ADP Workforce Now vs. Calabrio Teleopti WFM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
Calabrio Teleopti WFM
Score 8.7 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Pricing
ADP Workforce NowCalabrio Teleopti WFM
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce NowCalabrio Teleopti WFM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowCalabrio Teleopti WFM
Top Pros
Top Cons
Features
ADP Workforce NowCalabrio Teleopti WFM
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1022 Ratings
3% below category average
Calabrio Teleopti WFM
-
Ratings
Employee demographic data8.1902 Ratings00 Ratings
Employment history8.2938 Ratings00 Ratings
Job profiles and administration7.9890 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.4917 Ratings00 Ratings
Organizational charting6.7642 Ratings00 Ratings
Organization and location management7.5703 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)7.4649 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1034 Ratings
2% below category average
Calabrio Teleopti WFM
-
Ratings
Pay calculation8.6995 Ratings00 Ratings
Support for external payroll vendors7.2389 Ratings00 Ratings
Off-cycle/On-Demand payment7.8294 Ratings00 Ratings
Benefit plan administration7.9797 Ratings00 Ratings
Direct deposit files8.6983 Ratings00 Ratings
Salary revision and increment management7.7769 Ratings00 Ratings
Reimbursement management7.4468 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.7
844 Ratings
5% below category average
Calabrio Teleopti WFM
-
Ratings
Approval workflow7.8766 Ratings00 Ratings
Balance details7.6799 Ratings00 Ratings
Annual carry-forward and encashment7.6647 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
7.9
1014 Ratings
3% below category average
Calabrio Teleopti WFM
-
Ratings
View and generate pay and benefit information8.2977 Ratings00 Ratings
Update personal information8.5968 Ratings00 Ratings
View company policy documentation8.1782 Ratings00 Ratings
Employee recognition7.0365 Ratings00 Ratings
View job history7.732 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
26% below category average
Calabrio Teleopti WFM
-
Ratings
Tracking of all physical assets6.012 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.0
944 Ratings
8% below category average
Calabrio Teleopti WFM
-
Ratings
Report builder7.3927 Ratings00 Ratings
Pre-built reports7.5923 Ratings00 Ratings
Ability to combine HR data with external data6.1550 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.0
116 Ratings
14% below category average
Calabrio Teleopti WFM
-
Ratings
New hire portal7.4112 Ratings00 Ratings
Manager tracking tools6.692 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
310 Ratings
5% below category average
Calabrio Teleopti WFM
-
Ratings
Corporate goal setting7.9239 Ratings00 Ratings
Individual goal setting7.9290 Ratings00 Ratings
Line-of sight-visibility7.5237 Ratings00 Ratings
Performance tracking7.8283 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
401 Ratings
9% below category average
Calabrio Teleopti WFM
-
Ratings
Performance plans7.3360 Ratings00 Ratings
Performance improvement plans7.2308 Ratings00 Ratings
Review status tracking7.5365 Ratings00 Ratings
Review reminders7.2377 Ratings00 Ratings
Multiple review frequency7.2312 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
28% below category average
Calabrio Teleopti WFM
-
Ratings
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings00 Ratings
Candidate search6.37 Ratings00 Ratings
Candidate development6.26 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.8
420 Ratings
14% below category average
Calabrio Teleopti WFM
-
Ratings
Job Requisition Management7.5365 Ratings00 Ratings
Company Website Posting8.1357 Ratings00 Ratings
Publish to Social Media7.0286 Ratings00 Ratings
Job Search Site Posting7.2320 Ratings00 Ratings
Duplicate Candidate Prevention2.38 Ratings00 Ratings
Applicant Tracking7.1361 Ratings00 Ratings
Notifications and Alerts8.2382 Ratings00 Ratings
Best Alternatives
ADP Workforce NowCalabrio Teleopti WFM
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Genesys Multicloud CX (discontinued)
Genesys Multicloud CX (discontinued)
Score 7.5 out of 10
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User Ratings
ADP Workforce NowCalabrio Teleopti WFM
Likelihood to Recommend
8.1
(1089 ratings)
9.8
(10 ratings)
Likelihood to Renew
7.3
(82 ratings)
-
(0 ratings)
Usability
5.3
(79 ratings)
9.0
(1 ratings)
Availability
7.3
(14 ratings)
-
(0 ratings)
Performance
6.4
(13 ratings)
-
(0 ratings)
Support Rating
7.0
(463 ratings)
-
(0 ratings)
In-Person Training
8.2
(9 ratings)
-
(0 ratings)
Online Training
5.8
(17 ratings)
-
(0 ratings)
Implementation Rating
5.6
(34 ratings)
-
(0 ratings)
Configurability
6.4
(10 ratings)
-
(0 ratings)
Ease of integration
6.1
(8 ratings)
-
(0 ratings)
Product Scalability
7.4
(751 ratings)
-
(0 ratings)
Vendor post-sale
5.2
(8 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(8 ratings)
-
(0 ratings)
User Testimonials
ADP Workforce NowCalabrio Teleopti WFM
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
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Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
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Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
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Calabrio
No answers on this topic
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
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Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Reliability and Availability
ADP
ADP outages are very rare
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Calabrio
No answers on this topic
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
Calabrio
No answers on this topic
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
Calabrio
No answers on this topic
In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
Calabrio
No answers on this topic
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
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Calabrio
No answers on this topic
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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Calabrio
No answers on this topic
Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
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Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Scalability
ADP
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
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Calabrio
No answers on this topic
Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
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Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app