What users are saying about

ADP Workforce Now

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484 Ratings
1 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
1 Ratings
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Score 8 out of 101

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Likelihood to Recommend

ADP Workforce Now

ADP is well suited when you have a large workforce. We have over 450 employees and frequently have those who are hired and those who retire. It's such a great opportunity to give employees ownership of their own employee information.I think if you have a small business, it may be hard to justify the cost of ADP. However, the fact that they can take care of your payroll and taxes and such is pretty awesome.
Nicole Rieger profile photo

Eightfold

Looking at Eightfold from a holistic approach, it is an essential tool for a fast growing company (ideally Mid-Market to Enterprise) to utilize this technology. By having access and the ability to search for previous applicants or candidates through our pre-existing pool, is a game-changer. As a company continues to grow, one will need to think of different avenues to find your next batch of employees - why not start with a group that has already engaged with your brand in the past.
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Eightfold
Employee demographic data
ADP Workforce Now
8.2
Eightfold
Employment history
ADP Workforce Now
8.2
Eightfold
Job profiles and administration
ADP Workforce Now
7.7
Eightfold
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Eightfold
Organizational charting
ADP Workforce Now
6.6
Eightfold
Organization and location management
ADP Workforce Now
7.5
Eightfold
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
Eightfold

Payroll Management

ADP Workforce Now
8.1
Eightfold
Pay calculation
ADP Workforce Now
8.7
Eightfold
Support for external payroll vendors
ADP Workforce Now
7.5
Eightfold
Benefit plan administration
ADP Workforce Now
8.0
Eightfold
Direct deposit files
ADP Workforce Now
8.6
Eightfold
Salary revision and increment management
ADP Workforce Now
7.9
Eightfold
Reimbursement management
ADP Workforce Now
8.0
Eightfold

Leave and Attendance Management

ADP Workforce Now
8.2
Eightfold
Approval workflow
ADP Workforce Now
8.1
Eightfold
Balance details
ADP Workforce Now
8.1
Eightfold
Annual carry-forward and encashment
ADP Workforce Now
8.2
Eightfold

Employee Self Service

ADP Workforce Now
8.2
Eightfold
View and generate pay and benefit information
ADP Workforce Now
8.7
Eightfold
Update personal information
ADP Workforce Now
8.7
Eightfold
View company policy documentation
ADP Workforce Now
8.6
Eightfold
Employee recognition
ADP Workforce Now
7.6
Eightfold
View job history
ADP Workforce Now
7.6
Eightfold

Asset Management

ADP Workforce Now
6.0
Eightfold
Tracking of all physical assets
ADP Workforce Now
6.0
Eightfold

HR Reporting

ADP Workforce Now
7.2
Eightfold
Report builder
ADP Workforce Now
7.2
Eightfold
Pre-built reports
ADP Workforce Now
7.1
Eightfold
Ability to combine HR data with external data
ADP Workforce Now
7.2
Eightfold

Onboarding

ADP Workforce Now
5.5
Eightfold
7.0
New hire portal
ADP Workforce Now
6.1
Eightfold
Manager tracking tools
ADP Workforce Now
4.8
Eightfold
Compliance tracking and reporting
ADP Workforce Now
Eightfold
7.0

Performance and Goals

ADP Workforce Now
7.7
Eightfold
7.3
Corporate goal setting
ADP Workforce Now
7.6
Eightfold
7.0
Individual goal setting
ADP Workforce Now
7.8
Eightfold
Line-of sight-visibility
ADP Workforce Now
7.6
Eightfold
8.0
Performance tracking
ADP Workforce Now
7.9
Eightfold
7.0

Performance Management

ADP Workforce Now
7.4
Eightfold
6.2
Performance plans
ADP Workforce Now
7.6
Eightfold
5.0
Performance improvement plans
ADP Workforce Now
7.4
Eightfold
7.0
Review status tracking
ADP Workforce Now
7.6
Eightfold
5.0
Review reminders
ADP Workforce Now
7.3
Eightfold
9.0
Multiple review frequency
ADP Workforce Now
7.2
Eightfold
8.0
Plan weighting
ADP Workforce Now
Eightfold
6.0
Manager note taking
ADP Workforce Now
Eightfold
8.0
Rater nomination workflow
ADP Workforce Now
Eightfold
3.0
Workflow restrictions
ADP Workforce Now
Eightfold
4.0
Reporting
ADP Workforce Now
Eightfold
7.0

Succession Planning

ADP Workforce Now
6.0
Eightfold
7.3
Create succession plans/pools
ADP Workforce Now
5.8
Eightfold
Candidate ranking
ADP Workforce Now
5.8
Eightfold
8.0
Candidate search
ADP Workforce Now
6.3
Eightfold
8.0
Candidate development
ADP Workforce Now
6.2
Eightfold
6.0

Recruiting / ATS

ADP Workforce Now
6.8
Eightfold
6.9
Job Requisition Management
ADP Workforce Now
8.1
Eightfold
7.0
Company Website Posting
ADP Workforce Now
7.8
Eightfold
Publish to Social Media
ADP Workforce Now
7.7
Eightfold
7.0
Job Search Site Posting
ADP Workforce Now
6.9
Eightfold
7.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Eightfold
5.0
Applicant Tracking
ADP Workforce Now
7.4
Eightfold
7.0
Notifications and Alerts
ADP Workforce Now
7.7
Eightfold
8.0
Customized Application Form
ADP Workforce Now
Eightfold
5.0
Resume Management
ADP Workforce Now
Eightfold
9.0
Candidate Search
ADP Workforce Now
Eightfold
6.0
Collaboration
ADP Workforce Now
Eightfold
7.0
Task Creation and Delegation
ADP Workforce Now
Eightfold
6.0
Email Templates
ADP Workforce Now
Eightfold
9.0
User Permissions
ADP Workforce Now
Eightfold
7.0
Reporting
ADP Workforce Now
Eightfold
7.0

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Integration with our ATS (Greenhouse) and other social media outlets (LinkedIn)
  • Cross-functional ability to build drip campaigns and allowing the platform to do a lot of back lifting
  • Accessibility for Hiring Managers to use a portal for existing candidates
No photo available

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • They could improve with integration across all features within ATS, CRMs, etc. Whenever you send out messages through Eightfold, it does not show that in other CRMs, ATS' - it pulls information from them but it does not export it back to those channels.
  • Calibration on candidate skills, profiles, education, etc. need improvement. They still pull current employees at our company and others who are in process - thus creating a lot of confusion from a Talent Acquisition side.
  • User Experience does need some additional help - but it's a work in progress.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
We elevated both Eightfold and Entelo on the premise of looking into our past applicants/candidates and how they would help us achieve our hiring goals. They both have a great reputation and what they can do to help solve your hiring needs, but we essentially went with Eightfold because of their ability to hit our needs. Entelo was focused on utilizing their entire platform (similar to LinkedIn's strategy) on having a network. Eightfold works well by re-engaging with our current and past applicants versus going into the entire market pool.
No photo available

Return on Investment

  • It has reduced the time for me to process the payroll by half.
  • Reporting and any post audits can be done easily and early enough to catch any errors before the pay day which is definitely good for employee morale.
  • The ability for employees to make some changes to their payroll is a great time saver for Payroll and HR as well as for the employee.
  • Having all of our subs on ADP makes training the employee on the self service portal more efficient.
Caroline Dula, CPP profile photo
  • One positive impact is re-engaging with past applicants.
  • Creating a better candidate experience by utilizing our company brand.
  • If you can look at hiring more than 10% of your workforce through this, it'll be worth the cost.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Eightfold

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details