What users are saying about
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504 Ratings
102 Ratings

ADP Workforce Now

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504 Ratings
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Score 7.2 out of 101
102 Ratings
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Score 7 out of 101

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

iCIMS

iCIMS is worth the investment for a large corporation. I wouldn't necessarily recommend it for smaller companies. It does well if you expect a high applicant flow for every role. It may not be worth the money if you only hire one or two people per year. Definitely consider the ROI when you consider this product.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
iCIMS
Employee demographic data
ADP Workforce Now
8.2
iCIMS
Employment history
ADP Workforce Now
8.3
iCIMS
Job profiles and administration
ADP Workforce Now
7.9
iCIMS
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
iCIMS
Organizational charting
ADP Workforce Now
6.8
iCIMS
Organization and location management
ADP Workforce Now
7.7
iCIMS
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.4
iCIMS

Payroll Management

ADP Workforce Now
8.3
iCIMS
Pay calculation
ADP Workforce Now
8.9
iCIMS
Support for external payroll vendors
ADP Workforce Now
7.7
iCIMS
Benefit plan administration
ADP Workforce Now
8.3
iCIMS
Direct deposit files
ADP Workforce Now
8.8
iCIMS
Salary revision and increment management
ADP Workforce Now
8.0
iCIMS
Reimbursement management
ADP Workforce Now
8.3
iCIMS

Leave and Attendance Management

ADP Workforce Now
8.5
iCIMS
Approval workflow
ADP Workforce Now
8.3
iCIMS
Balance details
ADP Workforce Now
8.5
iCIMS
Annual carry-forward and encashment
ADP Workforce Now
8.6
iCIMS

Employee Self Service

ADP Workforce Now
8.3
iCIMS
View and generate pay and benefit information
ADP Workforce Now
8.8
iCIMS
Update personal information
ADP Workforce Now
8.8
iCIMS
View company policy documentation
ADP Workforce Now
8.7
iCIMS
Employee recognition
ADP Workforce Now
7.7
iCIMS
View job history
ADP Workforce Now
7.7
iCIMS

Asset Management

ADP Workforce Now
6.0
iCIMS
Tracking of all physical assets
ADP Workforce Now
6.0
iCIMS

HR Reporting

ADP Workforce Now
7.2
iCIMS
Report builder
ADP Workforce Now
7.3
iCIMS
Pre-built reports
ADP Workforce Now
7.3
iCIMS
Ability to combine HR data with external data
ADP Workforce Now
7.1
iCIMS

Onboarding

ADP Workforce Now
5.5
iCIMS
New hire portal
ADP Workforce Now
6.1
iCIMS
Manager tracking tools
ADP Workforce Now
4.8
iCIMS

Performance and Goals

ADP Workforce Now
7.7
iCIMS
Corporate goal setting
ADP Workforce Now
7.5
iCIMS
Individual goal setting
ADP Workforce Now
7.9
iCIMS
Line-of sight-visibility
ADP Workforce Now
7.4
iCIMS
Performance tracking
ADP Workforce Now
7.9
iCIMS

Performance Management

ADP Workforce Now
7.0
iCIMS
Performance plans
ADP Workforce Now
7.2
iCIMS
Performance improvement plans
ADP Workforce Now
7.1
iCIMS
Review status tracking
ADP Workforce Now
7.1
iCIMS
Review reminders
ADP Workforce Now
6.9
iCIMS
Multiple review frequency
ADP Workforce Now
6.7
iCIMS

Succession Planning

ADP Workforce Now
6.0
iCIMS
Create succession plans/pools
ADP Workforce Now
5.8
iCIMS
Candidate ranking
ADP Workforce Now
5.8
iCIMS
Candidate search
ADP Workforce Now
6.3
iCIMS
Candidate development
ADP Workforce Now
6.2
iCIMS

Recruiting / ATS

ADP Workforce Now
6.9
iCIMS
7.2
Job Requisition Management
ADP Workforce Now
8.0
iCIMS
7.2
Company Website Posting
ADP Workforce Now
8.0
iCIMS
8.1
Publish to Social Media
ADP Workforce Now
7.8
iCIMS
7.3
Job Search Site Posting
ADP Workforce Now
6.9
iCIMS
8.2
Duplicate Candidate Prevention
ADP Workforce Now
2.3
iCIMS
5.1
Applicant Tracking
ADP Workforce Now
7.4
iCIMS
7.2
Notifications and Alerts
ADP Workforce Now
7.8
iCIMS
6.7
Customized Application Form
ADP Workforce Now
iCIMS
7.0
Resume Management
ADP Workforce Now
iCIMS
7.6
Candidate Search
ADP Workforce Now
iCIMS
6.9
Collaboration
ADP Workforce Now
iCIMS
6.4
Task Creation and Delegation
ADP Workforce Now
iCIMS
6.1
Email Templates
ADP Workforce Now
iCIMS
7.3
User Permissions
ADP Workforce Now
iCIMS
8.5
Reporting
ADP Workforce Now
iCIMS
7.7

