What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
3 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Development Dimensions

When I got hired on at my company, we needed some quick wins and instant content to get some of the initiatives going. Having the facilitator and participant materials all ready to go (Training in a box) was extremely helpful. What would have taken me years to put together myself, I was able to put together in a few months. The materials are very user friendly.
Mike Burnett profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Development Dimensions
Employee demographic data
ADP Workforce Now
8.1
Development Dimensions
Employment history
ADP Workforce Now
8.1
Development Dimensions
Job profiles and administration
ADP Workforce Now
7.7
Development Dimensions
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Development Dimensions
Organizational charting
ADP Workforce Now
6.7
Development Dimensions
Organization and location management
ADP Workforce Now
7.4
Development Dimensions
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Development Dimensions

Payroll Management

ADP Workforce Now
8.1
Development Dimensions
Pay calculation
ADP Workforce Now
8.7
Development Dimensions
Support for external payroll vendors
ADP Workforce Now
7.5
Development Dimensions
Benefit plan administration
ADP Workforce Now
8.0
Development Dimensions
Direct deposit files
ADP Workforce Now
8.6
Development Dimensions
Salary revision and increment management
ADP Workforce Now
7.8
Development Dimensions
Reimbursement management
ADP Workforce Now
7.8
Development Dimensions

Leave and Attendance Management

ADP Workforce Now
8.1
Development Dimensions
Approval workflow
ADP Workforce Now
8.1
Development Dimensions
Balance details
ADP Workforce Now
8.1
Development Dimensions
Annual carry-forward and encashment
ADP Workforce Now
8.1
Development Dimensions

Employee Self Service

ADP Workforce Now
8.2
Development Dimensions
View and generate pay and benefit information
ADP Workforce Now
8.7
Development Dimensions
Update personal information
ADP Workforce Now
8.7
Development Dimensions
View company policy documentation
ADP Workforce Now
8.5
Development Dimensions
Employee recognition
ADP Workforce Now
7.6
Development Dimensions
View job history
ADP Workforce Now
7.6
Development Dimensions

Asset Management

ADP Workforce Now
6.0
Development Dimensions
Tracking of all physical assets
ADP Workforce Now
6.0
Development Dimensions

HR Reporting

ADP Workforce Now
7.0
Development Dimensions
Report builder
ADP Workforce Now
7.1
Development Dimensions
Pre-built reports
ADP Workforce Now
7.0
Development Dimensions
Ability to combine HR data with external data
ADP Workforce Now
7.0
Development Dimensions

Onboarding

ADP Workforce Now
5.5
Development Dimensions
9.0
New hire portal
ADP Workforce Now
6.1
Development Dimensions
Manager tracking tools
ADP Workforce Now
4.8
Development Dimensions
9.0

Performance and Goals

ADP Workforce Now
7.7
Development Dimensions
8.3
Corporate goal setting
ADP Workforce Now
7.6
Development Dimensions
9.0
Individual goal setting
ADP Workforce Now
7.8
Development Dimensions
8.0
Line-of sight-visibility
ADP Workforce Now
7.6
Development Dimensions
Performance tracking
ADP Workforce Now
7.9
Development Dimensions
8.0
Subordinate goal setting
ADP Workforce Now
Development Dimensions
8.0

Performance Management

ADP Workforce Now
7.4
Development Dimensions
8.5
Performance plans
ADP Workforce Now
7.6
Development Dimensions
9.0
Performance improvement plans
ADP Workforce Now
7.4
Development Dimensions
8.0
Review status tracking
ADP Workforce Now
7.6
Development Dimensions
Review reminders
ADP Workforce Now
7.3
Development Dimensions
Multiple review frequency
ADP Workforce Now
7.2
Development Dimensions

Succession Planning

ADP Workforce Now
6.0
Development Dimensions
8.0
Create succession plans/pools
ADP Workforce Now
5.8
Development Dimensions
8.0
Candidate ranking
ADP Workforce Now
5.8
Development Dimensions
Candidate search
ADP Workforce Now
6.3
Development Dimensions
Candidate development
ADP Workforce Now
6.2
Development Dimensions

Recruiting / ATS

ADP Workforce Now
6.6
Development Dimensions
Job Requisition Management
ADP Workforce Now
7.9
Development Dimensions
Company Website Posting
ADP Workforce Now
7.5
Development Dimensions
Publish to Social Media
ADP Workforce Now
7.3
Development Dimensions
Job Search Site Posting
ADP Workforce Now
6.6
Development Dimensions
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Development Dimensions
Applicant Tracking
ADP Workforce Now
7.2
Development Dimensions
Notifications and Alerts
ADP Workforce Now
7.5
Development Dimensions

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • I enjoyed the process of getting certified to teach topics from DDI. Our master instructor was excellent. He gave wonderful feedback and provided an environment where we could practice our skills and be ready to teach.
  • The facilitator and participant materials are very professional and well laid out. They are easy to follow. Especially as a facilitator of the course. The facilitator guide provides very detailed content of what to say and how to teach the topic.
  • I love the additional job aids, videos, surveys and reinforcement of training tools they provide for you to use with your learners. They also are provided in various formats (mobile, hard copy, etc.)
Mike Burnett profile photo

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • Some of the courses are a bit out of date. They don't always stay up with the times of current trends in the business world.
  • I would like to have the option of using the participant materials in a mobile format instead of having to call in and order hard copy participant materials for each course I teach.
  • I would like to see more courses converted to Industrial format. I work for an Industrial type company and some of the courses are not relevant or do not hit home for our learners. They say they cannot relate to the case studies, videos, etc.
Mike Burnett profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
Hold times are long, and the support centers are ill equipped to answer questions. Most calls end with "I need to send this development."
Christopher Carey, HRIP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP is by far the overall best solution. Reporting on the other programs don't measure up. The platforms are not as user friendly, and the interfaces aren't as eye pleasing
Anastasia Reeves profile photo
I like OpenSesame for the numerous options of topics you have to choose from. However, my DDI rep really helped me drill down the topics we needed to focus on. DDI simplified the process for me so it was not so confusing on where to start and what to use. We mapped out a plan together on how to support our employees and leaders in their development.
Mike Burnett profile photo

Return on Investment

  • Our employees spend less time trying to figure out how to obtain EOY tax information.
Anastasia Reeves profile photo
  • We are a part of a dealer network. Before we rolled out the training and materials using DDI, we ranked 38 out of 52 dealers for our dealer loyalty score. We are now ranked #2.
  • We are seeing our leaders confidence go up. They feel much more confident in how to lead their teams. The environment within the teams has improved. They are having more effective conversations with team members. 1x1s are happening in a more consistent basis.
  • Our leaders have more tools than they have had before in how to lead and support their teams. Checklists, templates, surveys, etc.
Mike Burnett profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Development Dimensions

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details