What users are saying about
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535 Ratings

ADP Workforce Now

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535 Ratings
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Score 7.3 out of 101
3 Ratings
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Score 9.6 out of 101

Likelihood to Recommend

ADP Workforce Now

The layout of ADP is working fine. It is working fine, we don't understand why so many upgrades.
Laura Robledo profile photo

Development Dimensions

When I got hired on at my company, we needed some quick wins and instant content to get some of the initiatives going. Having the facilitator and participant materials all ready to go (Training in a box) was extremely helpful. What would have taken me years to put together myself, I was able to put together in a few months. The materials are very user friendly.
Mike Burnett profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.9
Development Dimensions
Employee demographic data
ADP Workforce Now
8.2
Development Dimensions
Employment history
ADP Workforce Now
8.3
Development Dimensions
Job profiles and administration
ADP Workforce Now
7.9
Development Dimensions
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Development Dimensions
Organizational charting
ADP Workforce Now
6.9
Development Dimensions
Organization and location management
ADP Workforce Now
7.8
Development Dimensions
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.5
Development Dimensions

Payroll Management

ADP Workforce Now
8.4
Development Dimensions
Pay calculation
ADP Workforce Now
8.9
Development Dimensions
Support for external payroll vendors
ADP Workforce Now
7.7
Development Dimensions
Benefit plan administration
ADP Workforce Now
8.4
Development Dimensions
Direct deposit files
ADP Workforce Now
8.9
Development Dimensions
Salary revision and increment management
ADP Workforce Now
8.1
Development Dimensions
Reimbursement management
ADP Workforce Now
8.3
Development Dimensions

Leave and Attendance Management

ADP Workforce Now
8.4
Development Dimensions
Approval workflow
ADP Workforce Now
8.0
Development Dimensions
Balance details
ADP Workforce Now
8.7
Development Dimensions
Annual carry-forward and encashment
ADP Workforce Now
8.5
Development Dimensions

Employee Self Service

ADP Workforce Now
8.3
Development Dimensions
View and generate pay and benefit information
ADP Workforce Now
8.8
Development Dimensions
Update personal information
ADP Workforce Now
8.8
Development Dimensions
View company policy documentation
ADP Workforce Now
8.7
Development Dimensions
Employee recognition
ADP Workforce Now
7.7
Development Dimensions
View job history
ADP Workforce Now
7.7
Development Dimensions

Asset Management

ADP Workforce Now
6.0
Development Dimensions
Tracking of all physical assets
ADP Workforce Now
6.0
Development Dimensions

HR Reporting

ADP Workforce Now
7.4
Development Dimensions
Report builder
ADP Workforce Now
7.4
Development Dimensions
Pre-built reports
ADP Workforce Now
7.4
Development Dimensions
Ability to combine HR data with external data
ADP Workforce Now
7.3
Development Dimensions

Onboarding

ADP Workforce Now
5.5
Development Dimensions
9.0
New hire portal
ADP Workforce Now
6.1
Development Dimensions
Manager tracking tools
ADP Workforce Now
4.8
Development Dimensions
9.0

Performance and Goals

ADP Workforce Now
7.8
Development Dimensions
8.3
Corporate goal setting
ADP Workforce Now
7.6
Development Dimensions
9.0
Individual goal setting
ADP Workforce Now
8.0
Development Dimensions
8.0
Line-of sight-visibility
ADP Workforce Now
7.5
Development Dimensions
Performance tracking
ADP Workforce Now
8.0
Development Dimensions
8.0
Subordinate goal setting
ADP Workforce Now
Development Dimensions
8.0

Performance Management

ADP Workforce Now
7.1
Development Dimensions
8.5
Performance plans
ADP Workforce Now
7.3
Development Dimensions
9.0
Performance improvement plans
ADP Workforce Now
7.2
Development Dimensions
8.0
Review status tracking
ADP Workforce Now
7.2
Development Dimensions
Review reminders
ADP Workforce Now
6.9
Development Dimensions
Multiple review frequency
ADP Workforce Now
6.8
Development Dimensions

Succession Planning

ADP Workforce Now
6.0
Development Dimensions
8.0
Create succession plans/pools
ADP Workforce Now
5.8
Development Dimensions
8.0
Candidate ranking
ADP Workforce Now
5.8
Development Dimensions
Candidate search
ADP Workforce Now
6.3
Development Dimensions
Candidate development
ADP Workforce Now
6.2
Development Dimensions

Recruiting / ATS

ADP Workforce Now
6.9
Development Dimensions
Job Requisition Management
ADP Workforce Now
8.0
Development Dimensions
Company Website Posting
ADP Workforce Now
8.0
Development Dimensions
Publish to Social Media
ADP Workforce Now
7.8
Development Dimensions
Job Search Site Posting
ADP Workforce Now
6.9
Development Dimensions
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Development Dimensions
Applicant Tracking
ADP Workforce Now
7.3
Development Dimensions
Notifications and Alerts
ADP Workforce Now
7.9
Development Dimensions

Pros

ADP Workforce Now

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo

Development Dimensions

  • I enjoyed the process of getting certified to teach topics from DDI. Our master instructor was excellent. He gave wonderful feedback and provided an environment where we could practice our skills and be ready to teach.
  • The facilitator and participant materials are very professional and well laid out. They are easy to follow. Especially as a facilitator of the course. The facilitator guide provides very detailed content of what to say and how to teach the topic.
  • I love the additional job aids, videos, surveys and reinforcement of training tools they provide for you to use with your learners. They also are provided in various formats (mobile, hard copy, etc.)
Mike Burnett profile photo

Cons

ADP Workforce Now

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo

Development Dimensions

  • Some of the courses are a bit out of date. They don't always stay up with the times of current trends in the business world.
  • I would like to have the option of using the participant materials in a mobile format instead of having to call in and order hard copy participant materials for each course I teach.
  • I would like to see more courses converted to Industrial format. I work for an Industrial type company and some of the courses are not relevant or do not hit home for our learners. They say they cannot relate to the case studies, videos, etc.
Mike Burnett profile photo

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.8
Based on 30 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo

Development Dimensions

No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now

ADP Workforce Now 8.4
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo

Development Dimensions

No score
No answers yet
No answers on this topic

Support

ADP Workforce Now

ADP Workforce Now 7.2
Based on 15 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Development Dimensions

No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Development Dimensions

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Development Dimensions

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo

Development Dimensions

I like OpenSesame for the numerous options of topics you have to choose from. However, my DDI rep really helped me drill down the topics we needed to focus on. DDI simplified the process for me so it was not so confusing on where to start and what to use. We mapped out a plan together on how to support our employees and leaders in their development.
Mike Burnett profile photo

Return on Investment

ADP Workforce Now

  • Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
  • Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
  • Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.
Sarah Hersh, PHR profile photo

Development Dimensions

  • We are a part of a dealer network. Before we rolled out the training and materials using DDI, we ranked 38 out of 52 dealers for our dealer loyalty score. We are now ranked #2.
  • We are seeing our leaders confidence go up. They feel much more confident in how to lead their teams. The environment within the teams has improved. They are having more effective conversations with team members. 1x1s are happening in a more consistent basis.
  • Our leaders have more tools than they have had before in how to lead and support their teams. Checklists, templates, surveys, etc.
Mike Burnett profile photo

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Development Dimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison