What users are saying about

ADP Workforce Now

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484 Ratings
100 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
100 Ratings
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Score 7 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

iCIMS

iCIMS is worth the investment for a large corporation. I wouldn't necessarily recommend it for smaller companies. It does well if you expect a high applicant flow for every role. It may not be worth the money if you only hire one or two people per year. Definitely consider the ROI when you consider this product.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
iCIMS
Employee demographic data
ADP Workforce Now
8.1
iCIMS
Employment history
ADP Workforce Now
8.1
iCIMS
Job profiles and administration
ADP Workforce Now
7.7
iCIMS
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
iCIMS
Organizational charting
ADP Workforce Now
6.7
iCIMS
Organization and location management
ADP Workforce Now
7.4
iCIMS
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
iCIMS

Payroll Management

ADP Workforce Now
8.1
iCIMS
Pay calculation
ADP Workforce Now
8.7
iCIMS
Support for external payroll vendors
ADP Workforce Now
7.5
iCIMS
Benefit plan administration
ADP Workforce Now
8.0
iCIMS
Direct deposit files
ADP Workforce Now
8.6
iCIMS
Salary revision and increment management
ADP Workforce Now
7.8
iCIMS
Reimbursement management
ADP Workforce Now
7.8
iCIMS

Leave and Attendance Management

ADP Workforce Now
8.1
iCIMS
Approval workflow
ADP Workforce Now
8.1
iCIMS
Balance details
ADP Workforce Now
8.1
iCIMS
Annual carry-forward and encashment
ADP Workforce Now
8.1
iCIMS

Employee Self Service

ADP Workforce Now
8.2
iCIMS
View and generate pay and benefit information
ADP Workforce Now
8.7
iCIMS
Update personal information
ADP Workforce Now
8.7
iCIMS
View company policy documentation
ADP Workforce Now
8.5
iCIMS
Employee recognition
ADP Workforce Now
7.6
iCIMS
View job history
ADP Workforce Now
7.6
iCIMS

Asset Management

ADP Workforce Now
6.0
iCIMS
Tracking of all physical assets
ADP Workforce Now
6.0
iCIMS

HR Reporting

ADP Workforce Now
7.0
iCIMS
Report builder
ADP Workforce Now
7.1
iCIMS
Pre-built reports
ADP Workforce Now
7.0
iCIMS
Ability to combine HR data with external data
ADP Workforce Now
7.0
iCIMS

Onboarding

ADP Workforce Now
5.5
iCIMS
New hire portal
ADP Workforce Now
6.1
iCIMS
Manager tracking tools
ADP Workforce Now
4.8
iCIMS

Performance and Goals

ADP Workforce Now
7.7
iCIMS
Corporate goal setting
ADP Workforce Now
7.6
iCIMS
Individual goal setting
ADP Workforce Now
7.8
iCIMS
Line-of sight-visibility
ADP Workforce Now
7.6
iCIMS
Performance tracking
ADP Workforce Now
7.9
iCIMS

Performance Management

ADP Workforce Now
7.4
iCIMS
Performance plans
ADP Workforce Now
7.6
iCIMS
Performance improvement plans
ADP Workforce Now
7.4
iCIMS
Review status tracking
ADP Workforce Now
7.6
iCIMS
Review reminders
ADP Workforce Now
7.3
iCIMS
Multiple review frequency
ADP Workforce Now
7.2
iCIMS

Succession Planning

ADP Workforce Now
6.0
iCIMS
Create succession plans/pools
ADP Workforce Now
5.8
iCIMS
Candidate ranking
ADP Workforce Now
5.8
iCIMS
Candidate search
ADP Workforce Now
6.3
iCIMS
Candidate development
ADP Workforce Now
6.2
iCIMS

