What users are saying about

Globoforce

1 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

Globoforce

1 Ratings
Score 5 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Globoforce

Globoforce is good for organizations that are growing and want to be able to keep morale high and also want to allocate a specific budget for each manager to reward their employees who do exceptional jobs on assigned or additionally requested work. It is less appropriate for organizations that are bootstrapped for funds, or already have great methods of rewarding their employees in unique and meaningful ways.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Globoforce
Employee demographic data
ADP Workforce Now
8.0
Globoforce
Employment history
ADP Workforce Now
8.1
Globoforce
Job profiles and administration
ADP Workforce Now
7.7
Globoforce
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Globoforce
Organizational charting
ADP Workforce Now
6.6
Globoforce
Organization and location management
ADP Workforce Now
7.3
Globoforce
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Globoforce

Payroll Management

ADP Workforce Now
8.1
Globoforce
Pay calculation
ADP Workforce Now
8.7
Globoforce
Support for external payroll vendors
ADP Workforce Now
7.5
Globoforce
Benefit plan administration
ADP Workforce Now
8.0
Globoforce
Direct deposit files
ADP Workforce Now
8.7
Globoforce
Salary revision and increment management
ADP Workforce Now
7.9
Globoforce
Reimbursement management
ADP Workforce Now
7.7
Globoforce

Leave and Attendance Management

ADP Workforce Now
8.1
Globoforce
Approval workflow
ADP Workforce Now
8.1
Globoforce
Balance details
ADP Workforce Now
8.1
Globoforce
Annual carry-forward and encashment
ADP Workforce Now
8.1
Globoforce

Employee Self Service

ADP Workforce Now
8.2
Globoforce
View and generate pay and benefit information
ADP Workforce Now
8.8
Globoforce
Update personal information
ADP Workforce Now
8.7
Globoforce
View company policy documentation
ADP Workforce Now
8.6
Globoforce
Employee recognition
ADP Workforce Now
7.6
Globoforce
View job history
ADP Workforce Now
7.6
Globoforce

Asset Management

ADP Workforce Now
6.0
Globoforce
Tracking of all physical assets
ADP Workforce Now
6.0
Globoforce

HR Reporting

ADP Workforce Now
7.0
Globoforce
Report builder
ADP Workforce Now
7.1
Globoforce
Pre-built reports
ADP Workforce Now
7.0
Globoforce
Ability to combine HR data with external data
ADP Workforce Now
7.0
Globoforce

Onboarding

ADP Workforce Now
5.5
Globoforce
5.0
New hire portal
ADP Workforce Now
6.1
Globoforce
Manager tracking tools
ADP Workforce Now
4.9
Globoforce
5.0

Performance and Goals

ADP Workforce Now
7.8
Globoforce
Corporate goal setting
ADP Workforce Now
7.7
Globoforce
Individual goal setting
ADP Workforce Now
7.9
Globoforce
Line-of sight-visibility
ADP Workforce Now
7.7
Globoforce
Performance tracking
ADP Workforce Now
7.9
Globoforce

Performance Management

ADP Workforce Now
7.5
Globoforce
Performance plans
ADP Workforce Now
7.6
Globoforce
Performance improvement plans
ADP Workforce Now
7.5
Globoforce
Review status tracking
ADP Workforce Now
7.7
Globoforce
Review reminders
ADP Workforce Now
7.4
Globoforce
Multiple review frequency
ADP Workforce Now
7.3
Globoforce

Succession Planning

ADP Workforce Now
6.0
Globoforce
Create succession plans/pools
ADP Workforce Now
5.8
Globoforce
Candidate ranking
ADP Workforce Now
5.8
Globoforce
Candidate search
ADP Workforce Now
6.3
Globoforce
Candidate development
ADP Workforce Now
6.2
Globoforce

Recruiting / ATS

ADP Workforce Now
6.7
Globoforce
Job Requisition Management
ADP Workforce Now
7.9
Globoforce
Company Website Posting
ADP Workforce Now
7.5
Globoforce
Publish to Social Media
ADP Workforce Now
7.5
Globoforce
Job Search Site Posting
ADP Workforce Now
6.7
Globoforce
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Globoforce
Applicant Tracking
ADP Workforce Now
7.3
Globoforce
Notifications and Alerts
ADP Workforce Now
7.6
Globoforce

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Globoforce makes the process of rewarding employees who do a great job easy for managers and leaders internationally
  • Globoforce helped me write kind electronic thank-you notes that came through to their inboxes in great, simple formats
  • Globoforce was great in showing clear options on what exactly I could use the eGift Card for from doing a great job on certain projects
No photo available

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • Globoforce’s user interface was a bit dated - having a sleeker user interface will make it more adopted by many managers
  • Globoforce sometimes only worked in specific internet browsers for me - not sure if this is the case for others in other organizations
  • Globoforce didn’t fill the entire internet browser screen when I used it, making it occasionally difficult to read
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
No answers on this topic

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • Globoforce helped me provide a faster way to send a meaningful thank you note to my colleagues via email as opposed to mailing it and expensing the shipping for each note
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Globoforce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details