days off and overtime, so we can manage this and know everything is like agreed in the contract.
  • A simple and affordable system with room to grow.
Maaike van der Kroon profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
ADP Workforce Now Editions & Modules
ADP Workforce Now
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

CakeHR

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
CakeHR Editions & Modules
CakeHR
Edition
Monthly
4.201
1. per user, per month
Additional Pricing Details
No hidden fees Cancel anytime No credit card required Subscribe annually for reduced pricing