Pros

ADP Workforce Now

  • ADP Workforce Now is well ahead of their competitors in the payroll department. It is possible to track for job costing, and they are accurate. In the 15 years I have used ADP we have never seen a payroll error on their end.
  • ADP Workforce Now does a great job of timekeeping, and offers many options making it very flexible for meeting the needs of any type of company.
  • The most important strength ADP Workforce Now offers is the payroll related tax reporting and payment of payroll related taxes. There has never been a time we have had to worry about a report not being filed, or the funds not being submitted in a timely manner. If there has ever been a question, ADP has promptly taken care of the response and provided accurate documentation to all parties involved.
Stewart Melanie profile photo

iCIMS

  • Applicant tracking - it allows us to keep up with their status in the entire new hire process
  • Ease of use - iCIMS is very user-friendly
  • Organization - iCIMS is very clearly labeled and organized, so you never have to search too far for someone or something
No photo available

Cons

ADP Workforce Now

  • Customizing the portal could be easier. It is difficult to understand the instructions that are there.
  • Since the support center was upgraded, it is a little less user friendly, but still has excellent information. Logs you out of the support center too quickly.
  • The tech support for EZlabor and the portal administration is shaky. ADP needs to seriously look at this issue because I can call twice in the same day and get totally different information for the same issue, but the issue is not fixed. This is for tech support, not to be confused with the payroll customer service - they are excellent.
  • Does not work well at all with Internet Explorer, but it does work well with Google Chrome.
Caroline Dula, CPP profile photo

iCIMS

  • Lagging - sometimes iCIMS lags out, although that could be our server and not the system itself.
  • Making offers - it requires multiple steps to make an offer. You have to hit "extend offer" and then close out and reopen the offer before you can send it. Again, that could just be our setup.
  • Color scheme - okay, it's rather boring. Just black and white. I'd love to see it more customizable to where we can use our personality while using the system.
No photo available

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

iCIMS

iCIMS 8.0
Based on 26 answers
Because of the recent price increase, we are mandated to remain on the lookout for evolving and improved similar platforms that may be more cost effective over time.
Marc LeVine profile photo

Usability

ADP Workforce Now

ADP Workforce Now 8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

iCIMS

iCIMS 7.2
Based on 6 answers
I don't use every function so I don't know what I don't know. Perhaps, the fact that I don't use every function is a veiled way of saying that it seems a bit overwhelming to master.
Marc LeVine profile photo

Reliability and Availability

ADP Workforce Now

ADP Workforce Now 8.6
Based on 3 answers
No answer on this topic is available.

iCIMS

iCIMS 9.1
Based on 5 answers
We never experience outages that impact our usage. I also can't remember any recent time where there has been an error within the system that has prevented us from using the application as needed on a regular basis. If there are ever any issues, iCIMS has a customer service department that is very easy to reach.
No photo available

Performance

ADP Workforce Now

ADP Workforce Now 8.6
Based on 2 answers
No answer on this topic is available.

iCIMS

iCIMS 8.2
Based on 3 answers
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
Marc LeVine profile photo

Support

ADP Workforce Now

ADP Workforce Now 7.7
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo

iCIMS

iCIMS 8.4
Based on 3 answers
Recent issues with responding to request. Lack of resolution in the first contact.
Scott Chase, SPHR profile photo

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

iCIMS

iCIMS 7.9
Based on 3 answers
iCims has always been available and helpful with much live and online training offered.
Marc LeVine profile photo

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

iCIMS

iCIMS 5.3
Based on 3 answers
Things went smoothly
Leslie Montarbo profile photo

Alternatives Considered

ADP Workforce Now

Microsoft Dynamics SL is the latest payroll system I used, and it was an absolute NIGHTMARE! We moved our companies out of SL into ADP in Sept of 2013, and the stress level dropped by 100 points! Microsoft SL is very inflexible and unforgiving, so not good for payroll at all. It is not user friendly for the administrator or the employee. I have used various in-house payroll systems - at least 3 with different employers. I prefer ADP.
Caroline Dula, CPP profile photo

iCIMS

Almost jumped ship when forced buy was revealed in late November. Fortunately for iCims, our research showed that iCims is the better of most competitors we reviewed.
Marc LeVine profile photo

Scalability

ADP Workforce Now

ADP Workforce Now 8.6
Based on 2 answers
No answer on this topic is available.

iCIMS

iCIMS 7.8
Based on 2 answers
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
Marc LeVine profile photo

Return on Investment

ADP Workforce Now

  • It has reduced the time for me to process the payroll by half.
  • Reporting and any post audits can be done easily and early enough to catch any errors before the pay day which is definitely good for employee morale.
  • The ability for employees to make some changes to their payroll is a great time saver for Payroll and HR as well as for the employee.
  • Having all of our subs on ADP makes training the employee on the self service portal more efficient.
Caroline Dula, CPP profile photo

iCIMS

  • Because we did not have an existing ATS, iCIMs had a wonderful and positive impact on our business objectives. We had a sense of where the organization stood from a recruitment standpoint. It gave us a view of the high performers, low performers. It outlined positive incomes that were achieved in terms of hiring/headcount. It also gave hiring managers a view of their pipeline and process.
  • The only negative would be that the system was cumbersome to recruiters who didn't want to spend a lot of time managing their roles. It did create work in that you had to do a lot of clicking to get a single task accomplished. You couldn't have several windows open to do different things. In that way, it was tedious work so the data was not always accurate.
  • iCIMs did a great job of tracking our referral program. Everything before was done manually before so we did a better job of paying people out on a timely, consistent basis. This led to more employees making referrals.
No photo available

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

iCIMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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