What users are saying about

iSolved

6 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

iSolved

6 Ratings
Score 8 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

iSolved

I think iSolved is perfect for a small business, that wants to avoid the high costs of using ADP or Paychex, and similarly want to have an all-in-one solution for their HR needs. Unlike other HCM programs that offer an all-in-one suite, I still have complete control over what products I offer to my employees. iSolved just helps me manage it all in one place.
David Friedman profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
iSolved
10.0
Employee demographic data
ADP Workforce Now
8.0
iSolved
10.0
Employment history
ADP Workforce Now
8.1
iSolved
10.0
Job profiles and administration
ADP Workforce Now
7.7
iSolved
10.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
iSolved
10.0
Organizational charting
ADP Workforce Now
6.6
iSolved
Organization and location management
ADP Workforce Now
7.3
iSolved
10.0
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
iSolved
10.0

Payroll Management

ADP Workforce Now
8.1
iSolved
10.0
Pay calculation
ADP Workforce Now
8.7
iSolved
10.0
Support for external payroll vendors
ADP Workforce Now
7.5
iSolved
10.0
Benefit plan administration
ADP Workforce Now
8.0
iSolved
10.0
Direct deposit files
ADP Workforce Now
8.7
iSolved
10.0
Salary revision and increment management
ADP Workforce Now
7.9
iSolved
10.0
Reimbursement management
ADP Workforce Now
7.7
iSolved
10.0

Leave and Attendance Management

ADP Workforce Now
8.1
iSolved
10.0
Approval workflow
ADP Workforce Now
8.1
iSolved
10.0
Balance details
ADP Workforce Now
8.1
iSolved
10.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
iSolved

Employee Self Service

ADP Workforce Now
8.2
iSolved
10.0
View and generate pay and benefit information
ADP Workforce Now
8.8
iSolved
10.0
Update personal information
ADP Workforce Now
8.7
iSolved
10.0
View company policy documentation
ADP Workforce Now
8.6
iSolved
Employee recognition
ADP Workforce Now
7.6
iSolved
10.0
View job history
ADP Workforce Now
7.6
iSolved
10.0

Asset Management

ADP Workforce Now
6.0
iSolved
10.0
Tracking of all physical assets
ADP Workforce Now
6.0
iSolved
10.0

HR Reporting

ADP Workforce Now
7.0
iSolved
10.0
Report builder
ADP Workforce Now
7.1
iSolved
10.0
Pre-built reports
ADP Workforce Now
7.0
iSolved
10.0
Ability to combine HR data with external data
ADP Workforce Now
7.0
iSolved

Onboarding

ADP Workforce Now
5.5
iSolved
10.0
New hire portal
ADP Workforce Now
6.1
iSolved
10.0
Manager tracking tools
ADP Workforce Now
4.9
iSolved
10.0

Performance and Goals

ADP Workforce Now
7.8
iSolved
Corporate goal setting
ADP Workforce Now
7.7
iSolved
Individual goal setting
ADP Workforce Now
7.9
iSolved
Line-of sight-visibility
ADP Workforce Now
7.7
iSolved
Performance tracking
ADP Workforce Now
7.9
iSolved

Performance Management

ADP Workforce Now
7.5
iSolved
10.0
Performance plans
ADP Workforce Now
7.6
iSolved
10.0
Performance improvement plans
ADP Workforce Now
7.5
iSolved
10.0
Review status tracking
ADP Workforce Now
7.7
iSolved
10.0
Review reminders
ADP Workforce Now
7.4
iSolved
10.0
Multiple review frequency
ADP Workforce Now
7.3
iSolved
10.0

Succession Planning

ADP Workforce Now
6.0
iSolved
Create succession plans/pools
ADP Workforce Now
5.8
iSolved
Candidate ranking
ADP Workforce Now
5.8
iSolved
Candidate search
ADP Workforce Now
6.3
iSolved
Candidate development
ADP Workforce Now
6.2
iSolved

Recruiting / ATS

ADP Workforce Now
6.7
iSolved
Job Requisition Management
ADP Workforce Now
7.9
iSolved
Company Website Posting
ADP Workforce Now
7.5
iSolved
Publish to Social Media
ADP Workforce Now
7.5
iSolved
Job Search Site Posting
ADP Workforce Now
6.7
iSolved
Duplicate Candidate Prevention
ADP Workforce Now
2.3
iSolved
Applicant Tracking
ADP Workforce Now
7.3
iSolved
Notifications and Alerts
ADP Workforce Now
7.6
iSolved

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • iSolved does a great job of having everything you need for HR/Payroll, all in one place. It is easy to log everything about your employees: personal information, business certifications, salary history, etc. It is easy for their managers and supervisors to approve their time off requests, and view other information to their level of clearance.
  • Payroll processing is a breeze, with the ability to process payroll for full time, part time, and hourly employees.
  • Though we don't use it, iSolved offers Time Cards so employees can log their time at their desk every day.
David Friedman profile photo

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • I would like it to be easier to add a supplementary payroll when processing a payroll outside of our normal bi-weekly schedule.
  • The way that PTO hours are accrued and displayed on their paychecks can be a bit confusing to the employees.
David Friedman profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
David Friedman profile photo

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • iSolved has had a very positive impact on our business. As the control, I am able to have all things payroll and HR related at my fingertips at any time. I can make changes on the fly, in-between payrolls, instead of waiting to call them into the payroll company. My employees are able to answer a lot of questions themselves, which saves me a lot of time. And when they do come to me, I am able to answer questions quickly. The overall satisfaction with iSolved is very high.
David Friedman profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

iSolved

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details