What users are saying about

ADP Workforce Now

470 Ratings
Score 7 out of 101

Development Dimensions

3 Ratings
Score 8.8 out of 101

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Likelihood to Recommend

ADP Workforce Now

ADP is well suited when you have a large workforce. We have over 450 employees and frequently have those who are hired and those who retire. It's such a great opportunity to give employees ownership of their own employee information.I think if you have a small business, it may be hard to justify the cost of ADP. However, the fact that they can take care of your payroll and taxes and such is pretty awesome.
Nicole Rieger profile photo

Development Dimensions

When I got hired on at my company, we needed some quick wins and instant content to get some of the initiatives going. Having the facilitator and participant materials all ready to go (Training in a box) was extremely helpful. What would have taken me years to put together myself, I was able to put together in a few months. The materials are very user friendly.
Mike Burnett profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Development Dimensions
Employee demographic data
ADP Workforce Now
8.1
Development Dimensions
Employment history
ADP Workforce Now
8.1
Development Dimensions
Job profiles and administration
ADP Workforce Now
7.7
Development Dimensions
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Development Dimensions
Organizational charting
ADP Workforce Now
6.6
Development Dimensions
Organization and location management
ADP Workforce Now
7.3
Development Dimensions
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Development Dimensions

Payroll Management

ADP Workforce Now
8.1
Development Dimensions
Pay calculation
ADP Workforce Now
8.7
Development Dimensions
Support for external payroll vendors
ADP Workforce Now
7.5
Development Dimensions
Benefit plan administration
ADP Workforce Now
8.0
Development Dimensions
Direct deposit files
ADP Workforce Now
8.6
Development Dimensions
Salary revision and increment management
ADP Workforce Now
7.9
Development Dimensions
Reimbursement management
ADP Workforce Now
7.7
Development Dimensions

Leave and Attendance Management

ADP Workforce Now
8.1
Development Dimensions
Approval workflow
ADP Workforce Now
8.1
Development Dimensions
Balance details
ADP Workforce Now
8.1
Development Dimensions
Annual carry-forward and encashment
ADP Workforce Now
8.1
Development Dimensions

Employee Self Service

ADP Workforce Now
8.2
Development Dimensions
View and generate pay and benefit information
ADP Workforce Now
8.8
Development Dimensions
Update personal information
ADP Workforce Now
8.7
Development Dimensions
View company policy documentation
ADP Workforce Now
8.6
Development Dimensions
Employee recognition
ADP Workforce Now
7.6
Development Dimensions
View job history
ADP Workforce Now
7.6
Development Dimensions

Asset Management

ADP Workforce Now
6.0
Development Dimensions
Tracking of all physical assets
ADP Workforce Now
6.0
Development Dimensions

HR Reporting

ADP Workforce Now
7.0
Development Dimensions
Report builder
ADP Workforce Now
7.1
Development Dimensions
Pre-built reports
ADP Workforce Now
7.0
Development Dimensions
Ability to combine HR data with external data
ADP Workforce Now
7.0
Development Dimensions

Onboarding

ADP Workforce Now
5.5
Development Dimensions
9.0
New hire portal
ADP Workforce Now
6.1
Development Dimensions
Manager tracking tools
ADP Workforce Now
4.9
Development Dimensions
9.0

Performance and Goals

ADP Workforce Now
7.8
Development Dimensions
8.3
Corporate goal setting
ADP Workforce Now
7.7
Development Dimensions
9.0
Individual goal setting
ADP Workforce Now
7.9
Development Dimensions
8.0
Line-of sight-visibility
ADP Workforce Now
7.7
Development Dimensions
Performance tracking
ADP Workforce Now
7.9
Development Dimensions
8.0
Subordinate goal setting
ADP Workforce Now
Development Dimensions
8.0

Performance Management

ADP Workforce Now
7.5
Development Dimensions
8.5
Performance plans
ADP Workforce Now
7.6
Development Dimensions
9.0
Performance improvement plans
ADP Workforce Now
7.5
Development Dimensions
8.0
Review status tracking
ADP Workforce Now
7.7
Development Dimensions
Review reminders
ADP Workforce Now
7.4
Development Dimensions
Multiple review frequency
ADP Workforce Now
7.3
Development Dimensions

Succession Planning

ADP Workforce Now
6.0
Development Dimensions
8.0
Create succession plans/pools
ADP Workforce Now
5.8
Development Dimensions
8.0
Candidate ranking
ADP Workforce Now
5.8
Development Dimensions
Candidate search
ADP Workforce Now
6.3
Development Dimensions
Candidate development
ADP Workforce Now
6.2
Development Dimensions

Recruiting / ATS

ADP Workforce Now
6.7
Development Dimensions
Job Requisition Management
ADP Workforce Now
7.9
Development Dimensions
Company Website Posting
ADP Workforce Now
7.5
Development Dimensions
Publish to Social Media
ADP Workforce Now
7.5
Development Dimensions
Job Search Site Posting
ADP Workforce Now
6.7
Development Dimensions
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Development Dimensions
Applicant Tracking
ADP Workforce Now
7.3
Development Dimensions
Notifications and Alerts
ADP Workforce Now
7.6
Development Dimensions

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • I enjoyed the process of getting certified to teach topics from DDI. Our master instructor was excellent. He gave wonderful feedback and provided an environment where we could practice our skills and be ready to teach.
  • The facilitator and participant materials are very professional and well laid out. They are easy to follow. Especially as a facilitator of the course. The facilitator guide provides very detailed content of what to say and how to teach the topic.
  • I love the additional job aids, videos, surveys and reinforcement of training tools they provide for you to use with your learners. They also are provided in various formats (mobile, hard copy, etc.)
Mike Burnett profile photo

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • Some of the courses are a bit out of date. They don't always stay up with the times of current trends in the business world.
  • I would like to have the option of using the participant materials in a mobile format instead of having to call in and order hard copy participant materials for each course I teach.
  • I would like to see more courses converted to Industrial format. I work for an Industrial type company and some of the courses are not relevant or do not hit home for our learners. They say they cannot relate to the case studies, videos, etc.
Mike Burnett profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.1
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.2
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo
I like OpenSesame for the numerous options of topics you have to choose from. However, my DDI rep really helped me drill down the topics we needed to focus on. DDI simplified the process for me so it was not so confusing on where to start and what to use. We mapped out a plan together on how to support our employees and leaders in their development.
Mike Burnett profile photo

Return on Investment

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo
  • We are a part of a dealer network. Before we rolled out the training and materials using DDI, we ranked 38 out of 52 dealers for our dealer loyalty score. We are now ranked #2.
  • We are seeing our leaders confidence go up. They feel much more confident in how to lead their teams. The environment within the teams has improved. They are having more effective conversations with team members. 1x1s are happening in a more consistent basis.
  • Our leaders have more tools than they have had before in how to lead and support their teams. Checklists, templates, surveys, etc.
Mike Burnett profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Development Dimensions

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details