Recruiting / ATS

ADP Workforce Now
6.6
iCIMS
7.3
Job Requisition Management
ADP Workforce Now
7.9
iCIMS
7.4
Company Website Posting
ADP Workforce Now
7.5
iCIMS
8.4
Publish to Social Media
ADP Workforce Now
7.3
iCIMS
8.3
Job Search Site Posting
ADP Workforce Now
6.6
iCIMS
8.5
Duplicate Candidate Prevention
ADP Workforce Now
2.3
iCIMS
5.0
Applicant Tracking
ADP Workforce Now
7.2
iCIMS
7.5
Notifications and Alerts
ADP Workforce Now
7.5
iCIMS
6.7
Customized Application Form
ADP Workforce Now
iCIMS
7.3
Resume Management
ADP Workforce Now
iCIMS
7.6
Candidate Search
ADP Workforce Now
iCIMS
6.9
Collaboration
ADP Workforce Now
iCIMS
6.3
Task Creation and Delegation
ADP Workforce Now
iCIMS
5.9
Email Templates
ADP Workforce Now
iCIMS
7.5
User Permissions
ADP Workforce Now
iCIMS
8.7
Reporting
ADP Workforce Now
iCIMS
7.8

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • Analytics were fantastic - It was helpful in telling a story around candidates applied/sourced/interviewed/hired. There was a lot of information that was stored that could be molded and developed - this was helpful in sharing how the talent acquisition was doing to the executive team.
  • Customer Service and tech support was amazing - they were incredibly responsive and helpful. They helped with any custom reports I needed help in building.
  • Great value considering cost. It gets the job done and has the basics you need to be successful.
No photo available

Cons

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo
  • Visually, iCIMS is not appealing. It is overbearing at times with the dashboard. It is not the most streamlined display where the user has to go through various tabs and drop downs.
  • It functions less as a new aged, innovative ATS/CRM and more as a older system. I know their mobile capabilities are increasing but it is behind the times.
  • It is not a great function of engaging individuals once the move from candidate to employee. The more innovative ATS are now functioning as both the ATS and HRMS/HRIS, in the same platform. I think limiting these capabilities and requiring the employer to buy three different systems for Recruit, Social, and HR will deter.
Ryan Winthrop, MA, PHR profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo
iCIMS8.0
Based on 26 answers
I've been in recruitment over 20 years, seen them all and iCIMS accommodates any/all needs and you don't need to be ra ocket scientist to implement and make configurations yourself later
Steve Baraban profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo
iCIMS7.2
Based on 6 answers
Has more features than most trackers but they are difficult to navigate and locate.
Njon Weinroth profile photo

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
iCIMS9.1
Based on 5 answers
There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.
Marc LeVine profile photo

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
iCIMS8.2
Based on 3 answers
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
Marc LeVine profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
iCIMS8.4
Based on 3 answers
Recent issues with responding to request. Lack of resolution in the first contact.
Scott Chase, SPHR profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
iCIMS7.9
Based on 3 answers
iCims has always been available and helpful with much live and online training offered.
Marc LeVine profile photo

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
iCIMS5.3
Based on 3 answers
Things went smoothly
Leslie Montarbo profile photo

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
I have used many ATS systems over my career, including Halogen, Taleo, Sumtotal, and Kenexa 2XR.iCIMS stacks up against all of the above and is above average.iCIMS is not a full blown Taleo product but is getting closer to that full blown product with each new release.Nothing but Halogen can compare to the price of iCIMS. But I think iCIMS gives you more bang for the buck.
Scott Chase, SPHR profile photo

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
iCIMS7.8
Based on 2 answers
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
Marc LeVine profile photo

Return on Investment

  • The tool has equipped all employees to track and request time off.
  • This solution has served as our online company forms and employee document repository.
  • Overall the tool enables us to streamline and automate many of our HR tasks.
Dustin Hovey profile photo
  • It's allowed us to save time in the hiring process by adding "knock-out" questions which will save us a lot of time in the long run.
  • It's provided our candidates a more seamless job application process.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

iCIMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details