Likelihood to Recommend It is well suited for companies that have over 50 employees working in multiple departments and should be allocated in specific ways. It can help get all their information from the beginning point of interviews to the end in which a check is produced, allowing the employee to update their information and add their direct deposit.
Read full review It's very well suited for the full automation of the recruitment process and all the involved data pipelines. It's the best in market tool for campus hiring. Its unique customisable features are second to none when doing large volume hiring. It can make improvements to virtual hiring features and in its cloud offering it is not compatible with all the major cloud platform providers
Read full review Pros HRIS that is personalized for the employee and addresses DE&I needs. Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials. Onboarding is an excellent way to stay in compliance and have all documents completed. Tax and Banking and resolution to any issues. Read full review A flexible tool that addresses both types of recruiting when most technology on the street is only focused on experienced hires. Fantastic team that is responsive and open to suggestion, which, as a customer, it is important to know you have dedicated resources on your side. You're not just putting requests into an abyss. You have real people that respond and will provide answers and training as needed. Interview scheduling is extremely useful and puts the onus on the candidate to sign up for their preferred times. This is critical in campus recruiting when there are short timeframes and a large number of candidates coming in for super days. Read full review Cons I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly. Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update. Read full review Redeployment and internal mobility of the candidates who are in the middle of the recruitment process Virtual recruitment features are not top notch Limited industry support in the market Read full review Likelihood to Renew Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review Usability I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review Reliability and Availability ADP outages are very rare
Read full review Performance Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review Support Rating I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review As mentioned earlier, they are providing more resources to this area, and it has improved significantly. This could still improve though, especially response time.
Read full review In-Person Training In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review Online Training At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review Implementation Rating Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review Alternatives Considered Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review Although
NetHire offers some unique features, Oleeo is the best available in the market. Unlike other talent acquisition software, Oleeo doesn’t believe in a one-size-fits-all approach. The ATS is fully customisable to fit unique recruitment processes. it uses AI to reduce gender bias in the job postings and admin tasks are greatly reduced here. User-friendly UI and navigation is another add-on to Oleeo's already rich featured list.
Read full review Scalability We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
Read full review Return on Investment ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more. The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention. We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse. Read full review From an administrative aspect, it has allowed our small campus team to be more focused on the strategy, the candidates, and our business. The interview scheduling tool has saved many hours on our end. This has allowed us to streamline our process and provide a seamless process for the candidate when they apply through our website, sign up for events, apply for jobs, and sign up for interviews. It's all one account. Read full review ScreenShots ADP Workforce Now Screenshots